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“Awesome stay, Approachable Crew staffs that will give u many solutions to different attractions for first timer.”

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CityInn Hotel Plus - Ximending Branch
Ranked #14 of 571 Hotels in Taipei
1 review
“Awesome stay, Approachable Crew staffs that will give u many solutions to different attractions for first timer.”
Reviewed 22 October 2013

Best of the best service staffs. Keep it up! look out for Joanne & Brian. Interior design is trendy. Room is slightly small than expected but fill with handy utilities ie, torchlight. Location is good... less than 100meters to underpass link to Xin men Train station. Around the hotel there are a few 24hrs convenience stores lest ure hungry at night. Dante coffeehouse for breakfast is a plus. overall 8/10 !

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DamianSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, 1 November 2013
Dear Guest:

Thank you so much for this great review and your precious time. Hopefully you enjoyed your stay with us as much as we do. It is our honor to have you as our guest in CityInn Plus Ximending.

Please come visiting us again while you are in Taipei. There is always a warm welcome for you at here.

Sincerely yours,

Zack Tsai
Hotel Supervisor
CityInn Plus Ximending
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,037 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Toronto
Level Contributor
100 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 20 October 2013

The best thing about this hotel is its location - situated just right in Ximending and all the shopping and restaurants and bars. Also, the staff is friendly and helpful. But outside of that it was a very average stay:

1) My room was tiny and didn't have windows - this despite the rather hefty one-night rate I paid.
2) The outside was very noisy even at 2am - the rooms are really not sound-proof, and you can hear people coming and going outside in the corridors.
3) The inside of the room looks like it's had better days - scruffed up, and the white walls are not so white anymore....

It wasn't horrible, but this would not be my first pick in Taipei.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Werckmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sentosa Island, Singapore
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 October 2013

This boutique hotel is not far from Ximending, a popular street market.
I like this hotel's cleanliness and close proximity to the mrt stations.
The basement washing machines facility is a boost to the stay!

Room Tip: Most of the rooms are without windows though, they are comfortable enough for a good rest after a d...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woshelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShinoChiu, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, 23 October 2013
Dear guest:

Thank you for taking the time to write a review of our hotel. We are delighted to know that you were satisfied of our location and facilities during your stay with us. Your kind comments have been shared with our associates. We look forward to welcoming you back at Cityinn Hotel Plus Ximending Branch very soon.

Sincerely yours,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 October 2013

We have a family trip to Taiwan. We booked different types of room and staying here for 3 nights. I got the family room which come with 2 queen size bed. My room number is 202.
My husband, me and my 2 girls staying in this room. We arrive this hotel late and noticed this hotel have a good locations. It was very close to Ximending MRT station.
We noticed that some parts of the floor was wet on second day and the room was slightly smelly. We told this issue to the front desk on second day. It was told by the front desk that water was leaking from toilet into the floor in the room and they already noticed this. Since we have already checked in so the repair would conduct after we move out. And it was NOT being informed by this hotel to us.
The Manager was being called but he/she is on leave. (We never have a chance to meet him /her, I wonder why she/he never show up) The front desk staff show up again at third day morning. He offer us to move to other level after staying in this room for 2 nights or it was promised to given 40% off on our room due to their fault. We didn't move the room was due to all our family was staying in this level. However, only less than 14% discount was given.when we checked out.
Except this contamination floor and the promised discount was being discount. The locations, the facilities were good. Dryer and washing machines were provided free at basement. Only one elevator in hotel and the elevator only have room for a family with luggage. So better asking for lower level so could climb with ladder.
There was no breakfast provided by this hotel. But you could enjoy the breakfast at a restaurant across the street with special price.

Room Tip: Lower level would be better as the elevator space was small
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunnybatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard F, Manager at CityInn Hotel Plus - Ximending Branch, responded to this review, 20 October 2013
Dear Value Guest:

My name is Howard Fan, the hotel manager of CityInn Hotel Plus - Ximending Branch.
First of all, I want to apologize for the uncomfortable experience you and your family had with us. I believe there is no one wanting this to happen during your stay. Furthermore, I would like to explain some issues for this unfortunate incident.

