We had a booking for the Courtyard as we had stayed here 5 years previously and we wished to see if it had changed.
Unfortunately I fell ill and had to spend 10 days in the Kathmandhu hospital.
The husband and wife (Michelle) team that owned the hotel could not do enough for my partner even though they were under no obligation to help.
During the time I was in hospital we kept the room on for a couple of days and when Michelle found out I was in hospital and our bags were the only thing in the room she told the receptionist to charge us at single occupancy discounted rate. Michelle then stored our bags for us (the second time since we got to Kathmandu) and stated that they would look after them for us until we had some idea as to what would happen to me. The level of support offered to my partner was well above and beyond our expectations. They offered us pillows to take to the hospital and any assistance we needed to get us through this time. They are very genuine and caring people who run a fabulous hotel. The feel of the Courtyard is of a grand family home - which is amazing considering the size. The staff were also exceptional and the check-in staff were so genuinely nice and caring it left a profound affect on my partner. We could not thank them all enough. It is unusual to find staff but more than that owners of such an establishment to care so much. You are more than dollars to these people. They often are running a business and dollars matter but it is not the end all and be all for them. They genuinely care about the people who are under their roof. I repeat myself by saying that in our time of need these people could not do enough for us and were genuinely interested in what we were going through. I could not recommend them enough. We have travelled in many countries and stayed in many hotels many of them top of the range and we have never experienced kindness such as this before. Our very sincere thanks go out to them and if we ever did make it back to Nepal the Courtyard would be number one on our list.
- Official Description (provided by the hotel):
- East meets West in this 25 room boutique property. Built in traditional Newari architecture with European- inspired interiors, this hotel combines old-world elegance with the comforts of modern times. The Hotel Courtyard is located on a quiet street in the heart of the popular tourist district, Thamel ,steps away from many restaurants, shops and popular Kathmandu tourist attractions. ... more less
- Also Known As:
- Courtyard Hotel Kathmandu
- Courtyard Kathmandu
- Kathmandu Courtyard