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“Not Bad but staff members need more training”
Review of Dorji Elements

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Dorji Elements
Ranked #13 of 36 Hotels in Thimphu
Certificate of Excellence
Hong Kong, China
Level 6 Contributor
125 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Not Bad but staff members need more training”
Reviewed 15 June 2014

It's a new hotel so basically everything is new including the staff. The room was nice and clean with good view.

It was our last night in Bhutan so we had to head out to Paro Airport early next morning. Their breakfast started at 7am. I asked for a room service for our own convenience at 6:15am. Despite repeated reminders, our breakfast only arrived at 7:20am. We had to finish our breakfast at light speed. I wonder why they were so slow as the buffet breakfast shall be ready by 7am anyways. Next time, probably we should just go to the dining room directly, that would save our time. Staff training may improve the situation.

Except the breakfast issue, it wasn't a very bad experience as we didn't stay in the hotel for a long time.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sonia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karma D, Owner at Dorji Elements, responded to this review, 9 June 2015
Dear Sonia F,

Dorji Elements had the pleasure of having you and your family as a guest here and we are extremely sorry to hear that you faced certain issues during your stay here but on the whole we are glad to know that your stay here was a pleasant one.

We have instructed the staff members to be punctual and to be more attentive to certain details and I'm sure that this has been understood.

We would like to thank you taking your time to review us on Trip Advisor and for sharing your thoughts, comments and suggestions as this not only helps us realise which fields need more attention but also helps other future clients.

We look forward to serving you again in the future.

Best Wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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130 reviews from our community

Traveller rating
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    53
    21
    5
    2
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47
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Singapore, Singapore
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 June 2014

stayed for 2 nights and was wow by the room the moment i stepped in. lucky to have got the corner room that had a small kitchenette, sitting area (with sofa) and a queen bed. not to mention the big bathroom as well.
staff is very friendly and helpful. not too sure about the food as we only had 1 dinner there, but it was the usual buffet style dinner in bhutan.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wweenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karma D, Owner at Dorji Elements, responded to this review, 9 June 2015
Dear wweenn,

Dorji Elements had the pleasure of having you and your friends as a guest here and we are happy to know that your stay here was a pleasant one.

We would like to thank you for taking the time to review us on Trip Advisor and for sharing your thoughts and comments as this not only helps us gain more confidence but also helps other future clients.

We look forward to serving you again in the future.

Best Wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
73 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 June 2014

This place is pretty average despite it being new. The staff are friendly, polite etc. hard to fault. However, housekeeping requires attention. It looks like the bed linen in our room wasn't changed completely, and we had to ask for change.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 74salt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karma D, Owner at Dorji Elements, responded to this review, 9 June 2015
Dear 74salt,

Dorji Elements had the pleasure of having you and your friends as a guest here and we are extremely sorry to hear the issues that you faced during your stay here.

We have instructed the housekeeping team to make sure to change everything during cleaning and to be more attentive in certain situations.
We will make sure no such problems come up again for other future clients.

We would like to thank you taking the time to review us on Trip Advisor and for sharing your thoughts, comments and suggestions as this helps us realise which field need more attention and also helps future clients.

We hope to serve you better in the future.

Best Wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 6 Contributor
92 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 21 May 2014

Stayed two night in this hotel. The staff is very friendly and go out of the way to help you. Hotel has free wi-fi and the reception is very good. The dining room staff is not upto the standard yet and they struggle to meet the needs of the customers. The hotel is very clean and located adjacent to the main road.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank upalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karma D, Owner at Dorji Elements, responded to this review, 9 June 2015
Dear upalis,

Dorji Elements had the pleasure of having you and your family as a guest here and we are happy to know that your stay here was a pleasant one.

Please accept our sincere apologies for any issues or problems that you might have faced during your stay here.

We thank you for taking the time to review us on Trip Advisor and for sharing your thoughts and comments as this not only helps us realise which fields need more attention but also helps future clients.

We hope to serve you better in the future.

Best Wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 May 2014

Dorji Elements is relatively new property, located slightly away from the hustle and bustle of main street (which means not much dog barking at night!) The rooms are simple, clean with spacious bathroom and sufficient amenities. Rooms located at the corner of each floor have a kitchenette area.

Breakfast is basic but, again, sufficient. Clearly the staff would benefit from bit more training, but they are very sweet and eager to serve … so don't hesitate to ask if you need anything, they are more than happy to help!

Good potential to rise up in the ranking!

Room Tip: Corner rooms have a kitchenette area.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rinjani_Queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karma D, Owner at Dorji Elements, responded to this review, 9 June 2015
Dear Rinjani_Queen,

Dorji Elements had the pleasure of having you and your friends as a guest here and we are glad to know that we were able to live up to your expectations and that your stay here was a pleasant one despite the fact that we had just about started off during your stay here.

We would like to thank you for taking the time to review us on Trip Advisor and for sharing your thoughts, comments and suggestions as this not only helps us gain more confidence but also helps future clients.

We look forward to serving you in the future.

Best Wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorji Elements

Property: Dorji Elements
Address: Changlam Plaza | above Tarayana and TCB, Chubabchu Thimphu, Thimphu 1001, Bhutan
Region: Bhutan > Thimphu District > Thimphu
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 36 Hotels in Thimphu
Price Range (Based on Average Rates): £
Hotel Class:3 star — Dorji Elements 3*
Number of rooms: 24
Official Description (provided by the hotel):
Whether you are here for business or pleasure, DORJI Elements-boutique hotel is the perfect home for your stay in Thimphu. This contemporary Bhutanese theme hotel is located in the heart of the city and offers a natural harmony between quiet environment and warm urban vibrancy. Its prime location and artistic atmosphere make this boutique hotel uniquely charming. ... more   less 
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