We arrived a day early than our booked dates and were accommodated in their only spare room which was acceptable, however with very limited privacy with a window adjacent to a walkway on one side of the room and the other side looking directly into another bedroom. Not great. The indoor slippers provided were filthy and smelt. The breakfast was sub-standard fare, lacking in quality. We were however promised good rooms for our official booked reservation.
We spent part of the morning packing our bags to move into our booked rooms only to be told that one was now unavailable and that we could stay in the original room, while the other one offered overlooked a working building site which contained a mass of toilets. We refused. We were then offered another room downstairs which again had a restricted view of said building site. We were not offered two rooms together which is what I had requested as our other room was for our children which we required to have next door to us.
The manager seemed to have no initiative although appeared pleasant enough. We telephoned the agent we booked through who found us alternative and much more appropriate accommodation which we were happy with.
Even on checkout there was confusion with the room rate and extra bed cost. On the plus side the hotel has a fairly relaxed and pleasant ambience once outside your room - which was severely lacking in all the rooms we were shown.
All in all a fairly miserable experience.
- Official Description (provided by the hotel):
- Mum's Garden Resort is an eco-friendly and family-friendly boutique resort in Pokhara, Nepal. Let us make your vacation in Pokhara more memorable and enjoyable with our warm hospitality and great food. ... more less
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