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“The winner”

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CityInn Hotel - Taipei Station Branch II
Ranked #3 of 575 Hotels in Taipei
Certificate of Excellence
Hong Kong
Level 5 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“The winner”
Reviewed 2 February 2014

I spent a wonderful stay with my wife in this little hotel before the CNY. The location is within easy reach from the main train station, which we spent a lot of time there transiting. (Also good for people who do little travelling outside Taipei)
Pros: price worthy. Clean rooms. Very helpful staff. Free self-help laundry. Interesting freebies (see included photo)
Cons: Rooms can be claustrophobic, especially ones without windows. No meals provided (but it can be a pro if one wants to sample the food outside)

Room Tip: Room without windows can be claustrophobic unless you are one of those submariners serving in a ball...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manheiw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
新驛旅店台北市, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this review, 3 February 2014
Dear Valued Guest,

Thank you for choosing CityInn Hotel - Taipei Station Branch II and taking your precious time to share a review with us. We are so delighted that you were satisfied with our service and location . We truly hope our honest and warmest customer service could make you and your wife feel like staying at home.

We are sorry about the room is no window . It is a structure problem and we will try to solve the problem when we update our hotel hardware equipment . Thank you for your suggestion,

Your feedback drives us to provide better service and We will keep our high service standard. We all look forward to service you in the future.


Best Regards,
Supervisor / Catherine Chang
CityInn Hotel - Taipei Station Branch II
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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961 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
singapore
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 February 2014

This was the second time which I stayed at city inn hotel branch 2 with my hubby.

We simply love this hotel due to various reasons :

1. Convenient location
It is purely 5 mins walk away from Taipei main station. Taipei main station is the interchange for mrt, railway, high speed rail and buses.

2. Hotel room with basic facilities
Even though the room is small, but it is very comfortable with clean washroom. The hotel lobby serves free 24/7 coffee, tea and water dispenser (hot and cold water). You can also placed ur frozen food and cold drinks in the fridge too. You can also wash your clothings with the free laundry machines provided by the hotel.

3. Fabulous services by the hotel staff, credit to David, Claire, Lilian, Anna, Colin, Sherry and Mitty!!

- We requested to know the cultural exhibitions available during our stay. The staff prepared all the information including the operation hours, ticket prices and even the location map!

- The staff recommended local delicious breakfast venues around the hotel area and marked up clearly on the map. They even shared on the food and drink items to order!

- The staff were very knowledgable in terms of the various bus numbers to our destinations.

- We were always greeted with the staff warm welcome smile before leave the hotel and after our return to hotel. And it melted our heart when they can remember the destinations which we went and gladly have a short chat with us on our experience.

- Lastly, we have received a surprise card gift from the staff! It was a touching card which they shared that they valued our stay in the hotel, with some photos which we took with the staff.

However, there are improvement areas for the room service. Good if the bathroom shower cap and lotion moisturizer can be replenished on a daily basis.

Overall, a wonderful stay experience!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank serene2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
新驛旅店台北市, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this review, 5 February 2014
Dear Valued Guest,

Thank you for taking the time to share your experience with fellow TripAdvisor viewers. We are glad to hear that you have mentioned David, Claire, Lilian, Anna, Colin, Sherry and Miffy as your memorable staffs during your staying. We will praise for their great service. Thank you for your suggestion. We will replenished the shower cap and lotion moisturizer lotion on a daily .

Thank you so much for your feedback and encouragement., we are looking forward to welcoming you and your husband back again in the near future.


Best Regards,
Catherine Chang / Supervisor
CityInn Hotel - Taipei Station Branch II
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 January 2014 via mobile

Cityinn 2 is the best hotel that I have ever stay in. Good facilities, near to taipei main station, good food nearby and best of all, the hotel staff is polite and wiling to assist us in terms of introducing where can we can got good breakfast and nice place to go to...

Stayed January 2014, travelled with friends
Helpful?
2 Thank 'Enzo' S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
新驛旅店台北市, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this review, 3 February 2014
Dear Valued Guest,

Warmest greetings from CityInn Hotel - Taipei Station Branch II. Thank you for taking your time to share your experience with us. We are glad that you satisfied our service and our location. It's our honest and duty to make our guest's travel conveniently and smoothly .

Thank you so much again for your feedback and encouragement. We are looking forward to welcoming you back to CityInn Hotel - Taipei Station Branch II in the near future!

