I walked into the hotel via the main road but they told me that I have to go to the back of hotel for check in. The check in process is smooth and quick. However the first time I tried to use the keycard for my room, it doesn't work, and there is no phone anywhere in the common area for me to call the frontdesk so I do not have to go all the way down to the frontdesk to fix the keycard. in the end, I went to the frontdesk again and they fixed it in no time.
I got a room facing the back of the hotel, where all the high rise residential building is blocking any possibly good view. And even on the 7th floor, I still can hear the noise generated from the traffic below. The room is quite big and spacious. The bed is a bit on the hard side, and pillow is a bit too soft. Only 2 pillows is given, or maybe I am used to have 4 pillows, especially in suite room.
The location of the hotel is in Neihu area, it is only good if you are visiting offices around this area. Around the hotel there are fastfood chain like MOS Burgers, Swensens, and couple of supermarkets and convenience store across the street, on the other side, I believe there are a lot of good food as well as there are many locals queuing for food in the evening. There is no covered walkways to the metro so it is quite difficult to get the metro station if it raining outside there, especially when it is raining season right now.
The WiFi is working on my laptop and ipad but it does not work on my iphone, I called up the frontdesk and within like 10 seconds, the IT assistant knocked on my room door and offered to help to check my iphone. I just gave it to her and she fixed it in no time. Very professional.
The issue with the WiFi login pages is that, sometimes if you cannot get the login portal, just try to browse to www.citilake.com.tw, the login portal will appear.
I extended my stay for 1 more night through verbal confirmation, and I have allowed them to pre-auth my card for the deposit, however, they did not clean up the room until I got back from my work. I dont know what is blocking them from doing so. Anyway, I asked them to clean up later when I am going to get my dinner, so when I came back from my dinner, everything is good.
I dont get to explore the surroundings much as my work seems to occupy most of my time this round. However the price is just right for business trip, the company approved it without any questions asked.
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