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Sheraton Grand Taipei Hotel
Ranked #66 of 585 Hotels in Taipei
Certificate of Excellence
Reviewed 10 November 2013

This was the first and last time I plan to stay here. The room had 2 twin beds and I asked for a king. The room was smaller than I am use to in Taipei. The executive area was inconvient and when I asked if I could eat in the regular restaurant instead of the lounge I was told for a fee...the fee turned out to be the same as regular price..so not really a fee. There are better hotels in Taipei. and would recommend them over this hotel.

  • Stayed: November 2013, travelled on business
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Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 11 November 2013

Dear Gregory M,

Thank you for taking time to share your feedback with us. We are sorry to hear about the troubles that you encountered during your stay. If you could direct email us with the details of your stay, such as period of stay, room number, we will investigate and follow up with you via email. Our email address is sheraton@sheratongrandetaipei.com.tw.

Normally, depending on the type of package you book, different benefits are offered. Guests staying on Executive floors are recommended to dine at the Sheraton Club Lounge. If you would like to have breakfast at the ground floor buffet restaurant, there are a couple of Special Offers available on our website. Please feel free to take a look when you plan your next trip to Taipei.


Warm regards,
Hotel Management

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462 - 468 of 1,424 reviews

Reviewed 8 November 2013

Fall trip to Taipei, busy hotel with great location close to the trains. Excellent buffet restaurant for when you have had enough street food. Updated rooms but very firm beds. Had a room high up and had a had a great view of the city.

  • Stayed: October 2013, travelled on business
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Thank MissKatieDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 10 November 2013

Dear MissKatieDi,

Thank you for your kind comments. We are pleased that you had a pleasant stay here. We look forward to seeing you again in the future!!


Warm regards,
Hotel Management

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Reviewed 3 November 2013

This is a high end hotel. Service is excellent, with great Asian courteousy. They will do eveything they can to make your stay the best.

Hotel is about 15 story high and is located in the middle of town, with the MRT (subway) not even 2 minutes distance.

Food is amazing both for breakfast or lunch. They have buffet, and offer all kind of hot food, sushi, bread and croissants...

Price is on the high side, but I was on business trip.

Room Tip: If you are a Starwoord Preferred Guest, request a high floor room.
See more room tips
  • Stayed: November 2013, travelled on business
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Thank Stephan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 4 November 2013

Dear Stephan G,

Thank you for sharing your experience with us. We are pleased to hear that you find our rooms and breakfast satisfactory. If you are a member of the SPG family, please note that SPG points can also be accumulated if you dine at any of our restaurants!

We look forward to your return!


Warm regards,
Hotel Management

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Reviewed 2 November 2013

Sheraton Grande in Taipei , is not a new hotel any more and in the lobby looks out of modern look , but the rooms are nice , the beds are in high standard as in all Sheraton hotels . the bath is a bit small but has some nice elements like bidet in the toilet and the seat is worm all the time .
The hotel is in the center and there are taxies all the time .
the breakfast is rich and very nice

  • Stayed: October 2013, travelled on business
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Thank Oscar F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 3 November 2013

Dear Oscar F,

Thank you for taking the time to review our hotel. We do recognize that some of our designs are dated and to provide guests an upscale, modern look, the hotel is currently in the planning process of a major reconstruction in the coming future.

As you have noticed, bidet toilet is one of the latest additions in 2013. It is available in every guest room. We have also upgraded our internet facilities to provide free, high-speed internet connectivity for every guest staying here at Sheraton Grande Taipei.

We appreciate you sharing your experience with us and we look forward to seeing you again in the future!


Warm regards,
Hotel Management

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Reviewed 2 November 2013

Stayed here on business for 3 nights.

Great location, near the train station and short cab rides to almost any point a traveller would want to go.

Rooms are good, the carpet was a little dated in my room and I found the bed a bit hard but, that is Asia.

Health club was well equipped with modern well kept equipment.

Staff in this hotel are excellent, courteous friendly and always eager to help.

I would recommend this hotel to anyone looking for a good value and good quality.

Hotels in Taipei are a mixed bag but, this one is a good one!

  • Stayed: November 2013, travelled on business
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Thank BD700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 3 November 2013

Dear BD700,

Thank you for your kind comments and for recommending our hotel. We are always delighted to hear that guests had a pleasant stay, and we are also eager to learn what we can improve to make your stay more enjoyable. We will certainly inform our management team about the carpets for future improvement!

Thank you again and please feel free to browse our company website for special room packages when you plan your next trip to Taipei!


Warm regards,
Hotel Management

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Reviewed 18 October 2013

Thank you once again for wonderful stay and hospitality. From the airport, the arrival service with limo to hotel to check in to room was perfect. Thanks to the butler service which helped reserve a table at a good restaurant in the city. Just perfect every time without fail!

  • Stayed: October 2013, travelled on business
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1  Thank P O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 21 October 2013

Dear P O,

We'd also like to thank you for your continuous support and the opportunity to be of service to you once again! It is such a wonderful thing to hear that you've enjoyed your stay here! Please do not hesitate to contact us if there's anything else we can do for you when you stay with us again in the future!

We look forward to your return!


Warm regards,
Hotel Management

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Reviewed 8 October 2013

Stayed 3 nights on business and had a good deal of time to spend in my room. Although not huge, the room was very nicely and intelligently furnished with an excellent work desk, lighting and comfortable chair. The bed was very comfortable and the air conditioning very responsive to your preference.
Food was quite good, including the high quality breakfast and coffees in the Executive lounge. However, if you're not paying for the executive upgrade, the buffets for breakfast and lunch in the main restaurant looked AMAZING!
Service was polite and helpful. Laundry costs here are a major bargain to take advantage of.
I had trouble getting a message light taken off my phone. Other than that trivial point, all in all a great choice I can enthusiastically recommend. I'd choose to stay here aagain.

  • Stayed: October 2013, travelled on business
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Thank thetraveldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 14 October 2013

Dear thetraveldoc,

Thank you for writing such wonderful comments about Sheraton Grande Taipei Hotel. Every single day, our associates think of what else we can do to enhance our services here and let our guests have an unforgettable experience when they travel to Taipei. It is such a delight to hear that you enjoyed your stay here and it is a great encouragement to all of us working at the hotel!

If you would like to try out our buffet breakfast on the ground floor, please feel free to book one of the special room packages from our brand website. We welcome you to try out our famous pastries next time you stay with us!

Regarding the message light you mentioned, could you email us at sheratongrande.taipei@sheraton.com with your room number and we will have it fixed as soon as possible! Thanks again for your support and we look forward to seeing you again!


Warm regards,
Hotel Management

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Additional Information about Sheraton Grand Taipei Hotel

Address: No.12, Section 1, Zhongxiao East Road, Taipei 100, Taiwan
Region: Taiwan > Taipei
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Taipei
#20 Business Hotel in Taipei
#29 Luxury Hotel in Taipei
#39 Family Hotel in Taipei
Price Range: £131 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Taipei Hotel 4.5*
Number of rooms: 688
Official Description (provided by the hotel):
The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more   less 
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Also Known As:
Sheraton Taipei
Taipei Sheraton

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