Best Regards,
Catherine Chang/Supervisor
CityInn Hotel - Taipei Station Branch II
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014 via mobile

Prior to us booking hotel reservations, we read all the reviews regarding service, location, cleanliness & price on the hotels in the Taipei area. Hands down - we made the right choice by selecting City Inn Branch II. The service these girls provide ( Shelly, Anna, Mitty& the team) were outstanding and true to the reviews from other customers. This hotel has prime location to the Taipei Main station (Train)& Taipei Bus Station. It is also 1 1/2 blocks away from Q Square shopping mall, underground shops (so many you get lost) in the train station & HSRT (high speed rail train).
Even though the rooms are small, the service and amenities makes up for any deficiencies. They give you free bottles of water, pkg chips, use of washing machines ( including wash detergent), coffee/ tea, etc. But most of all their service is what makes them standout from the other hotels. If your looking for extravagant classy looking hotels - this is not for you. But if you want outstanding service, location close to everything and extra amenities - this is where you should stay.
We went on (2) tours that Shelley & Anna took care of for us by calling & arranging hotel pick up. The rooms are small ( like in Japan) but they extremely clean & sufficient space for two.
Being this was our first experience on our own to Taipei via Hawaiian Airlines (the best airlines in the world) - this location was the easiest to get around & everything you need was within walking distance. The rooms were very reasonably priced (less than $100 per night).
We would definitely go back to a City Inn Branch II. Note: City Branch III is right next door to Branch II but don't be mistaken, the service is NOT the same.

Stayed January 2014, travelled with family
Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seremban, Malaysia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2014

-Good service and willing to provide information (provided by David) about the attractions that I will be going.
-Excellent location, nearby got 7-11,KFC,McDonald and etc. Walking distance to Taipei main station, Ning xia night market.
-My room is without window but I still like it so much.
-Will stay back to the same hotel in future when I visit Taipei again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rickyfan8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
新驛旅店台北市, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this review, 20 January 2014
Dear Valued Guest,

Warmest greetings from CityInn Hotel - Taipei Station Branch II. Thank you for taking your time to share your experience with us. We are glad that you satisfied our service( especially David) and our location.It's our honest and duty to make our guest's travel conveniently and smoothly .

We highly appreciate your feedback as it will assist us in becoming better at what we do. It’s our goal to retain you as a satisfied customer and we will hope to accommodate you again in the near future.

Best Regards,
Catherine Chang/Supervisor
CityInn Hotel - Taipei Station Branch II
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 January 2014

This is a very nice hotel and staffs are very friendly and helpful. It close to Taipei Station, it took me 10mins to walk between station and hotel. The room includes the snacks and bottle water. Although my room does not have windows, but I have no problem with that.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee-Traveller101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
新驛旅店台北市, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this review, 20 January 2014
Dear valued guest,

Thank you for choosing CityInn Hotel - Taipei Station Branch II and taking your precious time to share a review with us. We are so delighted that you were satisfied with our service . We truly hope our honest and warmest customer service could make you feel like staying at home.

Your feedback drives us to provide better service and We will keep our high service standard. We all look forward to service you in the future.


Best Regards,
Supervisor / Catherine Chang
CityInn Hotel - Taipei Station Branch II
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 January 2014

It is meant to be a budget hotel but the service and quality are top notch. Excellent location. Super easy and quick walk to subway station. Many eateries around - ask reception for directions to the nice pork rib noodles across the road. It's on a little lane. So cheap and so good. Cross the road and walk pass the Museum of Contemporary Arts and check out the crispy bread (shao bing) and soyabean milk. On the same rood is 85C coffee - try the salted coffee.

Reception staff is friendly and very helpful. I feel overwhelmed they stand up every time we walk past!

The common facilities - kitchen with microwave, oven, coffee machine, water dispenser, washing machine, free wifi - all very very impressive. Clean and of good quality.

Room - free wifi was very fast. Lots of bathroom amenities like those of 5 star hotels. Excellent bed and great pillows. Sleep quality was top notch. Complimentary water bottles and snacks.

Rarely am I unable to find any fault with a hotel but I am well impressed!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simbing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
新驛旅店台北市, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this review, 18 January 2014
Dear valued guest,

Thank you for choosing CityInn Hotel - Taipei Station Branch II and taking your precious time to share a review with us. We are so delighted that you were satisfied with our service and facilities. We truly hope our honest and warmest customer service could make you feel like staying at home.

We highly appreciate your feedback as it will assist us in becoming better and batter.. It’s our goal to retain you as a satisfied customer and we all looking forward to service you again in the near future.

Yours sincerely,
Catherine Chang / Supervisor
CityInn Hotel - Taipei Station Branch II
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CityInn Hotel - Taipei Station Branch II

Property: CityInn Hotel - Taipei Station Branch II
Address: No.81 Chang'an West Road, Datong District, Taipei 103, Taiwan
Region: Taiwan > Taipei
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #3 of 575 Hotels in Taipei
Price Range (Based on Average Rates): £
Hotel Class:3 star — CityInn Hotel - Taipei Station Branch II 3*
Number of rooms: 50
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