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“High prices low quality”

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Metropole Hotel Kampala
Ranked #26 of 100 Hotels in Kampala
New Delhi, India
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“High prices low quality”
Reviewed 1 July 2014

THIS Hotel is probably a good example of one of the worst hotel in the world.
The prices of the rooms are higher as compared to other parts of East Africa.
The AC's were not at all effective.
the hotel had no wifi connection for at least 80 % of my stay.
To my horror the hotel also informed that I will be unable to call outside the hotel as their lines are down.
I mean which hotel is so helpless that they cant even help to make a call outside even when am willing to pay.
The staff is really rude and not polite at all.
a request for a twin bed was not looked after and had to wait for an hour for the room to get ready even after checking in.
the staff clearly expressed their discomfort caused due to my request and kept making faces and grunting while readying my room.
The bathrooms are small and have no locks at all.
if you are traveling with someone else from office it is a harrowing time to be in the bathroom without a lock completing your daily activites.
Even the breakfast had no eggs and had to get them on special request.
Super bad breakfast

PLEASE AVOID

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kshitij g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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127 reviews from our community

Traveller rating
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    48
    46
    13
    6
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104
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Boston, Massachusetts
Level Contributor
146 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 June 2014

Privately owned, comfortable hotel next to the Golf course and within a ten minute walk to a shopping mall. Clean, spacious rooms with balconies. Not in the center of Kampala so getting into downtown Could take sometime during rush hour. Very good breakfast included. Very reliable wifi throughout. While the electricity goes off frequently, standby generator kicks in within seconds. Friendly and helpful staff.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benbatouta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toulouse, France
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 May 2014

Metropole is along the comon 100 USD/night hotel setting in Kampala with limited charm and rather noisy environment. The room I had (R116) had his window giving to a restaurant room and the room is provided with mosquitoes you will fill the whole night

Room Tip: Avoid street side (car noise) and 1st floor (mosquitoes and noise from hotel staff)
See more room tips
Stayed May 2014, travelled on business
Helpful?
1 Thank 623Yn623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kampala hotels

Copenhagen, Denmark
Level Contributor
319 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 27 April 2014

Stayed here for a night at the end of our trip to get a nice bed, hot shower and AC room.

The premises are really getting old, the AC wasn't working well at all(warm even though set to 16C), the toilet flushes every other time, clock not set, bathroom door transparent and loud, etc...

And the lady at reception was really not helpful as the staff couldn't even pinpoint the location of the hotel on their own map. They also spent more time telling us about how unsafe the city was instead of giving us useful advice... They also were very very slow but I guess this is normal there...

I wouldn't recommend the place and would try something else next time. Also staff was much more helpful in simple cheap hostels we stayed at before...

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeCacoin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 April 2014 via mobile

Hotel is very good. Staff are okay and friendly. It is more spacious than protea hotel across the street. The hotel is new however whenever it rains you usually lose satellite. Rooms are clean however I recommend you use your pesticides and detergents when you first settle in. Housekeeping is friendly but make sure they don't clean your desk and nightstand with the same rag they use to wipe tje floor. Food is also very good. This hotel comes right after serena and golf course.

Stayed December 2013, travelled on business
Helpful?
Thank Bishoy_louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 March 2014

Very nice & cozy - Budget Hotel.
Rooms are spacious, Clean. Housekeeping is excellent.
Service personnel are very helpful & efficient. View from Golf course facing rooms are excellent.
Restaurant is Ok.
Cons ---- Avoid 1st Floor & 2nd Floor Road facing rooms. Swimming pool not available.
Overall – Perfect hotel for Business Trip.

Room Tip: Avoid 1st Floor & 2nd Floor Road facing rooms.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Santu_134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 24 March 2014 via mobile

Contrary to some of the other reviews, I found the hotel to be very good value. Food was excellent, staff always helpful and drivers were brilliant. Location was also very well positioned with some fine restaurants nearby. Certainly the hotel is not perfect but unless you are willing to pay at least twice the daily rate you will find issues with air con etc.

Stayed February 2014, travelled on business
Helpful?
Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metropole Hotel Kampala

Property: Metropole Hotel Kampala
Address: Plot 51/53, Windsor Crescent | P.O. Box 22774, Kampala 7239, Uganda
Phone Number:
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #26 of 100 Hotels in Kampala
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Metropole Hotel Kampala 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Metropole Hotel Kampala overlooks the Uganda Golf Course and is located within the premium localities of Kampala, also known as the city of 21 Hills. Metropole Hotel Kampala is the pioneer in using IP Telephony infrastructure in the Hospitality industry in Africa. It is also equipped with high speed Wireless Internet connection in all rooms and public areas. ... more   less 
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