Location wasn't great- around 10min walk from the Ximen MRT station. I only booked this hotel because there are not many hotels in Taipei with twin bed rooms. Most were fully booked by the time I made my reservations.
Rooms were very small, there were hardly any walking space after laying out our luggages. The twin beds were laid right next to each other, with hardly any space in between. The rooms are generally clean and the beds are quite comfortable. Toilets are clean and modern.
However, the deal breaker was the below-standards service. We were appalled to realise that our rooms were not tidied after we came back to the room at around 3pm. The staff explained that they were tied up for that day but the same thing happened the next day. My friend had a worse experience- her room was still not tidied at 11+pm, even though she reminded the staff at 7pm before going out.
When I recheck-in 2 days later at ard 2pm after returning from Taichung, the staff told me that they are still tidying up my room as the check-in time was 3pm. I went out for a walk and returned at 8pm and to my dismal, my room was STILL not ready. The staff explained that they were dealing with some plumbing issues with the room and it's taking a little longer than expected. This was totally unacceptable as I believe the hotel had more than enough time to deal with the issue. Check-in time was 3pm, and i find it unacceptable that after 5 hours, the problem is still not resolved.
I believe there are better hotels out there for the price you pay. Definitely not returning to Longstay again.
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