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“Average good but bad internet”

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InterContinental Lusaka
Ranked #7 of 33 Hotels in Lusaka
Reviewed 18 October 2013

The Intercontinental is overall a nice hotel.
The rooms are clean and the staff is very freindly. There is though some minor differences between a 5 star hotel and the intercontinental. For example the housekeeping forgets to bring you fresh Water bottles, forgets the laundry bag, the service is at points slow but not to the extreme and i wouldnt choose another hotel for this reason.
The food is very good at the hotel so there you wont be disappointed.

The Internet is useless, if you expect to do Work over VPN, then this is not the hotel for you unless you have your own dailup connection. I did a speed test and currently it shows 60 Kbs download. Last is a reason i will choose another hotel at my next stay in Lusaka - too bad considering the hotel is overall good. I expect that a business hotel will provide good internet connection so you can actually do business!

Im actually staying at the hotel while writing this review.

  • Stayed: October 2013, travelled on business
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Thank aab163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this reviewResponded 30 October 2013

Dear aab163,

Thank you for finding the time to post your review regarding your recent stay with us.

Your comments regarding the cleanliness of your guest room, hospitality of our staff and food served are very encouraging and I will share this with our team.

I apologize for the inconvenience you experienced during your stay, especially with regards to the unsuccessful connection to our wireless Internet in your guest room. We identified the root cause of the slow internet connectivity was caused by the removal of the Guest Landing Page (guest log in details) which caused unauthorized users to be able to access the internet. We are in the process of bringing this landing page back to control internet usage.

In addition the speed of internet connection in Lusaka is not as efficient as other parts of the world, due to only two Fibre Link (cable connection) out of Zambia which all Internet Service Providers are using.

I assure you we are very much aware of the importance of internet connection to all our guests and are constantly monitoring and making improvements to provide better internet service.

Furthermore, I have noted your comments regarding the replenishing of water and laundry bag in your guest room.

Again, thank you for your feedback which is extremely important to us as we are able to learn from our mistakes and can aim higher in terms of guest satisfaction.

I regret that this inconvenience you experienced has deterred you from choosing to stay at InterContinental Lusaka in the future, however, if I may ask you to give us one more chance as we believe the return of the Guest Landing Page will make a difference.

We hope to see you soon.

Kind regards,

Hiren Prabhakar
General Manager

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251 - 257 of 414 reviews

Reviewed 12 October 2013

We recently spent five days in this charming hotel. The staff are excellent. Our room was large and on the top floor, unfortunately under the kitchen of the event room, we were moved when we requested. The beds and pillows are very comfortable, the gym is fantastic, large, airy and well equipped. The pool is really beautiful, set in a very pretty garden. There is a fantastic jewellery shop in the arcade, well worth a visit.

Room Tip: Top floor is great, but not under the event hall.
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  • Stayed: September 2013, travelled as a couple
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Thank Horse91dancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this reviewResponded 15 October 2013

Dear Horse91dancer,

Thank you for taking the time to post your wonderful comments on your recent stay at InterContinental Lusaka.

Your wonderful review highlighting the excellent hospitality of our staff, guest room comforts and hotel facilities are very much appreciated by myself and the team as these comments increase our motivation to provide better services to our guests.

I apologize for the inconvenience you had experienced during your stay due to an event in the hotel.

Once again, thank you for choosing InterContinental Lusaka and we look forward to welcoming you back.

Kind regards,

Hiren Prabhakar
General Manager

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Reviewed 8 October 2013

Excellent world class business hotel , located in a nice district surrounded by embassies, quite close to city center and everywhere else you might want to go
Fair sized rooms with all the amenities , english language tv channels , wireless internet
Excellent gym facility,Excellent breakfast choice and service
Very friendly and helpful staff
In-house shopping arcade,In house italian restaurant

Overall my first satisfactory hotel experience in Africa.
My only quibble is , internet connection is VERY slow.And i know for a fact that is not a technical limitation since internet is considerably faster in Radisson.

Room Tip: Try to ask for lower number rooms otherwise you have to walk quite a lot to breakfast and gym :)
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  • Stayed: October 2013, travelled on business
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Thank Saar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this reviewResponded 15 October 2013

Dear Saar G,

Thank you for taking the time to write of your stay at the InterContinental Lusaka. We appreciate your wonderful comments!

I am disappointed that you’re experience connecting to the internet was not so pleasant. I assure you we do understand the importance of internet connection to our guests and have recently increased our internet bandwidth from 9.0 MB pipe to 10-15 MB (depending on peak periods) to ensure better internet services. We are constantly monitoring our internet connectivity and striving to make improvements.

I hope you will be back soon so you can experience a much better stay with improved internet service.


Kind regards,

Hiren Prabhakar
General Manager

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Reviewed 6 October 2013 via mobile

A lovely Hotel in dire need of refurbishment. This old lady has served her time and is in need of a makeover. My room although very clean needed a facelift. The bed was very comfortable and the bathroom very clean. The staff are very friendly and the service offered by everyone was excellent. The all day dining restaurant catered for both African and Western tastes. A really lovely Hotel that could be made exceptional.

