Itournepal.com is the agency I chose to set up parts of my trip to Nepal that I didn't feel comfortable arranging myself. I found them on the internet when I searched for Nepal tour companies and found a positive referral on tripadvisor.com.
When I began emailing them with questions I noticed one thing right away: their responses were prompt, patient, and to the point. My contact was Rabi (Rabindra Adhikari) director of the company. He organized a 10 day segment of my trip, provided me with specifics, charged what I thought was reasonable for what I would be getting, and continued to be available via email for questions and changes in the program.
When I arrived in Katmandu, we met several times in the four days leading up to the segment of my trip he would be responsible for. I found him to be intelligent, articulate, quick, and helpful. He arranged the overland taxi trip from Katmandu to Pokhara, hotels in Bandipur and Pokhara, air between Pokhara and Jomsom, hotels in Jomsom and Ranipauwa (Muktinath), and the guide for my stay in the Annapurna area.
I was scheduled to fly from Pokhara to Jomsom but the flight was cancelled due to poor landing weather. I arranged to rent a jeep along with three young men I had met and become friendly with while we waited for the decision on flight cancellation to be made. I called Rabi and asked him to cancel the flight and informed him what I would be doing. I used the phone of one of my new friends. Soon after, Rabi called him back and quizzed him to ensure that I was in good hands. He continued to monitor my progress on the jeep ride and in subsequent changes in the program due to on-going unfavorable weather conditions. Needless to say, I was very impressed! The guide he set me up with, Shusil, was engaging, competent, spoke good English, and treated me like I was his much-favored grandfather.
Rabi's part of my trip ended when I was back in Pokhara. However, when I subsequently returned to Katmandu, Rabi was available for consultation. I asked him about hotels in Nagarkot and he arranged a two day stay with a favorable price at a hotel there.
He informed me of the tourist bus to Nagarkot, saving me 90% of what I was prepared to pay for a taxi, and had a man meet me at his office and walk me to the bus.
When I was unable to complete the reservation for my flight from Katmandu to Delhi on the internet, his associate, Shiva, arranged the flight at a price better than the internet price.
His job wasn't perfect: he couldn't make the fall weather - which is supposed to be clear - be anything but cloudy, muggy, and rainy. One of his drivers, competent as a driver, did little to ensure that I was picked up from one hotel in a way that I was expecting. These are quibbles (well, the weather was a bummer but that's not on him). I was more than pleased by the performance of Rabi and his staff, will use him again when I return to Nepal, and strongly recommend him to anyone traveling there, for tours, trekking, rafting, and so on.
This is the fifth tour to India and Nepal since 2007 that I've arranged with a sight-unseen local internet travel agent. All except half of one tour were good. This one was very good.
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