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All reviewsdeluxe roomsgarden areafree wifigreat showertrekking companyday trekwifi worksthamel markethot waterexcellent locationconvenient locationan oasisa great place to staytwo nightspatialanepalheart
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Reviewed 13 October 2017

Stayed twice in April 2017 with them, through bookings done by my Trekking Company.

The first time was a disaster ! After arriving here from Airport, in the middle of the night, the night Watchman took his time to let me in, through the gate.Later they took me to a dirty, dingy, dilapidated mess of a room on the top floor via stairs.Everything in this tiny room, was bad and penetrable to sound.The bedding and sheets, the bathroom, the lights, the ceiling height, the stink.The other rooms were full according to them.My sleep quality went haywire, somehow managed with the cold and poorlit bathroom, and escaped at the crack of dawn, after a reasonably better Breakfast, at the dining room downstairs.

The second time was better.They put me in the new wing.This room was a in total contrast, with better facing and a TV.The breakfast was much better too.

The reception area was better and spacious.The management was poor, and their information channels messed up.Service level was just fair.For the life of me, fail to understand the attitude of management and their predicament, in creating such a lousy Hotel in a very good location, with wide front street.Prefer not to ever stay here again.Maybe literally, they should clean up their Hotel.

Room Tip: Go for the new wing ! They have even one Elevator on this wing.There is no view, but better avoid the main street view !
  • Stayed: April 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Suresh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

By October 2017, this GH was in the throes of a major redevelopment and consequently was a building site, full of dust, and the noise of workmen from early morning to late at night. Despite this, it has stayed open but cannot be recommended. In addition, the noise from the busy street below means that occupants of rooms overlooking the street will need ear plugs. Otherwise, this is a typical no-frills, budget, Thamel GH. The rooms are adequate, the food is OK, there is an open yard at the back but no garden. The staff are friendly and helpful and it will doubtless be a good budget base, when the building work is over.

Stayed: October 2017, travelled with friends
1  Thank RdeS_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
potala G, Manager at Potala Guest House, responded to this reviewResponded 16 October 2017

Our sincere apology on facing a discomfort during your recent stay with us while we were upgrading our property. We always respect our guest view & addressing the same, renovation was suppose to be complete by the August, but due to the delay on supplying materials it was delayed. we assure you that you will not face such an issue again after the complete renovation.
Once again we would like to thank you for your co operation & taking your time to send us your Feedback.
Sincerely,
Rinjen lama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

Very nice location and friendly staff. Unfortunately part of it got destroyed during the earthquake of 2014. The hotel is being reconstructed and improved in sections. Currently they are working on the most comfortable rooms. There might be construction sounds in the night and early morning.
Look forward to the new Potala Guest House in the future.

Stayed: September 2017
Thank ine a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
potala G, Manager at Potala Guest House, responded to this reviewResponded 6 October 2017

Sincerely thanking you for your kind feedback & overall observation, feedback like yours is truly motivating & will be shared with our entire team.
Our property was not effected by the earthquake actually, there was misunderstanding we guess.
Our apology on facing a noise during your current stay with us while renovating. Renovation will complete soon & we assure, you will have another great stay with us with newly ambience & newly renovated rooms.
Sincerely,
Rinjen lama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

I stayed here on 2 occasions and both times had a great stay. The hotel is in a great location right next to the best areas for tourists along with great places to eat. My room was always clean and I always had wifi that worked. The staff at Potala Guest House is beyond kind and is willing to go above and beyond on anything you may need. Also they are great people to have a conversation with, and don't forget to try great room service food.

Stayed: September 2017, travelled on business
Thank jakecoon22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
potala G, Manager at Potala Guest House, responded to this reviewResponded 21 September 2017

Its feels really great knowing that, we have been chosen again & again by our valued customer's. we sincerely would like to thank you for choosing us.
Feedback like yours is truly motivating & once again we thank you for your kind feedback & overall observation.
looking forward to serve you again & again with the assurance of your another great stay.
Sincerely,
Rinjen lama

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Reviewed 17 September 2017

I visit Kathmandu at least once a year and I always stay at the Potala Guest House. This is one of the best mid-range hotels in the Thamel area. The rooms are large and comfortable and the staff is particularly friendly. The location is near the shopping and restaurant area, but still far enough away as to not be crowded.

Stayed: March 2017
Thank Triplegem2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
potala G, Manager at Potala Guest House, responded to this reviewResponded 21 September 2017

sincerely thanking you for your overall observation & note on guest house landmark which is very important for our new customers. well, being at the center of the Thamel we are still away from the hustle & bustle & away from the noise.
we once gain would like to thank you for your kind feedback & looking forward to serve you on your next visit with us, with the assurance of your another great stay.
Sincerely,
Rinjen lama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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