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“Nice - but shame about missing bag” 3 of 5 bubbles
Review of Shambaling Boutique Hotel

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Shambaling Boutique Hotel
Ranked #2 of 194 Hotels in Kathmandu
Certificate of Excellence
Melbourne, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice - but shame about missing bag”
3 of 5 bubbles Reviewed 23 June 2014

I was ready to love this hotel after reading the positive reviews here. It is a pleasant hotel with quality furnishings and the staff are friendly. My room on the top floor was large and clean, but had a strong odour of gas or sewage. I could have requested to change rooms - so that's a minor complaint.

The most unfortunate thing about my stay was that a bag went missing from my room. I was staying at the hotel for a week, but decided go away to Nagarkot for one night. Rather than packing up and checking out, I left my big suitcase and big toiletries bag which also had some jewellery in the front pocket, in the room, and told the reception that i was going away for one night (i had already paid for the whole week). I just took a small ziplock bag of toiletries with me, and an overnight bag of clothes. When I returned the next day the large toiletries bag (with jewellery) was no longer in the room.

"Why didn't you leave it in the safe?", I hear you ask.... Well, there wasn't a safe in the room, just lockers downstairs, and it wouldn't have been practical for me to leave my toiletries there, or the earrings and jewellery that I use everyday. None of the individual items were extremely valuable, but they added up to a significant amount and some had sentimental value

To be fair, the hotel supported me in reporting it to the police - but I was unable to get any resolution and have never received a police report, or even a letter from the hotel acknowledging that I made the report to them about the bag (not that it was stolen, but at least noting that I had reported it missing). Understandably, the hotel didn't want to accept any responsibility for the bag having gone missing and persistently suggested that I had left it elsewhere, which I am 100% certain that I didn't. It's possible that someone from outside broke in, as the bathroom window didn't have a lock - the toiletries bag was in the bathroom.

I am trying very hard to be fair here, as I think the staff are generally very nice (this is partly why it has taken me a long time to decide to write this review), but also want to be honest about my experience. I hope that some answers have been found about this issue, and also that no other similar incidents have occurred since - I'm sure they haven't. I do wish success for this hotel.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mungo3068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jigme Phuntsok C, General Manager at Shambaling Boutique Hotel, responded to this review, 25 June 2014
Dear Guest,

I am happy to know that you liked our Hotel and our services and staffs. I wish you had informed us about the odour in your room during your stay with us, we would have changed your room immediately so you would not have to go through the inconvenience.

It was our pleasure to be able to help you report regarding your missing toiletries bag with the Nepal tourist police as well as the local area police. We also requested the local police for a quick investigation and wanted to have the report you wanted as soon as possible, however due to the many pending cases before your case, its taking longer than expected. As we had informed you before leaving that it will take time, we have followed up with the police after you left as well but did not get any response.

As you have mentioned that someone might have broken in through the toilet window, it’s very unlikely that someone could climb up four floors without any support from outside on a straight wall.

We strictly investigated with our House Keeping staffs who were on duty for the first three days you were here prior to leaving for Nagarkot. And, the reason why we asked you again and again is that, none of the housekeeping staffs saw the bag in your room as well as in the bathroom where you mentioned you hanged it. Secondly, because you had earlier forgotten your laptop in your taxi and your phone in Nagarkot Hotel, we were of the thought that you may have left it somewhere outside the hotel. We floated the picture of your bag in all the departments and had a strict checking in every possible place of the hotel premises for similar looking bag and shampoo brands or other container with brands that you had mentioned but we could not find any. With our security checks, it is not possible for any staffs to take these things outside the hotel gate.
We have had many cases when guest left their digital camera, smart phones, chargers or clothes or shoes in their room but they were always returned or sent back to their addresses after informing our guest.

This is the first such case at Shambaling and we sincerely hope will be the last one too.

I am very sorry about your missing toiletries bag (backpack) and all the jewelries that was inside it. Please accept my apologies for not being able to give you a letter as it is already registered with the police. We will follow up with your case and will send you a police report as soon as it is ready.

Thank you for your best wishes.

Please feel free to contact me for any further assistance.

