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“This hotel is not up to western luxury standards”
Review of Dwarika's Hotel

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Dwarika's Hotel
Ranked #12 of 202 Hotels in Kathmandu
Certificate of Excellence
New York City, New York
Level 5 Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“This hotel is not up to western luxury standards”
Reviewed 20 May 2012

Honestly, I'm extraordinarily surprised by all the positive reviews of this place. I understand that expectations have to be lower in developing countries, but this hotel certainly fell far short in every regard.

The foremost reason why you should not stay here is because we got sick from the food in this hotel. We were throwing up all night and had traveler's diarrhea from the Dwarika. We know for a fact that it had to come from the food here because we only ate at the hotel during the day of the night we fell terribly ill. We had our complimentary breakfast there and then booked an expensive dinner there that night. We thought it would be special to eat at the hotel's "fancy" restaurant of traditional nepali food at night since we heard so many rave reviews. To add insult to injury, on top of being sick, the food was horrible at the expensive dinner and we wanted to do the 12 course menu but they screwed up the reservations and were trying to only serve us 6.

Granted, the rooms are charming and large and so is the bathroom but the amenities are sorely lacking. They did not even give you conditioner for your hair! How can a hotel claiming to be 5 stars only offer you shampoo? The TVs are the old tube tvs and you only get basic cable. Furthermore, the "traditional" bedspreads are very dirty and filled up with old comforters that look like they come from the 1970s. At least they take the traditional bedspreads off when they give you turn down service.

There was no view in our room, save for the Nepali woman whose roof was eye level with our window and who was always up doing laundry looking into the hotel. Another problem was the lack of door knobs in a "5 star hotel." There was literally just a latch on the door with a lock that you would use on your high school locker, letting everyone in the hotel know exactly if you were in the room or not. This problem was furthered by there being no safe in the room. You were only offered a tiny lock box in the front desk, where the hotel staff had access to your valuables even though you were given a key, they also had two that would be able to turn it when you weren't there. Nothing was taken from us, though i can easily see that happening in the future.

So, overall, though the wood carvings in the hotel are beautiful and the rooms large, there is nothing else good about this place. I'm not sure where else to recommend if you visit nepal to stay, but I cannot in good conscience advise anyone to book here after we became so ill from the dwarika.

  • Stayed May 2012, travelled as a couple
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Helpful?
21 Thank luxurylover86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (209)
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Glasgow, United Kingdom
Level 6 Contributor
248 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 18 May 2012

We stayed here twice, mid trip ,and a night before we returned home.Dwarikas is a lovely tranquil retreat, it is hard to believe it is in the middle of Kathmandu.The rooms are large and nicely decorated, and the large courtyard has a pool ,and plenty of places to eat.The food is good, though service can be a bit slow.The staff are helpful and friendly, and will do their best to give you a room as soon as they can, even when they are busy. wifi is variable, and is likely to disappear quite often. This was the case on our first visit, so we were not charged for it.
However ,our second visit was badly affected for the whole 30 hours we were there, by a loud and obnoxious group of Russians.They took over a table by the pool ,and demanded food and copious amounts of drink be bought to them.They were hugely disturbing, rude to staff, and extremely inconsiderate with cigar and cigarette smoke,and as time went on their behaviour became intolerable, cans were thrown into the pool, amongst other things,so we felt forced to leave the pool area.The next day, the same behaviour began again,and continued until we left, albeit slightly more quietly, but not much.We were shocked that staff bought them everything they demanded, and made no attempt to modify their behaviour.No doubt Dwarikas made a lot of money from them, and tips to staff were generous. It would be refreshing to see a hotel, perhaps an independent one like Dwarikas, take a stand against this awful behaviour, which is very uncomfortable for other guests,and perhaps the message would get home that such behaviour will not be tolerated , no matter how much money is involved.. There is no way senior management were not aware of the situation, they preferred to turn a blind eye.Very disappointing.
it is by far the best place to stay in Kathmandu, just hope that all the guests can behave themselves, as you might normally expect from a hotel of this standard!

