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“Good hotel in Lusaka”

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InterContinental Lusaka
Ranked #6 of 31 Hotels in Lusaka
Dunkeld, United Kingdom
Level Contributor
287 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Good hotel in Lusaka”
Reviewed 30 October 2013

First time in Lusaka and I had 4 nights at the Intercon. The bed is comfortable, pillows good, airconditioning works fine. The restaurant is pretty good and the Pizzeria/Italian (Rosso) is good quality. Extensive breakfast options. I had pizzas some nights and they were excellent. One odd ting was that I requested an early morning wake up call and instead of calling they come and knock on your door, unusual these days but not an issue. I'd stay there again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gam8le
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this review, 5 November 2013
Dear gam8le,

Thank you for taking the time to write about your stay at InterContinental Lusaka. I am delighted that you had a pleasant experience.

Your comments regarding the quality of the food served in our Food & Beverage outlets is very encouraging, particularly our new Italian Restaurant, Rosso. I will pass your compliments to our Food &Beverage team.

Regarding your wake up call, our standard procedure is to contact the guest via the guest room telephone; the only time we use the alternative method of a member of staff to knock on the guest room door is when there is no answer from the guest room telephone.

Once again, thank you for your review, we look forward to welcoming you back.

Kind regards,

Hiren Prabhakar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hillerod, Denmark
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 October 2013

The Intercontinental is overall a nice hotel.
The rooms are clean and the staff is very freindly. There is though some minor differences between a 5 star hotel and the intercontinental. For example the housekeeping forgets to bring you fresh Water bottles, forgets the laundry bag, the service is at points slow but not to the extreme and i wouldnt choose another hotel for this reason.
The food is very good at the hotel so there you wont be disappointed.

The Internet is useless, if you expect to do Work over VPN, then this is not the hotel for you unless you have your own dailup connection. I did a speed test and currently it shows 60 Kbs download. Last is a reason i will choose another hotel at my next stay in Lusaka - too bad considering the hotel is overall good. I expect that a business hotel will provide good internet connection so you can actually do business!

Im actually staying at the hotel while writing this review.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aab163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this review, 30 October 2013
Dear aab163,

Thank you for finding the time to post your review regarding your recent stay with us.

Your comments regarding the cleanliness of your guest room, hospitality of our staff and food served are very encouraging and I will share this with our team.

I apologize for the inconvenience you experienced during your stay, especially with regards to the unsuccessful connection to our wireless Internet in your guest room. We identified the root cause of the slow internet connectivity was caused by the removal of the Guest Landing Page (guest log in details) which caused unauthorized users to be able to access the internet. We are in the process of bringing this landing page back to control internet usage.

In addition the speed of internet connection in Lusaka is not as efficient as other parts of the world, due to only two Fibre Link (cable connection) out of Zambia which all Internet Service Providers are using.

I assure you we are very much aware of the importance of internet connection to all our guests and are constantly monitoring and making improvements to provide better internet service.

Furthermore, I have noted your comments regarding the replenishing of water and laundry bag in your guest room.

Again, thank you for your feedback which is extremely important to us as we are able to learn from our mistakes and can aim higher in terms of guest satisfaction.

I regret that this inconvenience you experienced has deterred you from choosing to stay at InterContinental Lusaka in the future, however, if I may ask you to give us one more chance as we believe the return of the Guest Landing Page will make a difference.

We hope to see you soon.

Kind regards,

Hiren Prabhakar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
144 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 12 October 2013

We recently spent five days in this charming hotel. The staff are excellent. Our room was large and on the top floor, unfortunately under the kitchen of the event room, we were moved when we requested. The beds and pillows are very comfortable, the gym is fantastic, large, airy and well equipped. The pool is really beautiful, set in a very pretty garden. There is a fantastic jewellery shop in the arcade, well worth a visit.

Room Tip: Top floor is great, but not under the event hall.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Horse91dancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this review, 15 October 2013
Dear Horse91dancer,

Thank you for taking the time to post your wonderful comments on your recent stay at InterContinental Lusaka.

Your wonderful review highlighting the excellent hospitality of our staff, guest room comforts and hotel facilities are very much appreciated by myself and the team as these comments increase our motivation to provide better services to our guests.

I apologize for the inconvenience you had experienced during your stay due to an event in the hotel.

Once again, thank you for choosing InterContinental Lusaka and we look forward to welcoming you back.