Warm regards,
Jigme Phuntsok Chodon / Mrs.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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399 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
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English first
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

We ended up staying at Shambaling Hotel after having reservation problems with Rokpa guesthouse. After a long day, we were greeted by the staff with warm welcome and delicious walnut juice. Staff were always polite, professional and always helpful. The garden, restaurant and alfresco dining area also had a beautiful ambience. The place is also at the centre of town with the stupa within a close 10 minute walk. Definitely a hotel I can recommend at Bouddha!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank o1o129o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jigme Phuntsok C, General Manager at Shambaling Boutique Hotel, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for your positive feed back. I am delighted to read that you enjoyed your stay with us and we appreciate you comments on our team and the garden restaurant as well as hotel location which is just about 7-8 mins walk to Boudhanath.

It was our pleasure to have you at Shambaling and we look forward to welcoming you in near future.

Warm regards,

Jigme Phuntsok Chodon / Mrs.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

We stayed at the Shambaling during the latter part of April, 2014. I chose it because of ‘tripadvisor’ and its reviews as this was our first adventure in Nepal. So I was compelled to write this review for anyone who is interested in staying at this hotel. I must say at the onset that this is not a cheap hotel by any means. We booked through Expedia and it was fairly expensive for a Nepali hotel.

The location of the hotel is very close to the Boudhanath and is walking distance to the stupa. We did that walk the first night in the dark which is not recommended through a short cut alley. Almost got totally lost. During the day it is fine and very safe. The courtyard of the hotel is very calm and serene and is well away from the hustle and bustle, and dirt of the outside. Getting to the hotel is a nightmare as it is written by others. It is off of a dusty back road clearly in need of an upgrade. Also good luck if you need to be dropped off by a taxi as nobody can ever find this place. Remember to take a business card from the hotel front desk. Getting AC in your taxi is almost impossible. The local taxi from outside of the hotel just does not have it. Even getting to the hotel from the airport via their own pickup had no AC. Quite a surprise for us!

Upon entry to the hotel you will get the customary Tibetan welcome. We had a lovely suite called the ‘Caran’ I believe. It was fantastic and very clean. Hot water was no issue and we had a reasonable Wi-Fi connection which is free. The room had AC ofcourse but if a power cut happens it will go off as it did a couple of times. The staff are very attentive and courteous and always helpful. We did have some room phone trouble at the beginning but it was quickly fixed. Note that gratuity is always included but we tipped anyway as the folks here were wonderful. They will gladly help you with any excursion including hiring a local guide.

The restaurant was a pleasure with a hearty breakfast and my wife loved their lentil soup. Dinner was also very good. Plenty of alcohol is available at the well stocked bar. Try the local brew aiyla, or a local beer. Overall this hotel is an amazing getaway. It is a beautiful hideaway and we will stay here again if we ever visit Katmandu again.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SamPerera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jigme Phuntsok C, General Manager at Shambaling Boutique Hotel, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for taking the time to rate Shambaling Hotel. I was pleased to read that you enjoyed the service of our team and appreciate your comments on our guest room and restaurant. But I have also carefully read your comment about walk to Boudhanath in the evening, the area is very safe to walk around and we inform our guest a carry a torch light as most of the street lights in Kathmandu goes off during load shedding.

The road to Shambaling is under Kathmandu road expansion plan and I regret that it was not comfortable. We are hoping the road will be black topped soon.

Nevertheless we would be pleased to welcome you back to Shambaling Hotel in the future.

Warm regards,

Jigme Phuntsok Chodon / Mrs.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summerland, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

This is our third visit to Nepal so we have a little experience with the city. It is tradition for us (and so many other trekkers and climbers) to stay at the Kathmandu Guest House in Thamel. This we did on our arrival, before the trek which allowed us to wander the streets of Thamel, pick up last minute trekking items at the many shops, and visit the sites close to this area of the city. On return from the trek we had 3 nights and decided to stay closer to the Boudhanath/Pashupatinath area (and the airport). The Shambaling is an oasis in a crazy city. Don't be put off by the stretch of dirt road approaching the hotel that rivals any road in the world for third world potholes, dust and rubble! It is all part of the experience - look out the window, watch daily life unfold (while you hang on for dear life) and know that you will soon make a turn through a gate into a lovely, relaxing compound. Taxi drivers may have trouble finding the hotel (we took one from Thamel one time and even with a map he was lost - but he asked directions and eventually found his way) so I advise to arrange taxis via the hotel when feasible. When you are ready to explore the area, the shortcut walk down a small alleyway/sidewalk then onto a busy narrow local street with shops servicing the Tibetan community and visitors to Boudhanath alike is wonderful. It is 10 minutes to the stupa. If you prefer that every second person you pass isn't a fellow tourist and you enjoy soaking up a more local experience, then this is your neighbourhood. We felt very safe - as we do anywhere we have been in Nepal. The staff at the hotel are very professional and attentive - they have been extremely well trained - kudos to the management. The daily breakfast in the garden was wonderful and extensive. We ate a dinner here as well and were very content. The cocktails are a treat. Our room was on the first floor (101), garden facing and was decorated in a pleasing calm, simple decor. The website pictures are pretty accurate. The hot water via the rain head shower was plentiful, the air conditioning functioning, the bed and linen quite comfortable. Who needs a TV in Kathmandu? We didn't miss it one bit. The wifi worked very well both in our room and in the garden. Thank-you Shambaling for a great stay.

