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“The owner is a bit deceiving!?”

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Hotel The Great Wall
Ranked #14 of 455 Kathmandu B&B and Inns
Certificate of Excellence
Reviewed 17 June 2014

We'd picked this hotel after reading all the amazing reviews from the internet, but sadly to find this place was a little bit of a let-down.

1. We arrived the hotel around 20:30 during the night ( good free airport pick up service btw). Me and my boyfriend were both quite tired and starving from the whole day travel ( overnight bus+flight from Bangkok to Kathmandu), so we were just hoping for a quick check in, grab something to eat and relax for the rest of the night.

Did not really go by the plan.

We were stucked in the office about 30 mins for the " check-in" process. As soon as we stepped in, I was softly "forced" to read all the good reviews on their guestbook, plus some translation jobs for the owner about the reviews (some are not in English). Thats about 15 mins or so while waiting for the welcoming tea. Then another 15 mins listen to him babbling about all the places to go and the packages he can offer. During the whole process he mentioned at least twice " Please write good reviews for us", but nothing about " Are you guys tired? Let me check you in now."

Ok, trying to be helpful and friendly is one thing, but over-pushing and neglecting needs from the guests is another. Not the best hospitality.

2. The owner learned we were starving, so he quickly suggested us the restaurant right around the corner. He said they have amazing momo and set Thali, and he can lead the way. It was late and we had no idea where else to go atm, so we went for the restaurant. WORST MEAL in Kathmandu perhaps! Skins of those monos were super dry and tough, and the Thali set was very very salty. People in the restaurant were nice, but def not the best meal you can get. AVOID!

3. Room was fine but did not look like the photos. We booked a double room, but were given a triple( one single and one " double"). No problem at all, that happens all the time. The problem is that the " double bed" is hardly a double, its more like an extra size single; you might be able to fit in two small girls, but way too small for a couple ( especially Westerners). So we had to pull two beds together, which created an uncomfortable gap in between. Honestly not sure how can the room accommodate three persons? Maybe the Hobbits!? The owner showed us another room with one bigger bed, looked a bit better, but after a huge cockroach showed up on a wall, I'd decided to go back to the first room.

4. Over-charged us the exchange rate.

We booked the room through booking.com in USD, but we only got Rps with us, so paying with it the next morning when we check out. The owner said, not a problem, the exchange rate is " 97". I was skeptical us when we checked online the night before, the rate was less. Unfortunately it was our first day in Nepal and everything was closed the night before, so we did not get the change to check up the street rate. I was asking the owner " the exchange rate seems a bit high?!", but he answered " No, everywhere you go will be 97, you can go out and check it out by yourself." We paid and left the hotel, soon the exchange rate at the first shop we saw was " 95", then " 94", then " 93.5". The second hotel we went for charged us "94.45" daily bank rate ( they checked online right infront of us), which was much more fair.


Conclusion: There was nothing really wrong about the hotel itself; rooms are spacious and clean, toilet not the best but its the common style of Nepal, no biggy. Can not common on the hot shower part us we did not spend enough time there; but for the night and next morning there were hot water both times.In general, it is not bad at all. But there were small bits and pieces bothering us, mainly due to the overly-pushing owner, bad recommandation of food and high exchange rate. You might find yourself liking the hotel if you dont mind those small details, but, it was not our cup of tea.

  • Stayed: June 2014, travelled as a couple
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3  Thank Fay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 69 of 166 reviews

Reviewed 17 June 2014 via mobile

For Nepal this is an excellent budget hotel, you will pay much more for less elsewhere. Proper ceiling fans, wonderful service, LCD TV, water was always hot somewhat hard to find but once you do you're good. The Chinese restaurant in the next side street has amazing Chinese burgers for 200rp.
Would stay again.

  • Stayed: June 2014
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1  Thank james -
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahendra Kumar M, Owner at Hotel The Great Wall, responded to this reviewResponded 19 July 2014

Dear James !

