I had stayed previously in that hotel and found it convenient for my business needs : Pretty nice room, and good location at reasonable price. On the negative side, I had noted that service/attitude had nothing to do with other places in Taipei, breakfast was poor (not only because it has a limited "western" food offer, but the overall quality is not good) and as some other reviewers have pointed out there is a mosquitoes issue, sometimes noisy guests...
This time, I had two business visitors with me and suggested we all stay in the same hotel. We were on a very busy schedule and didn't pay much attention to what was going on in the hotel. One first hitch should have hinted at how stubborn and narrow minded the unfriendly (robot type) receptionists could get : Upon check-in, one of the guys was told that he had booked two rooms and they were adamant about having him pay for both...which was wrong (as per their own booking confirmation) and didn't make sense, so he had to get really upset before they stopped the "comedy". But the worst was still to come...I was due to stay a few days more than my partners, and they were checking out at different times. I was at the reception with the last one to leave when they showed him a bill including an international call for a value of over several hundreds USD, and that was supposed to have lasted for over 1.5 hours ! He admitted having made a short call (5/6 minutes) but nothing longer (He is a well traveled businessman used to stay in hotels all over the world, and I have to say he is also a very honest person), the lady acknowledged that anyhow the call could not have lasted that long because she recalled seeing us leaving the hotel in the morning during the time the call was supposed to have taken place...Nevertheless she insisted that the guest had to leave a credit card authorization for the disputed amount and that the matter would be settled with the telecom provider on Monday (we were on a Saturday afternoon), which we refused knowing that meant they would charge him after he left (Why in heaven the telecom company would accept that the mistake came from them ?)...Then things turned really nasty : she called her boss and said we had to wait in the lobby for him to come over...We said that it was pointless and that the guest had to go to the airport, but they didn't care and treated us like criminals, to the point of instructing the taxi that had been booked not to depart...I got very upset and told them that was literally abduction and mob methods...The "manager" never came and just repeated over the phone that was no way out except for leaving a card pre-authorization...which we did after trying to get another taxi and being chased in the street by one hotel staff threatening taxi drivers not to accept the fare ! At one point I asked them to call the police, and an agent came but he didn't speak English and was useless...Unbelievable ! In more than 20 years of intensive travel I had never witnessed such a level of disrespect and rude manners, which was even more shocking considering the overall politeness ruling Taipei's atmosphere. The worst not being the dispute itself (those things happen) but the way it was handled and how aggressive they were. Don't ever stay there, you may not experience similar troubles, but you would be supporting dishonest rude people.
- Official Description (provided by the hotel):
- Beauty Hotels Taipei - Roumei Boutique is located at Sec. 2, Jianguo North Road, near the major commercial and financial districts and MRT Luzhou Line - Songjiang-Nanjing Station. Roumei Boutique’s strategical location enables guests to grasp any business opportunities. And though Roumei Booutique is surrounded by busy areas, you will find Roumei Boutique a peaceful haven offering totally privacy and relaxation to each guests.Roumei Boutique was constructed of earthquake resistance building materials and decorated with Taiwan original art. Comfortable, secure and great taste of architecture and interior design makes Roumei boutique a fashionable hotel. With its own unique style and exquisite service, Roumei Boutique offers personalize service to meet every guest's needs. When it comes to Beauty Hotels Taipei, the Chinese and western breakfast buffet is worthwhile mentioning. There are various and delicious cuisine. The most of all, you can enjoy the wonderful breakfast buffet during your stay for free! Roumei Boutique provides not only gymnasium, business center, conference room, laundry center and valet parking, but complimentary mini bar, wireless internet, LCD television, DVD player, VOD, Jacuzzi and TOTO Bidet toilet in room. Roumei Boutique’s spacious and homely environment makes each guest feel right at home.Welcome to Beauty Hotels Taipei - Roumei Boutique, a best quality and a best value hotel in Taipei. Roumei Boutique will strive hard to be your second only home. ... more less
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- Also Known As:
- Beauty Hotels Taipei - Roumei Boutique Hotel Taipei