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“Exceptional service, great location and good value for money!”

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CityInn Hotel Plus - Ximending Branch
Ranked #12 of 574 Hotels in Taipei
Singapore, Singapore
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Exceptional service, great location and good value for money!”
Reviewed 26 May 2014

My wife and I stayed at CityInn XMD for 4 nights in May for our Taipei vacation. Location of the hotel is easily accessible, just 2 mins walk from XMD MRT Exit 3. We had arrived into Taipei late at night from Tokyo, took the Citi airport limo bus into the main Taipei Station, before getting a cab (approx. 100 TWD & 8-10 mins) to CityInn XMD.
The Front Desk staff of the hotel were very friendly and always eager to please or to help out with any requests. They even helped us make reservations to the popular restaurants in Taipei. Special mention to Kelvin & Kelly who were always ready to go the extra mile to make us feel at home. I casually mentioned to Kelly one morning that our bed pillows were slightly soft and requested for 2 extra ones. That very night upon our return, we found 4 new firm pillows (i.e. our preference) in our room and we slept very well thereafter. It was raining heavily during the time we were there and the hotels had plenty of umbrellas on standby to pass out to guests for their use.
We had reserved the Deluxe room 3 months in advance of travel dates (earliest possible) at good value. The Deluxe room was big by international standards and came with a large bathroom. If you can reserve the Deluxe room, it well worth the higher price for the larger room. Reserve early as this hotel fills up quickly with travelers. It was full occupancy every day we were there.
This hotel, while small, had everything a traveler could want. Free strong wifi on every floor, PC terminals in lobby & basement lounge, kitchen area in the basement and a free laundry room with 3 washers & dryers. The hotel also provided washing powder and a steam iron for guest to use. Great for us after a week in Tokyo. There were also free snacks and mineral water in-room which were replenished every day and free coffee & tea in the basement lounge area.
Have too many good things to say about CityInn XMD and we will return to stay next time we visit Taipei.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rueben27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShinoChiu, Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, 29 May 2014
Dear Mr. Rueben27:

Thank you for staying at Cityinn Hotel Plus - Ximending Branch and taking your precious time to share your comments with us. I am pleased to know that you and your wife were satisfied our service and location of our Hotel. It is always delightful to receive compliments from our guests and I have shared your kind words with Kelvin and Kelly.
The entire team and I sincerely appreciate your encouragements and feedback so that we may serve our guests better in the future. We look forward to welcoming you back at Cityinn Hotel Plus - Ximending Branch very soon.

Best regards,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,079 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
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English first
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 May 2014

Thank you for your good hospitality and thank you for arranging the surprise for my friend's birthday. It was our highlight of our trip. We did not regret staying 3 nights at Cityinn Ximending :)
We would like to stay here again if we visit Taipei again as the location of the hotel is strategic and near to Ximen station.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cookie810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard F, 經理 at CityInn Hotel Plus - Ximending Branch, responded to this review, 28 May 2014
Dear Mr./Mrs. Cookie810:

First of all, I would like to thank you for writing a review on us. I am also very delightful to know that you and your friend enjoying a memorable stay in our hotel.

We do like to give a little surprise to our guest on some special occasions. Seeing your smile always make our day. We also like to offer a homey atmosphere to everyone who staying with us. With your kind comments, our team will try harder to provide a better service to create a memorable stay for our guests.

Once again, thank you for your generous review. We look forward to seeing you in our hotel next time.

Sincerely yours,

Howard Fan
Hotel Manager
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Singapore
Level 6 Contributor
208 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 23 May 2014

My girlfriend and I stayed 5 nights here and we are very satisfied with the excellent service provided by the hotel staff esp the counter service staff. they are all so friendly, polite and they always serve us with a smile! :)

very good location. right outside the ximen mrt station exit 3.

the room is kinda small but cozy. a bit dusty but still fine with me.

overall, we are very satisfied and happy with this hotel.

will stay here again when i visit Taipei in future.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank aaong86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharonlee0811, Deputy Manager at CityInn Hotel Plus - Ximending Branch, responded to this review, 26 May 2014
Dear Mr.aaong86,

Warmest greetings from Citynn Hotel Plus - Ximending Branch and thank you for your kind patronage.

I am pleased to know that you were satisfied our service and location of our Hotel. It is delightful to receive compliments from our guests. The entire team sincerely appreciate your feedback so that we may serve our guests better in the future.

We look forward to welcoming you back at Cityinn Hotel Plus - Ximending Branch very soon.

Sincerely yours,
Sharon Lee
Deputy Manager
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 May 2014

its location is only 3 mins walk from the XMD metro, convenient but at the same time but is quieter compare to the other side of XMD.
The staffs are very friendly, helpful and cheerful.
The rooms are a bit small, but given its location, its still consider fine.

Room Tip: The normal rooms are a bit more ( mostly no windows, thus you might consider to pay a bit more for b...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zingwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharonlee0811, Deputy Manager at CityInn Hotel Plus - Ximending Branch, responded to this review, 24 May 2014
Dear Mr. Zingwalker,

Warmest greetings from Citynn Hotel Plus - Ximending Branch and thank you for your kind patronage.

We are glad to know that you were enjoyed your stay with us and satisfied with the location and service. Our staffs are all happy to hear your comments on them.

