I was ready to love this hotel after reading the positive reviews here. It is a pleasant hotel with quality furnishings and the staff are friendly. My room on the top floor was large and clean, but had a strong odour of gas or sewage. I could have requested to change rooms - so that's a minor complaint.
The most unfortunate thing about my stay was that a bag went missing from my room. I was staying at the hotel for a week, but decided go away to Nagarkot for one night. Rather than packing up and checking out, I left my big suitcase and big toiletries bag which also had some jewellery in the front pocket, in the room, and told the reception that i was going away for one night (i had already paid for the whole week). I just took a small ziplock bag of toiletries with me, and an overnight bag of clothes. When I returned the next day the large toiletries bag (with jewellery) was no longer in the room.
"Why didn't you leave it in the safe?", I hear you ask.... Well, there wasn't a safe in the room, just lockers downstairs, and it wouldn't have been practical for me to leave my toiletries there, or the earrings and jewellery that I use everyday. None of the individual items were extremely valuable, but they added up to a significant amount and some had sentimental value
To be fair, the hotel supported me in reporting it to the police - but I was unable to get any resolution and have never received a police report, or even a letter from the hotel acknowledging that I made the report to them about the bag (not that it was stolen, but at least noting that I had reported it missing). Understandably, the hotel didn't want to accept any responsibility for the bag having gone missing and persistently suggested that I had left it elsewhere, which I am 100% certain that I didn't. It's possible that someone from outside broke in, as the bathroom window didn't have a lock - the toiletries bag was in the bathroom.
I am trying very hard to be fair here, as I think the staff are generally very nice (this is partly why it has taken me a long time to decide to write this review), but also want to be honest about my experience. I hope that some answers have been found about this issue, and also that no other similar incidents have occurred since - I'm sure they haven't. I do wish success for this hotel.
- Official Description (provided by the hotel):
- Close to one of the holiest Buddhist stupas and adjacent to a Buddhist monastery, Shambaling is nestled in the heart of Kathmandu’s Tibetan community in Boudhanath. A 10-minute walk from Boudhanath Stupa, through the narrow brick-paved lanes, Shambaling, meaning paradise garden, opens its door to the comforts of true Tibetan culture fused with high end Swiss hospitality. Spread in 35,000 square feet, your address will be a renovated early 70th Tibetan-style house. You have the luxury of choosing from the 28 meticulously designed suits deluxe and standard rooms based on the concept of Kalachakra. Shambaling exquisitely welcomes you to experience a true Tibetan home stay coupled with genuine Swiss hospitality. One of Boudha’s first guesthouses used by pilgrims from Tibet, the property dates back to early 1970's. Approximately 20 minutes from the international and domestic airport, the hotel is quietly tucked away from the busy streets and fairly close to the peaceful realms of Buddhist heritage sites. Two years in the making, the once old building now houses Shambaling, where old traditions meet modern amenities. While elegantly designed modern rooms and suites mirrors Tibetan aesthetics, every floor represents the Kalachakra elements of Earth, Fire, Water and Sky. Each room’s ceiling colour complements the custom-made curtains and cushion covers. The exclusively imported linen adds novelty to your private space. Shambaling also opens up its lush green garden, perfect for an outdoor meeting or a relaxation under the Peepal tree while gazing at the colourful prayer flags. If you are in search of some soul-searching, the meditation room might come to your rescue. Rooms and SuitesWith meticulous design and an eagle-eye detail, each of the hotel’s four floors represents the elements of Earth, Fire, Water and Sky. While white ceilings combined with white curtains and linen gives you the impression of being under a cloudy sky on the first floor, you transcend to the second floor to experience the warmth of red fire. As you climb further, the rooms welcome you with the exquisiteness of blue water on the third level and yellow hue representing earth on the fourth floor. You can choose between Shambaling standard rooms, the monastery-facing or the garden-facing deluxe rooms, or one of the exclusive suites, all equipped to ensure your comfort, luxury and privacy. All rooms while retaining a taste of authentic Tibetan aesthetic are equipped with modern facilities, including suave bathroom, spacious closet and a mini bar. Whether you are in the mood for fine dining or a casual lunch, Shambaling offers you appetizing delicacies for your gastronomic delight.The Lungta Restaurant is a multi-cuisine fine dining restaurant with a menu that caters eastern and western culinary. With an open-counter kitchen, wooden floor and fine cutlery, the restaurant gives you an invigorating dining experience. Shambaling also serves savories in its outdoor facility known as The Lingka, the Garden Restaurant. Overlooking the lush green garden space, you can dine beneath the prayer flags while gazing at the hotel’s magnificent Tibetan-style architecture. If you want to fulfill your dose of caffeine, our coffee machine La Cimbali serves the world-known Illy coffee. A wide selection of wines and single malt whiskey chosen by the owners awaits you at the Cave Bar. ... more less
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