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
2 Thank llewellynroger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 6 Contributor
118 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 18 May 2012

Flew to Nepal for 3 nights on the end of a 10 day trip to India. I REALLY enjoyed my trip to Nepal! Part of the enjoyment was this hotel-it is an oasis! We stayed 1 night and then drove to Nagarkot to see the Himalayas, then back to Dwarika's. We stayed in a ground floor that opened onto the courtyard the first night. What an amazing room! The room was very large, the decorations were beautiful without being uncomfortable. It even had a sunken bathtub in the huge bathroom!! Our room on the return trip was inside one of the building, but just as nice. I was so impressed with the rooms, I asked whether they had upgraded us without our knowledge and I was told that both were standard rooms! AMAZING!!
The hotel is and act of love by the founders and will be appreciated for years to come.
At first I was disappointed because the hotel is not in the hustle and bustle area of Kathmandu. After walking thru the neighborhood (but staying on the main street) I changed my mind. We were able to shop and see the real Nepal without all the beggars and people trying to give us rides.
This is really a top rated hotel and a "site within a site".

Room Tip: I am not sure there is a bad room!!
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  • Stayed April 2012, travelled as a couple
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Helpful?
Thank KitAustin_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 5 Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 May 2012

Somewhere in the midst of the poverty and filth of Kathmandu is the Dwarika Hotel. While you can't tell from the street, once inside the hotel gardens, rooms and service is wonderful.

Whilet he service in the restaurant is a little slow and you may have to ask for things a second time, the staff is delightful and the architecture and detail is breathtaking.

  • Stayed March 2012, travelled with friends
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Helpful?
2 Thank Lee1724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2012

Dwarkia's is not a hotel; it's an experience. Right from the very friendly staff to the stunning and spacious room with a view, one tends to forget time and space and just immerse in the culture, tradition and heritage of a very charming country.

Trip organized by nepalsutra.com

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Winnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Clemente, California
Level 6 Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 3 May 2012

This is THE property at which to stay in Kathmandu. Step into the tranquility of the courtyard layout and you will understand. Immediately gone are the noise and craziness of the world just outside. The staff are friendly and efficient. The rooms are large, well appointed and very clean.

While it is not the most convenient of locations for points west, we found it quite manageable for our purposes, as we had visited Swayambu, Durbar, Thamel and Asan on our passthrough a week prior. The issues caused by the infamous 'road widening project' will come to an end and, in the meantime, should not be a deterrent in any way.

The breakfast was good and the multi-course dinner in the Krishnarpan restaurant was exceptional. Four of our group of six ordered the six course meal. My brother and I, pigs that we are, ordered the nine course. Everyone left stuffed after being pampered by the very (near overly) attentive staff. We left only wanting one thing...to know what the twenty course meal could be like and who (if not us) could consume it.

Bottom Line...stay here!

  • Stayed May 2012, travelled with family
    • Value
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Helpful?
1 Thank CoffeeBuzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axbridge
Level 6 Contributor
165 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 2 May 2012

We stayed in this unique hotel for 2 nights, one on the way to Bhutan and one on the return. As you enter from the bustling, noisy, dirty streets of Kathmandu you feel as if you are entering a different world. All is peace and calm. The hotel consists of various buildings, built mainly of carved wood, with courtyards around every corner. Every room is different but all fairly spacious and dressed in typical Nepalese style. Bathrooms are adequate. Dinner was fine, breakfasts were very good with plenty of choice. It is not too far from the airport so very convenient if transiting through Nepal but I would certainly try and stay for a few days if funds allow!

  • Stayed October 2011, travelled with friends
    • Location
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Helpful?
1 Thank LadyGAxbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dwarika's Hotel

Property: Dwarika's Hotel
Address: Battisputali Rd, Kathmandu 44600, Nepal
Region: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Kathmandu
#2 Romantic Hotel in Kathmandu
#3 Spa Hotel in Kathmandu
#3 Family Hotel in Kathmandu
#3 Business Hotel in Kathmandu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Dwarika's Hotel 5*
Number of rooms: 86
Official Description (provided by the hotel):
Built upon a rich tradition of Nepali hospitality and incorporating some of the country’s most exquisite architectural traditions, The Dwarika’s Hotel in Kathmandu is an authentic experience of Nepal’s ancient cultural heritage.Originally established as a heritage restoration project, The Dwarika's hotel has become known as Nepal's premier property, and a model for heritage preservation in Nepal and beyond. ... more   less 
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Also Known As:
Dwarikas Hotel Kathmandu

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