1. We found out the leaking on the second day while you were out with your family. But since all your belongings are still in the room and unpacked, we could not move them to a different room. Unfortunately we did not have the chance to inform you while you coming back to the hotel. Please kindly understand that the leaking did not happen before your check-in. We will never offer a room with problem to our guest.

2. Since you did not agree with our offer to change to another Family Room, we offered a 40% discount to your room rate for the rest of your nights with us. And as we promised, checking your room 3 times a day while you were out, changing to clean dry towels on your floor if needed. I think there is a little misunderstanding about our discount offer. We offer a 40% discount on our list price of your room type, not from the rate you have paid through our online booking. The rates we offer on our official booking site are already promotion rates with discount.

3. I am very sorry for unable to solve this issue personally at the moment. Please kindly understand I was on leave and not in the facility during that period of time. However, our on-site duty manager did inform me about it immediately. I gave him the full authority to help you from this situation. It is unfortunate that I could not handle the situation for you in person. I am deeply sorry about this.

I believed the best solution for this problem is to change to another room for you. However, this idea was out of option for you. And a miscommunication on discount offer must made you feel very disappointed. Then of course, I think our gesture of apology with a compensation gift was taken lightly. It is rather a shame that we could not have the same understanding with each other which I thought we had. We do not want to see this happen much more than anyone else.

The problem of leaking was fixed right afterwards. Because we took it very seriously, we asked constructor to tear down every inch of flooring and replaced with new ones after putting water proofing material. We do not want this from happening again ever.

It is our responsibility to offer our guests a clean and comfortable experience within our hotel. I am terribly sorry for what happened during your stay. Please kindly accept my sincere apology. With your comments I have learned what can we do to improve. Thank you for giving us the chance to serve you. Although you had an uncomfortable experience this time, but please kindly considering give us another chance to show our improvement in the future. We will be very happy to be at your service once more.

Have a nice day!

Sincerely yours,

Howard Fan
Hotel Manager
CityInn Hotel Plus - Ximending Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 14 October 2013

If you want to stay in XMD area, this is the Hotel for you.

This hotel is super difficult to book. Staff is very friendly. Rooms are cheerful looking if you can overcome the "no window" effort.

But I must warn you...the walls are really thin and I could hear my neighbor in the other room took his bath at exactly 2.41am. I usually sleep well in hotels but this trip - i woke up few times every night.

This hotel is at exit 3 and 4 of Ximen station. We usually use exit 4 because you will pass the 1st shop famous for local Taiwan pastries (go for the bean pastries), then a dessert shop, our favorite bakery and finally a corner noodle shop which we must eat (tabao) every night, no matter how late or full we were.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KLene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 October 2013

Accomodation dates: 25 to 29 Sep' 2013
Purpose: Wedding anniversary

Strengths:
1. Super professional, helpful and friendly reception staff. Always so willing to help and always greets us with a smile.
2. Fantastic amenities. At the lobby, there was mouthwash and sunblock lotion for all guests to use. In the ladies' washroom, there were even pantyliners and sanitary pads available. Sorry if this sounds gross, but I found this a real value-add.
3. Super nice common living room at the basement for all guests to use - there were nice decorations (which I understand changes every few months), plenty of tables and chairs, a cozy sofa and a TV set so you can spend time there if you are too early for check in, or need to kill some time before you depart for the airport. They even provide popcorn, coffee (with hazelnut and caramel syrup), tea and cup noodles. What impressed us further was there we could even do our laundry there, at no cost (washing, drying and ironing with garment steamer).
4. Room with unique design - room was really beautiful though it's a little small. Having no mirror in the room (apart from the toilet) can be slightly inconvenient for ladies who need to do their makeup in the morning. Shower foam was really nice smelling! And apart from the usual stuff, hotel again provide pantyliners in the room, and even facial cleanser. Tidbits was also provided and can be replenished daily - we only realised on the 2nd last day though.
5. Good location - just 5 minutes away from Ximen station. Had a good variety of breakfast options and convenience stores within walking distance as well.
6. Hotel was very attentive. They were aware it was our wedding anniversary and even sent champagne to our room. They took a polaroid shot for us and gave it to us in a nice hand-written card the day we checked out. Really sweet gesture that left us very touched and impressed.