Stayed: October 2013, travelled on business
1  Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this reviewResponded 15 October 2013

Dear William C,

Thank you for taking the time to write about your recent stay.

I was very pleased to read that you had a comfortable stay and that you were impressed with our hospitality, which you commented was “excellent”. This is most encouraging to our staff as well as myself!

Once again, thank you for choosing InterContinental Lusaka and we look forward to welcoming you back.

Kind regards,

Hiren Prabhakar
General Manager

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Reviewed 1 October 2013

As a hotel I guess it's a little dated now, but what makes it stand out is the great friendly service from all the staff. From the moment I was met at the airport (despite having no shuttle booking) to the point I checked out, they were all first class.

  • Stayed: September 2013, travelled on business
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Thank littledutchboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this reviewResponded 4 October 2013

Dear littledutchboy,

Thank you for posting a review of our hotel.

I was delighted to read your positive comments regarding the hospitality of our staff. I will share your comments with the team as it always gives us great encouragement and increases our motivation to provide great service to our guests.

We look forward to welcoming you back in the near future!

Kind regards

Hiren Prabhakar
General Manager

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Reviewed 23 September 2013

Only stayed one night at the hotel and while I found it expensive (total bill with transfer to airport incl.of US$ 360). But it is a really nice hoptel with a great bar, good restaurant and the rooms are very comfortable and well stocked with all your needs. And FREE WIFI. More hotels could learn from this.

  • Stayed: September 2013, travelled on business
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Thank GDTravelsMargateRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this reviewResponded 4 October 2013

Dear GDTravelsMargate,

Thank you for taking the time to write of your great stay at the InterContinental Lusaka. We appreciate your wonderful comments! We do hope you will visit us again soon.

You had mentioned the price being on the expensive side, the guest room rates do differ depending on certain factors, such as number of days in advance that the booking is made prior to arrival, the date or period that the reservation has been booked, for example, we offer special weekend rates; please visit our website on www.intercontinental.com to find out the different rate options that are available to you.

Once again, thank you for choosing InterContinental Lusaka and we look forward to welcoming you back in the near future.

Kind regards,

Hiren Prabhakar
General Manager

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Reviewed 22 September 2013

Nice hotel location, not too far from the airport and easy to get around as close to the centre. Located in the Embassy district. Building looks dated and inside clean but to the normal Intercontinental standards I have seen elsewhere. Perhaps because it’s Africa.
Has only one bar which is fairly ok. Down side of the bar is the attraction start coming in from 5.30pm and don't badger you too much.
Staff are friendly and helpful. Rooms are ok but air-con is not. Rooms do not cool down quickly enough.
Garden is kept clean and pool is checked daily.
Food is clean and plentiful portions.
Real downside was the internet, really slow possibly at Dial-Up speed when I was using it. Tried different times of the day & night – still the same.

  • Stayed: September 2013, travelled on business
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Thank nazparmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this reviewResponded 4 October 2013

Dear nazparmar,

Thank you for taking the time to write about your stay at the InterContinental Lusaka. We appreciate your comments.

I apologize for the inconvenience you experienced during your stay due to the slow connection to our wireless Internet in your guest room. I understand how frustrating this can be. It is unfortunate that during the period that you had stayed with us, our Internet Service Provider had developed a fault with their fiber link which resulted in the slow internet connection that you had experienced, even though the damaged fiber link was beyond our control, this is by no means an excuse. We do realize the importance of internet connection to our guests and have recently increased our internet bandwidth from 9.0 MB pipe to 10-15 MB (depending on peak periods) to ensure better internet services.

We hope this inconvenience you experienced will not deter you from choosing to stay at InterContinental Lusaka in the future and look forward to welcoming you back soon.

Yours sincerely,

Hiren Prabhakar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Lusaka

Address: Haile Selassie Avenue | Po Box 32201, Lusaka 10100, Zambia
Phone Number:
Region: Zambia > Lusaka Province > Lusaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Lusaka
#5 Luxury Hotel in Lusaka
Price Range: £94 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Lusaka 4.5*
Number of rooms: 224
Official Description (provided by the hotel):
InterContinental Lusaka is more than just a hotel, its a destination. Located in the embassy circle, five minutes walk to the Nigerian Embassy, The Indian Embassy, the Chinese Embassy, the Japanese Embassy and the Germany Embassy.Local and International corporate offices HLB, Barclays Bank, KPMG,DHL, MRI Syngenta and the Mulugushi International Conference center are within a few minutes drive from the hotel. Manda Hill and Arcades shopping malls are also in close proximity to the hotel. Services offered by the hotel include 9 meeting rooms, 224 bedrooms with suites and standard rooms. A business center, An exclusive Club InterContinental floor, A health club and tennis courts. An award winning Italian restaurant Rosso, An all-day dining restaurant overlooking a pool and gardens and a Cafe. The Hotel hotel offers complimentary Wi-Fi to in-house guests ... more   less 
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Also Known As:
Intercontinental Hotels Lusaka Hotel Lusaka
Inter Continental Hotel Lusaka
Lusaka Inter-Continental
Inter-Continental Lusaka

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