Kind regards,

Hiren Prabhakar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
93 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 October 2013

Excellent world class business hotel , located in a nice district surrounded by embassies, quite close to city center and everywhere else you might want to go
Fair sized rooms with all the amenities , english language tv channels , wireless internet
Excellent gym facility,Excellent breakfast choice and service
Very friendly and helpful staff
In-house shopping arcade,In house italian restaurant

Overall my first satisfactory hotel experience in Africa.
My only quibble is , internet connection is VERY slow.And i know for a fact that is not a technical limitation since internet is considerably faster in Radisson.

Room Tip: Try to ask for lower number rooms otherwise you have to walk quite a lot to breakfast and gym :)
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this review, 15 October 2013
Dear Saar G,

Thank you for taking the time to write of your stay at the InterContinental Lusaka. We appreciate your wonderful comments!

I am disappointed that you’re experience connecting to the internet was not so pleasant. I assure you we do understand the importance of internet connection to our guests and have recently increased our internet bandwidth from 9.0 MB pipe to 10-15 MB (depending on peak periods) to ensure better internet services. We are constantly monitoring our internet connectivity and striving to make improvements.

I hope you will be back soon so you can experience a much better stay with improved internet service.


Kind regards,

Hiren Prabhakar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2013 via mobile

A lovely Hotel in dire need of refurbishment. This old lady has served her time and is in need of a makeover. My room although very clean needed a facelift. The bed was very comfortable and the bathroom very clean. The staff are very friendly and the service offered by everyone was excellent. The all day dining restaurant catered for both African and Western tastes. A really lovely Hotel that could be made exceptional.

Stayed October 2013, travelled on business
Helpful?
1 Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this review, 15 October 2013
Dear William C,

Thank you for taking the time to write about your recent stay.

I was very pleased to read that you had a comfortable stay and that you were impressed with our hospitality, which you commented was “excellent”. This is most encouraging to our staff as well as myself!

Once again, thank you for choosing InterContinental Lusaka and we look forward to welcoming you back.

Kind regards,

Hiren Prabhakar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
95 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 1 October 2013

As a hotel I guess it's a little dated now, but what makes it stand out is the great friendly service from all the staff. From the moment I was met at the airport (despite having no shuttle booking) to the point I checked out, they were all first class.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littledutchboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this review, 4 October 2013
Dear littledutchboy,

Thank you for posting a review of our hotel.

I was delighted to read your positive comments regarding the hospitality of our staff. I will share your comments with the team as it always gives us great encouragement and increases our motivation to provide great service to our guests.

We look forward to welcoming you back in the near future!

Kind regards

Hiren Prabhakar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Margate, South Africa
Level Contributor
178 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 September 2013

Only stayed one night at the hotel and while I found it expensive (total bill with transfer to airport incl.of US$ 360). But it is a really nice hoptel with a great bar, good restaurant and the rooms are very comfortable and well stocked with all your needs. And FREE WIFI. More hotels could learn from this.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GDTravelsMargateRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiren P, General Manager at InterContinental Lusaka, responded to this review, 4 October 2013
Dear GDTravelsMargate,

Thank you for taking the time to write of your great stay at the InterContinental Lusaka. We appreciate your wonderful comments! We do hope you will visit us again soon.

You had mentioned the price being on the expensive side, the guest room rates do differ depending on certain factors, such as number of days in advance that the booking is made prior to arrival, the date or period that the reservation has been booked, for example, we offer special weekend rates; please visit our website on www.intercontinental.com to find out the different rate options that are available to you.

Once again, thank you for choosing InterContinental Lusaka and we look forward to welcoming you back in the near future.

Kind regards,

Hiren Prabhakar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Lusaka

Property: InterContinental Lusaka
Address: Haile Selassie Avenue | Po Box 32201, Lusaka 10100, Zambia
Phone Number:
Region: Zambia > Lusaka Province > Lusaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Lusaka
#5 Luxury Hotel in Lusaka
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — InterContinental Lusaka 4.5*
Number of rooms: 224
Official Description (provided by the hotel):
InterContinental Lusaka is the preferred destination for businesspeople as well as those who want a leisurely escape. Embassies and government buildings are just across the street and the main shopping and commercial districts are within a 10-minute drive. Of interest are the Lusaka Museum, Kabwata Cultural Village and Mundawanga Botanical Gardens. ... more   less 
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Also Known As:
Intercontinental Hotels Lusaka Hotel Lusaka
Inter Continental Hotel Lusaka
Lusaka Inter-Continental
Inter-Continental Lusaka

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