I stayed at this hotel in July of 2014. The staff were very friendly, and always wanted to be accommodating. Sometimes you did have to ask for what you wanted, though. Chef Phiri's food was excellent, and he would make local specialties such as nshima and relish if we asked for it. We stayed on the second floor, and did not find that noisy.
Only downside was that we did not get more than lukewarm water for the entire ten days we stayed. This is probably typical of this area, as the water systems are not so high tech. We also had a broken towel rack in the room. Otherwise, a nice stay.
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