Great location, great facilities, spacious rooms, comprehensive choice for dining.
However, the first afternoon after we checked in, there is deafening sound comes from the sound system, and it lasted for more than 10 mins, we were travelling with my 2 year old girl, it's very annoying, as we planned to get her nap and then go out for dinner.
We called Duty manager and of course it took a long time, as the whole floor is affected by this sound system failure...at last someone picked up and promised to help, nothing happens 10 mins later and I had to call again shouting to them as it's ridiculous to happen in a 5 star hotel like Regent.
Finally it stopped with no one entering the room, guess they controlled it somewhere centralised, but it is a very bad first impression indeed. 1 hour later, someone rang the door bell and apologised, but nothing they can make it up, and no follow up such as cookies, chocolates, nothing...
The same night I joined the university pals for drinks at their lounge, they started already, and when I sat down, the girl handed me with a meal menu at the hour of 2200, I was shocked and said, I already said I need to have a drink....she then left and got me a drink menu, and she did not seem to understand she is doing something very strange and stupid to a hotel guest. Service training needs to be stepped up certainly...
When I checked in and tried to log on to the free wifi which is included at the room rate, I asked a bell boy, who delivered our luggages, which package should I choose? He said it is the same so I clicked the Premium one.
When I checked out, they charged me 3 day premium wifi service, so I explained to them, the staff said it's the same...so they are kind enough and waive the charge. Again, more training is needed for the staff.
overall, the experience is nice, spacious room, very clean and tidy, polite staff, just some minor hiccups in between.
- Official Description (provided by the hotel):
- Regent Taipei has 538 of the most spacious and attractively designed rooms in Taiwan. Standard amenities include the pressure relieving Wellspring Bed, a pillow menu, feather duvet, large marbled bathroom with deep soaking tub and separate shower, 24-hour room service, complimentary wireless Internet, satellite TV, stereo, in-room safe, and mini-bar. On the top floors of Regent Taipei is TAI PAN Residence & Club, an all-butler hotel that coalesces the traditional Oriental milieu with contemporary comfort, where one can Experience Modern Chinese Lifestyle. Also found in the hotel are the Wellspring Spa urban resort, the state-of-the-art Health Club & Sauna, complete meeting and banqueting facilities, a rooftop pool, the Regent Galleria that provides a world-class shopping venue to cater to the needs of global luxury travelers, and eight world-class restaurants that offer traditional and innovative cuisines. ... more less
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- Also Known As:
- Regent Taipei Hotel Taipei
- Taipei Regent