Background: Stayed at W Taipei for 6 days 5 nights starting on 2/29/12. Trip was booked one week before arrival. Given the last minute booking, available rooms paid by points was a King Bed in Fabulous Room which cost me 44K points instead of the typical 40K points. Given that I was traveling with my father, I needed the two oversized Twin beds which was unavailable. I emailed W Taipei and called SPG to secure the two bed availability before arrival. W Taipei was extremely courteous and emailed me as soon as my request was able to be fulfilled (due to booking cancellations).
Service: Arrived at hotel around 11:30AM. Since check-in time was 3PM, I planned to just leave my luggage there. Upon stepping foot into the 1st floor (this is NOT the lobby), an attentive W bellhop swung by and asked if I needed assistance. Bellhop was fluent in English and understood my request to leave my luggage. In addition, when I inquire about the weather for the day, he was able to answer them. Returned for check-in at 2PM, went direct to the 10th floor which is where the lobby is located. Unfortunately, I did not see a SPG Gold check-in counter so I went to the regular counter. (Note: I did see the SPG Gold/Platinum counter afterwards, it's typically on the left hand counter right after you exit the elevator. The counter is not always opened though as I do see it staffed only partially during the day) Check-in was fast and the staff was courteous. Near the end of the process, I was offered the choice of English or Chinese newspaper. Noting my slight hesitation (I read the English but my dad would prefer Chinese newspaper), the staff immediately offered to have both delivered. Pretty impressed that she noticed my hesitation and saved me from having to choose. I did have to call down to the Whatever Whenever service line a few times during my stay but all my requests were responded to promptly.
Sleep Quality: Excellent bed! Excellent pillows! Even though this was a twin sized bed, it did NOT feel like a twin sized bed. I almost felt that it was pretty similar to a full size bed. Extremely comfortable to sleep in with lots of space. Also, apparently W Taipei offered pillow selections but I was unaware of that service given that I didn't read all the literature surrounding the hotel. BUT, given that each of the twin bed had 1 hard and 1 soft pillow, it actually worked out well enough for me.
Rooms: I was given a Fabulous Room on the 30th floor (highest floor is the 31st but that houses the Yen Restaurant) facing Zhongxiao East Road. To note the bad things first, I had booked a Fabulous room for the room type and paid the extra points for them versus the typical wonderful room. Part of the reason was because of the Day Bed that's featured on the W Taipei website's Virtual Tour of the room. I was disappointed to note that the Fabulous Room I was given did NOT have a Day Bed. I think the day bed is only available with the King bedrooms versus the Twin bedrooms. W Taipei should consider noting this in their room description as its a little misleading given what is displayed on the virtual tour. The second con, was with regards to the bathroom. Guests have an option to close the bathroom so that its not "open" for view with other guests in the room. But unfortunately, the wood panel closure only closes the bathroom partially (mainly obscures view to the bathtub). But there is a side panel where its housed by wooden bars where half of the shower stall can be seen easily. It can't be closed off and is always visible. I had to use bath towels to try and cover up the panel partially. Aside from these minor issues, the room itself is pretty awesome. The closet had plenty of hangers for coats, sweaters and pants and housed most of the stuff you would typically find. It also housed an in-room safe. While the safe worked well, I did miss having the Sheraton Taipei safes which allowed the use of credit card swipes to open the safe. Although, one thing missing in the closet seems to be umbrellas. I guess the hotel probably prefer guests requesting them as needed. Aside from the closet, the room was extremely spacious and this was definitely noted by multiple guests that I invited over. But, I do think that there should had been at least one additional chair in the room especially given that it's a two bed room. It's odd to have guests sitting on the bed as we chat and catch-up. The work desk was long and spacious. It made it easy to spread out things that I have on the desk.
Location: The location of this hotel is awesome. If you are looking to shop or easily get around this definitely works well. I find travel to be more convenient via MRT instead of taxis for this location given that the MRT entrance is around the corner. In addition, the MRT is the Blue Line which has convenient connections to many of the other available lines. Near the entrance of the MRT, there is also a shuttle you can catch to the 101 building. Or you can simply choose to take a 15 minute walk to get there. Along the way, there are plenty of department stores that you can wander into and shop at.
Cleanliness: W Taipei is extremely new and pretty hip hop. And as such, the public area of the hotel is kept extremely clean. Housing cleaning does a wonderful job with the room. I especially liked the fact that they are pretty accommodating with guest request on when to clean the room. Items are also replenished as soon as depleted (by next house cleaning service). Most Asian hotels will just provide two pairs of slippers in the room for the duration of the stay. But in my stay, we actually depleted about 4 pairs of slippers due to some spills on the slippers. W Taipei's house cleaning staff replaces the slippers after they notice that its missing from the closet.
Wrapup: W Taipei is extremely hip and seems to be going for a "young" image. During my stay there, I noticed only 1-2 Staff member that were visibly of an older age. Some people might feel that this means the hotel is not suitable to handle older (more demanding) guests, given the lesser experience of the staff. But this was really not the case. My dad (over 65+) felt extremely welcomed and find that the staff might be young but they were all extremely attentive to us. He noted that multiple times when he walked toward the elevator, if there was a W staff nearby, the person would greet and help press the elevator button for him. So overall we enjoyed our stay at W Taipei and thank the staff for making it wonderful for us.
- Official Description (provided by the hotel):
- In the Xinyi District, home to W Taipei, there pulses a neon current, creating a sanctuary where serenity meets energy. Here, an endless stream of people, ideas and technology fuses Taipei's rural surroundings with its urban core. From the vibrant markets, theatres and nightclubs to the iconic Taipei 101, everything-even the sky- is electrified. ... more less
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- Also Known As:
- w Taipei Hotel Taipei