Room Tip: We stayed on the first floor, room 101, which is at the end of the hallway, facing the garden and qu...
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hamiltonfamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jigme Phuntsok C, General Manager at Shambaling Boutique Hotel, responded to this review, 1 June 2014
Thank you very much for your very positive feedback. I was pleased to read that you enjoyed the service of our team and appreciate your comments on the interior of our guest rooms. We were delighted that you enjoyed your stay with us and liked our breakfast in the garden and the location of our hotel.

Thank you for choosing Shambaling and we look forward to welcome you back in the future.

Warm regards,
Jigme Phuntsok Chodon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 May 2014 via mobile

Lovely little hotel with excellent customer service from very friendly staff.

Not all the rooms have air conditioning or TV's. Personally the lack of a TV was not an issue for me, but air conditioning in the summer months will be required.

The restaurant is well worth the visit with good food at a fair price.

Stayed May 2014, travelled on business
Helpful?
Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jigme Phuntsok C, General Manager at Shambaling Boutique Hotel, responded to this review, 1 June 2014
Dear Guest,

Thank you for taking time to review us on Tripadvisor. We are very happy to read that you enjoyed your stay with us and appreciate your comments on our services and food quality as well as food pricing.

Television in room is available only on request and air conditioner is installed in all our deluxe rooms. We will definitely consider installing air conditioner in our standard rooms as well in coming years.

We look forward to welcoming you at Shambaling in future.

Warm regards,

Jigme Phuntsok Chodon / Mrs.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 May 2014

It took me by total surprise, the route to the place, It is situated in an awful area, in literally a place with no character. Yet, the place itself is good, once you enter it. Clean, well maintained, and good attention to detail. Traditional tibetan hospitality, thats warm and courteous.

Don't take the help of the hotel to get a cab from the Airport, it is pricey for the distance. Simply take a pre-paid or taxis from the Airport, they charge 500 - 700 NPR. My suggestion to Shambaling - Please make the picking up from the Airport as part of the room rent. That is what many in Kathmandu already do.

The restaurant is good with good breakfast and coffee. Any thing extra is pricey. The people are very attentive and listen well to any issues you may have.

Room Tip: Take a garden facing room if possible.
See more room tips
  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Solomonjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jigme Phuntsok C, General Manager at Shambaling Boutique Hotel, responded to this review, 2 June 2014
Dear Guest,

Thank you very much for taking time to write your comments. I am delighted to read that you liked our hotel and our restaurant. We are confident that we have one of the best restaurant in Kathmandu and appreciate your comment on our restaurant.

Airport pick from the hotel is an additional service for our guest convenience. Our airport representative with a driver from the hotel is outside the airport to personally receive our guest and help with the bags. However, thank you for your suggestion and we shall try and consider this in future.

We look forward to welcome you at Shambaling again.

Warm regards,

Jigme Phuntsok Chodon / Mrs.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 2 May 2014

I have such a hard time writing this review! This is a lovely hotel, very clean, very functional, hot water and electric worked throughout the day. I ate several meals at the (very expensive for Kathmandu) restaurant - which were very good. Hotel staff is very helpful. It really is a lovely hotel situated in a compound in the middle of an awful part of Kathmandu. It is about a half hour drive from Thamel, where I simply felt more safe walking around. The hotel is situated 3km up a TERRIBLE dirt road that feels extraordinarily third world- you feel tremendously alone and at the mercy of the good graces of the cab driver. Admittedly it is only a 10 minute walk from the Buddha stupa and local shops, but as a solo female traveller, I simply felt unsafe venturing outside the hotel compound. (note, my room had no TV, also services such as laundry and food are very pricey relative to other options in Nepal).