We are very glad to hear your review during your stay with us and thank you so much for rating us on Trip Advisor. Your words are extremely encouraging for our team. I have forwarded your review to all those concerned and they all are so proud to hear about your review.

Thank you for sharing your experience with us & we hope to see you again soon.

Best Regards,
Hotel The Great Wall
Kathmandu, Nepal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

I am really glad that I have chosen this hotel. The room is clean and comfortable and good service is offered with reasonable price. The boss and staff are really nice, friendly and caring, which makes me feel like being home. You don't have to worry about the arrangement for your trip because the boss wil give you good advice and even arrange for you. You should definitely choose this hotel if you are going to stay in thamel.

  • Stayed: April 2014
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Thank Renka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahendra Kumar M, Owner at Hotel The Great Wall, responded to this reviewResponded 19 July 2014

Hello Renka,

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write about it. We are thankful to you for recommending our hotel and staying in our hotel.

We hope to see you again soon.

Best Regards,
Hotel The Great Wall
Kathmandu, Nepal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

We have stayed in the hotel for one month and we felt so blessed that we chose it. The room is neat and clean. Most importantly, the boss and the staff are very friendly and helpful. You won't need to worry about the tour arrangement inside and outside Kathmandu. Nearby you can find good food and supermarket which suit your need. Highly recommend the hotel if you gonna stay in Thamel.

Room Tip: single room maybe hotter in summer
  • Stayed: April 2014, travelled with friends
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Thank Winky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahendra Kumar M, Owner at Hotel The Great Wall, responded to this reviewResponded 19 July 2014

Dear Winky !

Thank you for writing such a detailed response about your stay on Trip Advisor. Your words are extremely encouraging for our team.Of course, it does not come easy. Customer Service is our focus and the guiding light in all our actions. I have forwarded your review to all those concerned and they all are so proud to hear about your review.

Thank you for sharing your experience with us & we hope to see you again soon.

Best Regards,
Hotel The Great Wall
Kathmandu, Nepal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

The staff at this hotel were so kind and helpful and as a solo, female traveller it felt like a safe place to return to each night. The rooms were clean and comfortable and fairly quiet since it is a little bit back from the main road. Extremely walkable to many good locations.

  • Stayed: April 2014, travelled solo
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Thank Jessicajulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahendra Kumar M, Owner at Hotel The Great Wall, responded to this reviewResponded 1 September 2014

Hi Jessicajulia,

We are very glad to hear your review during your stay with us and thank you so much for rating us on Trip Advisor. Your words are extremely encouraging for our team. I have forwarded your review to all those concerned and they all are so proud to hear about your review.

Thank you for sharing your experience with us & we hope to see you again soon.

Best Regards,
Hotel The Great Wall
Kathmandu, Nepal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

The great wall was perfect after two weeks of trekking. Clean, with hot powerful shower and nice beds. Great location, quiet, very nice staff. It was a good place to recover! I was given a very nice discount, and was treated really nicely by all the staff.

  • Stayed: April 2014
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Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

The hotel is very clean and this is what you need when traveling. Also the boss is very helpful and staff are friendly. I traveled with my family and they help arrange the tour and booking with good advice. I would recommend you stay here if you are in Kathmandu.

  • Stayed: May 2014
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Thank SoniaCcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel The Great Wall

Address: Thamel Marg | Next to Hotel Backyard, Kathmandu 44600, Nepal
Region: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #14 of 455 B&Bs / Inns in Kathmandu
Price Range: £12 - £24 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel The Great Wall 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
Hotel The Great Wall is just 25 minutes away from Tribhuvan International Airport which is located centrally in Thamel. Guests can expect simple and clean room with personalized service here. There are lots of shops, eateries, entertainment hubs and malls around. 24 hours ATM lounges are few walks away from the hotel. In addition, it caters to the people around the world and assist with tours, trekking, expeditions, sight seeing and more. Hotel has more repeated guests and walk in clients everyday. Prior booking is must to stay with us. ... more   less 
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