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“Excellent service, good facilities and very clean”
5 of 5 bubbles Review of Pokhara Grande

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Pokhara Grande
Ranked #16 of 101 Hotels in Pokhara
Certificate of Excellence
Geelong
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent service, good facilities and very clean”
5 of 5 bubbles Reviewed 3 June 2014

From the moment I walked into the hotel the staff were fantastic! They were professional, friendly and extremely helpful.
I booked this room on short notice after falling ill and having to leave my tour group. I was feeling pretty miserable by the time I arrived, but the staff here made my stay an absolute pleasure.
They checked me in early, extended my hot water time so I didn't have to rush, and delivered a welcome gift of fruit & chocolates.
I requested a quite room, and that's exactly what I got. The hotel is away from the main tourist strip and set in a high walled garden. This means you can get away from most of the bustle and noise of the city.
My room was very clean and the huge bed was extremely comfortable. Had all the facilities you would expect in a good hotel. Nice pool/garden, good breakfast and more great staff in the restaurant.

I could not have picked a better place to rest and relax after a long trip. Would highly recommend it.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank mkm11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenzin Y, Guest Relations Manager at Pokhara Grande, responded to this review, 22 July 2014
Dear Guest,

Your positive review about the Hotel and the services it had to offer is much appreciated. I'm glad to know that every little aspects were up to your satisfaction and thus you had an enjoyable stay with us.

Thank you so much for considering us the Best One! We look forward to welcome you again with even wider Smiles and a better Hospitality.

Warm Regards,
Tenzin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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288 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Harrison Hot Springs, Canada
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Pokhara Grande had very welcoming and friendly staff, very easy to talk to. The rooms are very clean and were serviced several times a day. Gorgeous view of the pool, a stupa, and the Annapurna Mountain range. The food was very good, nice buffet breakfasts and great entrees. They have a nice bar/lounge area. We were very happy with our stay there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Steph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenzin Y, Guest Relations Manager at Pokhara Grande, responded to this review, 27 June 2014
Dear Guest,

Greetings from Pokhara Grande!

Thank you for taking your valuable time to post such a lovely comment. Eventually, it gives us immense pleasure to know that the Hotel and the Team has succeeded in delivering and sustaining its Motto - "A Complete Hospitality".

We look forward to having you back and assure you that your next stay with us will be more comfortable and memorable.l

Best Regards,
Tenzin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

Outdated front lobby but our rooms were nice, neat and clean. Back up generator and hot water 5am-10am and 5pm-10pm daily. Aircon and mini bar and good staff. The location is not great its about 7 min and 200rps from lakeside BUT it is very quiet due to this. I would stay at this hotel again.

Stayed May 2014
Helpful?
1 Thank Onesteptwostep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenzin Y, Guest Relations Manager at Pokhara Grande, responded to this review, 27 June 2014
Dear Guest,

Thank you so much for making us aware of your experience here at Pokhara Grande through TripAdvisor. Such comments always provide us a great opportunity to improve further and encourage to keep on working harder.

As such, I'd like to clarify that we are flexible with the timings of the Hot Shower which we usually brief at Check-In time in order to avoid any discomfort.

We'll be honored to have you back with us and thank you again for choosing our Property.

Best Regards,
Tenzin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Second visit to this Hotel and made even better when the hotel had organised an airport pickup for me which was a big surprise. Fantastic setting with the best views of the Annapurna Mountains. Lovely people and great service. Everyone was happy and friendly and i had a fantastic stay.

i would recommend this hotel to everyone.

mike

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenzin Y, Guest Relations Manager at Pokhara Grande, responded to this review, 27 June 2014
Dear Guest,

It has always been a great pleasure having you here at Pokhara Grande. We as a Team will continue delivering the best personalized service during your every visit and would like to thank you for the wonderful comment on TripAdvisor.

We look forward to welcoming you soon!

Best Regards,
Tenzin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 May 2014 via mobile

Stayed with family. Excellent pool, clean rooms , friendly and helpful staff. Arrived early in the morning , let into rooms , decent breakfast , even used the manager's computer as the business centre not operational. Very helpful travel desk

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dara78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenzin Y, Guest Relations Manager at Pokhara Grande, responded to this review, 26 June 2014
Dear Guest,

thank you for the wonderful feedback. It was our pleasure to have made your stay memorable and hope that we may welcome you again with better services in the near future.

Warm Regards,
Tenzin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 10 May 2014 via mobile

From the outside and from the reception we thought this was going to be another really good hotel. We were all put in the annexe which is the newest part of the hotel, unfortunately whilst it may be the newest part but the rooms were far from new.
The food was good and the staff very helpful.
Unfortunately no safe in the room but they do have free safety deposit boxes in reception.
No free internet here but 24 hours is only about £4.
When we were preparing to leave we got word that the airport at Kathmandu was closed and hence our flight was on hold. The Grande were very helpful, letting us have the keys back for our rooms if we wanted them and putting up with 2 full travel groups from different countries sitting round the reception for a couple of hours.

Stayed May 2014, travelled as a couple
Helpful?
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenzin Y, Guest Relations Manager at Pokhara Grande, responded to this review, 26 June 2014
Dear Guest,

Thank you for sharing your experience at our Property through TripAdvisor. Your appreciation about the food and the staff is indeed encouraging and will help us to serve our guests still more sincerely.

As for the Internet, we do have Free WIFI Zone at the Lobby Bar and we also provide complimentary WIFI coupons to those who book online. Furthermore, we have already fixed Safe Deposit Lockers in some of our rooms and are in the process of doing the same in rest of the rooms too.

Thank you once again for choosing Pokhara Grande and hope you will visit us again.

Best Regards,
Tenzin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

We stayed at Pokhara Grand for the last two nights of a ten day stay in Pokhara. The new wing of the hotel has large rooms and nice clean furniture, the complimentary breakfast has omelet station and great food. The Indian food for lunch and dinner is among the best food we had in Nepal. The physical hotel and staff in general are similar to an US East Coast or Midwest golf club. The staff is always willing to help, we had lunch outside sitting by the pool and received excellent service. The bar inside the hotel is comfortable and possesses the old golf club character of a men's locker room. I am guessing the location of the hotel has something to do with the incredible views of the white capped Himalayan mountains. Best internet speeds that we found in Pokhara. Big thanks to the staff for making the stay extra special.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Wally248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenzin Y, Guest Relations Manager at Pokhara Grande, responded to this review, 26 June 2014
Dear Guest,

Warm Greetings from Pokhara Grande!

Thank you for the wonderful comment and the full ratings for our hotel. It gives us great pleasure to know that our guests are satisfied with the service we provide. It is very kind of you to highlight the hotel's location and food being appreciable.

Thank you again for having chosen our Property during your recent visit to Pokhara and we do hope that you"ll visit us again thus, giving us chance to make your next stay even more memorable.

Best Regards,
Tenzin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pokhara Grande

Property: Pokhara Grande
Address: Birauta Chowk, Pardi, Pokhara 200, Nepal
Region: Nepal > Western Region > Gandaki Zone > Pokhara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Pokhara
#7 Business Hotel in Pokhara
#9 Spa Hotel in Pokhara
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pokhara Grande 5*
Number of rooms: 140
Official Description (provided by the hotel):
Pokhara Grande is a 5 minute's drive from the stunning Fewa Lake and ideally located amidst the panoramic view of Annapurna Range and Fishtail mountains. The hotel is a perfect base for business travelers, topnotch trekkers and for visitors who want to explore the unrivaled attractions of Pokhara. ... more   less 
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Also Known As:
Pokhara Grande Hotel Pokhara

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