My husband and I stayed at the hotel on the 5th July, and then again on the 11th July. In general, the hotel is comfortable and the service fairly good. We were, however, most disappointed with shuttle service to the airport on the morning of the 12th July. We booked it the evening before, requesting a pick-up at 04:45am and were told that the bus only departed at 05:00am and that this would get us to the airport in time for our flight. We accepted this, and were charged and additional K300. I had actually assumed that the shuttle would be free of charge to guests.
The following morning we were in the lobby at the stipulated time, but the bus was not waiting for us. Fifteen minutes later we inquired when the bus would be there and were told 'within the next 10 minutes'. By 05:30am, the bus had still not arrived and we were getting anxious. We requested that the hotel provide us with a local taxi at their cost, which they did. On the way to the airport, the taxi driver advised us that his fee would have been K200. As far as I am concerned, this hotel owes me K100. What should have been a pleasant day's travel to South Africa, turned into an anxious rush to the airport because the hotel's service was poor. My last stay at a Protea hotel.More