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“Boutique hotel with 5-star hotel service”

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CityInn Hotel - Taipei Station Branch II
Ranked #3 of 586 Hotels in Taipei
Certificate of Excellence
Reviewed 4 May 2014

First trip to Taipei and stayed in CityInn Hotel - Taipei Station Branch II. The location, cleanliness and facilities were great but what really set this hotel apart was the excellent customer service. A boutique hotel with 5-star hotel service.

The staff (Yen, Creak, Colin, Sandy, Anna & Shelly) were warm, friendly and helpful. With special mention to Yen & Creak who went the extra mile to provide detailed itineraries with maps, photos and food recommendations.

Thanks to the staff who made this stay an enjoyable and memorable one. Definitely will stay there again on my next trip.

  • Stayed: April 2014, travelled as a couple
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Thank Lim20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chef6511, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 5 May 2014

Dear Ms. Lim

Warmest greetings from Cityinn 2 Hotel

Thank you for choosing to stay with us at Cityinn 2 Hotel and taking time to write such a valuable review on Tripadvisor. We sincerely appreciate it.

We are so glad to hear that you like our service and specially mention receptionist Yen, Creak, Colin, Sandy, Anna & Shelly, It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us. The Cityinn 2 Hotel staffs are always very gracious, hoping to do more than what our guests expect us to and give you a very wonderful accommodation experience with us. We hope to deliver the warmth of Taiwan to every guest.

Thank you once again for staying with us. We look forward to welcoming you back to Cityinn 2 Hotel soon in the near future.

Best Regards

David Lee
Cityinn 2 Hotel

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375 - 381 of 1,024 reviews

Reviewed 3 May 2014

Cityinn hotel branch II is wonderfull hotel.
The location ( just 5 minutes walk to MRT taipei main station, 10 minutes walk to night market), The room. (modern,minimalist,clean)
The shower room (clean)
The service (the receptionist in the morning and night shift are so nice, there's no phone in the room, but they allow us to use the phone at the main desk for domestic call)

Will definetly back to stay this hotel again.:)
Thanks cityinn hotel branch II.
See you soon.:)

  • Stayed: April 2014, travelled as a couple
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Thank Citra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityinnHotel3, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 4 May 2014

Dear valued guest - Citra H

Warmest greetings from CityInn Hotel - Taipei Station Branch II. Thank you so much for taking the time to write review for us. We are so glad that you were satisfied with our location,service and facilities. We truly hope our honest and warmest customer service could make you feel like staying at home.

Thank you so much again for your feedback and encouragement. Wish you have a nice day and we are looking forward to welcoming you back to CityInn Hotel - Taipei Station Branch II in the near future!


Best Regards,

Leo Chou / Supervisor
CityInn Hotel Taipei Station Branch II

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Reviewed 27 April 2014 via mobile

It's very seldom that I feel compelled to write a review about a hotel. My first trip to Taipei and I stayed in Cityinn II Taipei Main Station.
The location, cleanliness and facilities were great but what really set this hotel apart was the service!
Special mention to Creak and Yen for going the extra mile to prepare a detailed itinerary for my day trip complete with maps, photos and food recommendations!
On my second day there which was my birthday, the staff there surprised me with two slices of cake and a card with hand drawn decoration!
Kudos to the staff there who made this stay memorable and definitely raised the bar of quality service for me. Thanks for the amazing trip Cityinn II!

Stayed: April 2014, travelled as a couple
Thank Tarabee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CatherineChang0408, 主任 Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 28 April 2014

Dear Valued Guest,

Warmest greetings from CityInn Hotel - Taipei Station Branch II. Thank you so much for taking the time to write review for us.

We are so delighted that you were satisfied with our service and facilities .We are glad to hear that you have mentioned Creak and Yen as your memorable staff during your stay. We truly hope you have a wonderful birthday memories.Your positive comment will be passed on to our team. I'm sure this will be a big encouragement to them and make our hotel become better and better !

Thank you so much for your feedback and encouragement. We are looking forward to welcoming you back in the near future!


Best Regards,
Catherine Chang/Supervisor
CityInn Hotel - Taipei Station Branch II

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Reviewed 23 April 2014

Stayed at this hotel for 4 nights. Location is great as it is just a few minutes walk to Taipei Main Station and shopping centres.

We got the family room and it was clean and has plenty of room. The bathroom was also clean and nothing to complain about.

There is a laundry room for you to wash & dry your clothes; and a kitchen for you to get a cup of coffee/hot chocolate/milk tea. They are both self-service and free to use. There is also a microwave in the kitchen.

Across the road, there are 3 bubble tea shops, a McDonalds and a KFC.

The only complaint, if you can really call it that, is that there is only one lift and it is rather small. It can only fit about 6 people.

Other than that, if I was to visit Taipei again, I would be more than happy to stay at this hotel.

