He spoke good English, was a skillful and safe driver on the very narrow and steep roads, and was patient and good humoured.

Gloria arranged a full tour for us and squeezed it all in only in a day. It was tiring but full. Our driver Shiwa is very good in Engish and explained, narrated to us the history of each place we go to. He knows the background and history. It was an educational tour for us. It's something you will recommend to your friends and family.

Gloria was helpful in trying to organise a slow paced, flexible 7 days Taiwan tour along the Western side of the island for my senior parents and myself. The hotel choices were excellent - very comfortable. Comfortable walking shoes are recommended although my senior mother did well in her slippers / flip flops as well. Bottled water are provided so no need to bring your own. My father suffered a minor stroke a year ago and sometimes was not feeling well enough to join us to walk around as sometimes there were sites which require walking up steps which he cannot handle. Joe, our driver, was patient and accommodating. He is very knowledgeable and explains the culture and lifestyle well. We generally spent average 6 hrs touring every day. The National Museum in Taipei was very interesting. We enjoyed the Hakka village experience as well. The Einhan resort where we had to experience vegetarian meals was very unique but I missed the opportunity to do my own dye clothing due to time constraints. Joe even brought us to the original bubble tea shop (that was not a part of our itinerary) after I mentioned how I enjoyed the drink. It was incredibly rainy during our whole trip so we did not walk around some towns and the night markets. It was interesting that Taiwan can experience very heavy downpours like equatorial places. Unfortunately two of the places that we were supposed to visit per our trip itinerary were closed that day so I would have wished better checks were done to avoid this disappointment. The Taipei Observatory 101 is overly hyped - nothing to see as it is just office tower. Gloria surprised us with a nice gift towards the middle-end which is very much appreciated. Overall, the local tour that Gloria organised was probably the best option for my parents to experience real local lifestyle. For visitors that have limited Chinese skills that locals understand, going off to order your own meals is challenging. Joe is helpful to have around for ordering.