Weaknesses:
1. Lift is a little small. Can only take at most 3 to 4 adults with luggage at any time and the lift can take quite long to come. Only 1 lift in the entire hotel. Not a big deal though as the other strengths of the hotel more than made up for this.

Weaknesses

Room Tip: since all rooms have no windows, you may want to choose a room on the lower levels so you can spend...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sambliss2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShinoChiu, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, 23 October 2013
Dear guest:

Thank you for staying with Cityinn Hotel Plus Ximending Branch and taking time to share your recent staying experience with us. We are pleased to know that you enjoyed your stay with us. It is always delightful to receive compliments from our guests and we have shared your kind words with all the associates. The whole team of Cityinn Hotel Plus Ximending Branch sincerely appreciates your encouragements and feedback so that we may serve our guests better in the future. We look forward to more of your valuable comments and visits in the near future.

Sincerely yours,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2013

I stayed from 7/10/13 till 12/10/13, together with my parents in a triple room. Room could be a little bigger but it was still alright for the 3 of us.

Location was fantastic, just take exit 3 from Ximen station and cross the road to the entrance of the hotel. Just across the road from Ximending and the hotel has maps prepared for holiday makers on the attractions (note: eateries!) nearby and we totally do not have to worry about our meals at all.

Special thanks to Danny, who was very helpful with all the suggestions on how to get to places and finding out information. He was very courteous and always greeting us with a smile when we went back after a long day. He made an extra effort to confirm that he was returning the correct room key to us by addressing us by Ms Tan, etc.

Cons: Room was not as clean as I was expecting it. Mirror was full of dust throughout my stay, seems like the lady forgotten to clean it. Towels were replaced but the dirty ones were not cleared, so some days, we will have 2 dirty towels hanging off the wall while 3 new and clean ones were placed on the towel rack.

Problem faced: There was a power supply issue on the 2nd night of the stay, whereby there will be no air conditioning facility in the building and we had no windows in our room. We were given a small rebate (140NTD) on our bill but it was very negligible. We had to buy batteries-operated mini fans to get through the night. The situation could have been better managed by providing the rooms with fans?

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veronica_Tan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about CityInn Hotel Plus - Ximending Branch

Property: CityInn Hotel Plus - Ximending Branch
Address: No.63 Baoqing Road, Zhongzheng District, Taipei, Taiwan
Region: Taiwan > Taipei
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
#5 Romantic Hotel in Taipei
#7 Family Hotel in Taipei
#29 Best Value Hotel in Taipei
#60 Business Hotel in Taipei
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — CityInn Hotel Plus - Ximending Branch 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
In pursuit of a high quality design standard, Cityinn Hotel Plus invited internationally renowned design studio “Architecture Interior” to execute its interior and exterior design. The artistic installations in the hotel’s public areas and guest rooms were jointly developed by street wear brand “Pizza Cut Five” and “Love Tomorrow Today” to reflect a chic lifestyle and environmental consciousness.Cityinn Hotel Plus offers you a better service standard in every possible way, whether for well-known tourist attractions or restaurants, we are perfectly familiar with your necessary information in hand, we can recommend you anything in your demand. We provide all area free wireless internet service, as well as fax, printing, booking restaurants, advance laundry service or travel information, the hotel staff will happy to serve you in every possible way and make you feel home again. ... more   less 
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Also Known As:
City Inn Plus Hotel Taipei

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