This is my second review of this hotel, having stayed here from Sundays to Thursday/Friday every week for nearly two months now (with an additional 8 stays at the hotel before that). In my initial review I gave the hotel a 4-rating on the basis of excellent service from the staff and the very clean and comfortable rooms. I am happy to conclude that these aspects of the hotel have definitely survived the test of time and I have enjoyed consistency at a very high level on both these aspects! The front desk staff, bellboys, concierge and restaurant staff all go out of their way to make the stay pleasant. Any request is quickly handled (asking for iron/ironing board, asking for taxi, asking them to keep some luggage whilst I leave for the weekend, etc.) and with enthusiasm. In fact, the staff are clearly this hotel's greatest asset and keep me coming back despite the flaws described below.
The reason for the 3-star rating I gave this time is viewed from the perspective of a long stay guest for which this hotel is not ideally suited. First of all, for a 5-star hotel, the room service menu is ridiculously limited without any real main courses (just a soup, a pasta, some fried rice and some unimaginative sandwiches). For the avoidance of doubt, this hotel has two good restaurants (the steakhouse is really great and has delivered consistent excellence on the 15+ times I have eaten there. The Italian restaurant is not outstanding but has some nice dishes on the menu). As a frequent traveller however I do not want to spend two hours on dinner every day and therefore would like to be able to fall back on a sufficiently varied room service menu which the hotel lacks. On occasion, I am able to order menu items from the Italian restaurant but these arrive lukewarm at best so this should also be looked at. A room service menu should have some items that, whilst not necessarily being comfort food, should be homely as frequent travellers are too jaded to want a 5-course meal with wine pairing extravagganza every day.
Second of all (I have been staying here with a number of colleagues), the hotel does not really appear to reward the continued loyalty we have been showing, often trying to impose different rates on us seemingly at random. Whilst I can appreciate that the hotel may be busier on some days than others, given the business we generate at the hotel (rooms and restaurants), I would have expected them to adhere to the agreed corporate rate as a matter of continuity.
In summary, the hotel is a superb choice for travellers on short stays in Taipei but for longer term guests the hotel should improve the room service offering and address the reservation issues that we have encountered.
- Official Description (provided by the hotel):
- The latest addition to the ever-changing landscape of Taipei City, Grand Victoria Hotel is a quintessential masterpiece of modern luxury, representing a fusion of classic Victorian architecture of the 19th century with contemporary elements of the 21st century.While classic Victorian architecture, an English-styled bell tower, customized LED lighting, and an elegant wedding garden reminiscent of distant lands comprise the grand exterior of the Grand Victoria Hotel, elegant white granites, lavish decorations, and international caliber boutique stores make up an exceptional interior like none other.Grand Victoria Hotel is located in the Dazhi Miramar business district in the Chungshan District in Taipei City. A stone’s throw from the Neihu science and technology district, the Hsichi and Nankang industrial districts, the shopping paradise of the East District, and short drives from Taipei Songshan Airport and Taoyuan International Airport, Grand Victoria Hotel is the hotel of choice whether you are traveling for business or pleasure. ... more less
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