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Sue_and_Waldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jigme Phuntsok C, General Manager at Shambaling Boutique Hotel, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Shambaling Hotel. I was delighted to read that you enjoyed your stay with us and liked all aspects of our services including the restaurant where you have mentioned to be expensive. Our focus is on the hygiene and quality of the food, being prepared by one of the finest Chef's in Kathmandu and making your dining experience enjoyable. The price may therefore slightly vary with local restaurants in Kathmandu.

The road to Shambaling is under Kathmandu road expansion plan we are hoping that it will be completed soon. I apologise for any inconvenience caused.

All in all we are glad that you enjoyed your stay with us.

It was our pleasure to have you at Shambaling and we do look forward to welcoming you at Shambaling in future.

Warm regards,
Jigme Phuntsok Chodon / Mrs.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shambaling Boutique Hotel

Property: Shambaling Boutique Hotel
Address: Near the great Boudha Stupa | Boudha, Kathmandu 1001, Nepal
Phone Number:
Region: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #2 of 194 Hotels in Kathmandu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Shambaling Boutique Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Close to one of the holiest Buddhist stupas and adjacent to a Buddhist monastery, Shambaling is nestled in the heart of Kathmandu’s Tibetan community in Boudhanath. A 10-minute walk from Boudhanath Stupa, through the narrow brick-paved lanes, Shambaling, meaning paradise garden, opens its door to the comforts of true Tibetan culture fused with high end Swiss hospitality. Spread in 35,000 square feet, your address will be a renovated early 70th Tibetan-style house. You have the luxury of choosing from the 28 meticulously designed suits deluxe and standard rooms based on the concept of Kalachakra. Shambaling exquisitely welcomes you to experience a true Tibetan home stay coupled with genuine Swiss hospitality. One of Boudha’s first guesthouses used by pilgrims from Tibet, the property dates back to early 1970's. Approximately 20 minutes from the international and domestic airport, the hotel is quietly tucked away from the busy streets and fairly close to the peaceful realms of Buddhist heritage sites. Two years in the making, the once old building now houses Shambaling, where old traditions meet modern amenities. While elegantly designed modern rooms and suites mirrors Tibetan aesthetics, every floor represents the Kalachakra elements of Earth, Fire, Water and Sky. Each room’s ceiling colour complements the custom-made curtains and cushion covers. The exclusively imported linen adds novelty to your private space. Shambaling also opens up its lush green garden, perfect for an outdoor meeting or a relaxation under the Peepal tree while gazing at the colourful prayer flags. If you are in search of some soul-searching, the meditation room might come to your rescue. Rooms and SuitesWith meticulous design and an eagle-eye detail, each of the hotel’s four floors represents the elements of Earth, Fire, Water and Sky. While white ceilings combined with white curtains and linen gives you the impression of being under a cloudy sky on the first floor, you transcend to the second floor to experience the warmth of red fire. As you climb further, the rooms welcome you with the exquisiteness of blue water on the third level and yellow hue representing earth on the fourth floor. You can choose between Shambaling standard rooms, the monastery-facing or the garden-facing deluxe rooms, or one of the exclusive suites, all equipped to ensure your comfort, luxury and privacy. All rooms while retaining a taste of authentic Tibetan aesthetic are equipped with modern facilities, including suave bathroom, spacious closet and a mini bar. Whether you are in the mood for fine dining or a casual lunch, Shambaling offers you appetizing delicacies for your gastronomic delight.The Lungta Restaurant is a multi-cuisine fine dining restaurant with a menu that caters eastern and western culinary. With an open-counter kitchen, wooden floor and fine cutlery, the restaurant gives you an invigorating dining experience. Shambaling also serves savories in its outdoor facility known as The Lingka, the Garden Restaurant. Overlooking the lush green garden space, you can dine beneath the prayer flags while gazing at the hotel’s magnificent Tibetan-style architecture. If you want to fulfill your dose of caffeine, our coffee machine La Cimbali serves the world-known Illy coffee. A wide selection of wines and single malt whiskey chosen by the owners awaits you at the Cave Bar. ... more   less 
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