We look forward to welcoming you back at Cityinn Hotel Plus - Ximending Branch very soon.

Sincerely yours,

Sharon Lee
Deputy Manager
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
89 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 May 2014

I stayed 6 nights at Cityinn XMD and I am most glad that I made the right choice. The hotel felt more like my home in Taipei. The team there made the most difference. They are friendly, helpful, and paid attention to details. The ladies in the team; Rae, Joanne, Iris, Kelly, all gone the extra mile to make us feel at home. The mother's day gift and card for my wife is really a sweet surprise. I received a thank you email the night after I checked-out and it is sent by the receptionist on duty. Again, something personal compared to the automated mail sent by 5 star hotel chains.

I stayed in the elegant room and it is fine for 2 adults and a toddler with one large and one medium suitcase. Room is not big but very functional and well laid out. Cleanliness is there. The function room at the basement is most useful for taking in food from nearby restaurants to eat comfortably. The complimentary coffee and tea really adds a lot of convenience for travellers. Free WiFi is available throughout the hotel and the signal strength is good.

The hotel is conveniently located with the Ximen metro station exit within 2 minutes walk. The Ximending shopping area is just across the road.

This will definitely be my first choice when I next visit Taipei.

Room Tip: Send them an email to ask if you are not sure what is in each room type. You will get an answer with...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RightAngle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShinoChiu, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, 24 May 2014
Dear Mr. RightAngle:

Thank you for staying at Cityinn Hotel Plus - Ximending Branch and taking your precious time to share your comments with us. I am pleased to know that you were satisfied our service and facilities of our Hotel and we are excited to know your wife like our gift from the mother's day celebration. It is always delightful to receive compliments from our guests and I have shared your kind words with Rae, Joanne, Iris, Kelly and all my partners in our team.
The entire team and I sincerely appreciate your encouragements and feedback so that we may serve our guests better in the future. We look forward to welcoming you back at Cityinn Hotel Plus - Ximending Branch very soon.

Best regards,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 May 2014

The hotel is in a great location , it near to Ximending mrt exit 3 and opposite Far Eastern Shopping Mall and there a Family Mart beside it. The hotel also provides with chips/nancho and tea bags and necessities such as toothbrush, shavers, cotton, cotton bud, hairdryer , facial remover ,cleanser and body lotion, of course there provided body cleanser , shampoo and towel too. WIFI connection is free and fast .

The hotel staff is friendly and helpful . we ask if there have a carton box as we buy some snack from family mart need to pack back , and they able find us a carton box and pass us tape and scissor for our packing .

Will return to stay here for future visits to Taipei.

Cons: not all room have window , i think the standard room is without window , maybe some may not used to it .

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stargal82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShinoChiu, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, 24 May 2014
Dear Ms. Stargal82:

Thank you for taking time to share your experience with us on Tripadvisor. We are glad to know your were satisfied with our location, amenities and service. I am sorry for any inconvenience caused by the windowless room, however, we do have other room types equip with window and bathtub.

Once again, thank you for staying at Cityinn Hotel Plus - Ximending Branch. We look forward to seeing you soon!

Best regards,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 1 Contributor
1 review
Reviewed 19 May 2014

Good location, walk out from Ximen MRT exit 3 to hotel not more than 30 sec.
Hotel staff are all very friendly & helpful. Everything very perfect except sound proofing not really good, able hear other people talking at the corridor or open/close the door.
Strong WiFi in the whole building.
Cozy room.

We're very enjoy to stay here for 3 nights. :)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daphrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShinoChiu, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, 19 May 2014
Dear Mr./Ms. Daphrine:

Thank you for choosing Cityinn Hotel Plus - Ximending Branch and taking the precious time to share your comments with us on Tripadvisor.

I am glad to receive the compliments about our staffs and room design, also, the feedback about the soundproof issue is much appreciated. We will take your suggestion seriously as our next improvement project.

Once again, thank you for staying at Cityinn Hotel Plus - Ximending Branch. We look forward to welcoming you in the near future.

Best regards,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CityInn Hotel Plus - Ximending Branch

Property: CityInn Hotel Plus - Ximending Branch
Address: No.63 Baoqing Road, Zhongzheng District, Taipei, Taiwan
Region: Taiwan > Taipei
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
#5 Romantic Hotel in Taipei
#7 Family Hotel in Taipei
#32 Best Value Hotel in Taipei
#60 Business Hotel in Taipei
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — CityInn Hotel Plus - Ximending Branch 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
In pursuit of a high quality design standard, Cityinn Hotel Plus invited internationally renowned design studio “Architecture Interior” to execute its interior and exterior design. The artistic installations in the hotel’s public areas and guest rooms were jointly developed by street wear brand “Pizza Cut Five” and “Love Tomorrow Today” to reflect a chic lifestyle and environmental consciousness.Cityinn Hotel Plus offers you a better service standard in every possible way, whether for well-known tourist attractions or restaurants, we are perfectly familiar with your necessary information in hand, we can recommend you anything in your demand. We provide all area free wireless internet service, as well as fax, printing, booking restaurants, advance laundry service or travel information, the hotel staff will happy to serve you in every possible way and make you feel home again. ... more   less 
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Also Known As:
City Inn Plus Hotel Taipei

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