  • Stayed: April 2014, travelled with family
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1  Thank pkua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chef6511, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 27 April 2014

Dear valued guest -pkua

Warmest greetings from Cityinn 2 Hotel

Thank you for spending 4 nights and choosing to stay with us at Cityinn 2 Hotel and taking time to write such a valuable review on Tripadvisor. We sincerely appreciate it.

we are so glad to know you like our mini kitchen and laundry service, It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us. The Cityinn 2 Hotel staffs are always very gracious, hoping to do more than what our guests expect us to and give you a very wonderful accommodation experience with us. We hope to deliver the warmth of Taiwan to every guest.

Thank you once again for staying with us. We look forward to welcoming you back to Cityinn 2 Hotel soon in the near future.

Best Regards

David Lee
Cityinn 2 Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Best Hotel Stay Ever.

The hotel staff were warm, friendly and helpful to our needs, going the extra mile to provide detailed itineraries to places we were intending to visit in Taipei, even without us having to request for them. Me and my wife had a wonderful experience. Would like to specially mention Sandy, Anna, Yen and Colin who were the staff during our stay from 17-21 Apr. i'd dare say they are better than staff from some 5-star hotels.

Rooms were clean and all the facilities were there. The squarish design of the room made it look larger than it was. There was shower gel, shampoo, facial foam, comb, razor, toothbrush and toothpaste and slippers. There were complimentary snacks and a kettle as well. Free wifi with strong signal throughout the hotel too.

Btw, for the guys, Anna is quite cute, eye candy. But not as cute as my wife haha!

  • Stayed: April 2014, travelled as a couple
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Thank bizzkit0102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chef6511, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 27 April 2014

Dear valued guest -bizzkit0102

Warmest greetings from Cityinn 2 Hotel

Thank you for choosing to stay with us at Cityinn 2 Hotel and taking time to write such a valuable review on Tripadvisor. We sincerely appreciate it.

It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services for our receptionist Sandy, Anna, Yen and Colin and surroundings means a lot to us. The Cityinn 2 Hotel staffs are always very gracious, hoping to do more than what our guests expect us to and give you a very wonderful accommodation experience with us. We hope to deliver the warmth of Taiwan to every guest.

Thank you once again for staying with us. We look forward to welcoming you back to Cityinn 2 Hotel soon in the near future.

Best Regards

David Lee
Cityinn 2 Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Excellent service, friendly, helpful. Clean & nice hotel with reasonable price. Convenience location . All staffs are so polite & always greet us with warm welcome smile. The hotel provide 24hrs self laundry service.

  • Stayed: April 2014, travelled with family
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Thank Eil927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityinnHotel3, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 24 April 2014

Dear Hohss,


Thank you for choosing CityInn Hotel - Taipei Station Branch II.

Many thanks for taking your precious time to leave such a positive review for us. Thank you for taking your time to share your experience with us. We are so delighted that you were satisfied with our service and location. It's our honest and duty to make our guest's travel conveniently and smoothly .

Thank you so much again for your feedback and encouragement. We are looking forward to welcoming you and your family back to CityInn Hotel - Taipei Station Branch II in the near future.


Best Regards,
Leo Chou/Supervisor
CityInn Hotel - Taipei Station Branch II

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Reviewed 20 April 2014

Highly recommended CityInn Hotel - Taipei Station Branch II. Family trip - booked 2 rooms and rooms condition were excellent (clean, good design, organize and comfortable). Self service laundry and pantry available to all guests. Nearby to Taipei Train Station, Ning Xia night market, Q Square...We had breakfast at "Shi Hai Do Jiang" (四海豆漿) & "Ya Shang Bao" and "San Yun Hao" (三元號) for dinner. Affordable price and yummy food. Definitely will stay with them again on my next trip !

Room Tip: Room with window
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  • Stayed: April 2014, travelled with family
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    • Rooms
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1  Thank Hohss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityinnHotel3, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 20 April 2014

Dear valued guest - Hohss

Warmest greetings from CityInn Hotel - Taipei Station Branch II and taking time to write such a valuable review on TripAdvisor. We are so glad to see that you shared such detailed feedback on Tripadvisor. We are so glad that you were satisfied with our location,service and facilities. We truly hope our honest and warmest customer service could make you feel like staying at home.

Thank you so much again for your feedback and encouragement. Wish you have a nice day and we are looking forward to welcoming you back to CityInn Hotel - Taipei Station Branch II in the near future!


Warm Regards,

Leo Chou / Supervisor
CityInn Hotel Taipei Station Branch II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CityInn Hotel - Taipei Station Branch II

Address: No.81 Chang'an West Road, Datong District, Taipei 103, Taiwan
Region: Taiwan > Taipei
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #3 of 586 Hotels in Taipei
Price Range: £42 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — CityInn Hotel - Taipei Station Branch II 3*
Number of rooms: 50
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