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“Good location, quality and service”

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Sheraton Grand Taipei Hotel
Ranked #66 of 582 Hotels in Taipei
Certificate of Excellence
Reviewed 1 July 2014

Very well located in the center of Taipei, short taxi ride to most business venues, this is ideal for business travels. The Exhibition center is only 15 minutes away by cab.
The hotel does need to upgrade the floor carpets and some parts look dated.

  • Stayed: September 2013, travelled on business
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Thank ANOldFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, 前廳部經理 at Sheraton Grand Taipei Hotel, responded to this reviewResponded 4 July 2014

Dear Clare M ,

Warm greetings from Sheraton Grande Taipei Hotel.

We appreciate that most of the comments are positive and this is very important for us to move on. However, we do know our facialities are old since we are 30 years old in terms of the buliding. Our management team is planing a renovation in the year of 2017 and hope will bring you a brand new image.

Once again, we thank you for choosing our hotel where you belong.

Have a good day.

Best regards,

Front Office Manager

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Reviewed 19 June 2014

Stayed at executive room so some of the information might not be the same if you have another room type.

My review:
- staff very friendly (really I thought people were exceptionally friendly)
- very good location, 100 m from train and metro station
- breakfast is great: lots of choice (hot/cold), excellent service
- Rooms are great, very clean, service is excellent (shampoo/body wash etc. provided)
- The beds are just great, so big and so soft! I loved it.

I did not have dinner in the hotel.

  • Stayed: June 2014, travelled on business
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Thank Maya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 23 June 2014

Dear Maya5252,
Warm greetings and thank you for choosing Sheraton Grand Taipei Hotel as your recent staying in Taipei. We also thank you for spending time to share your comments.
We are trying to focused on providing the highest level of service to our guests and I am so glad to see the results are readily receiving recognition. I truly hope that we will be able to welcome you back once again.

Warm Regards,
Front Office Manager

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Reviewed 18 June 2014

We spent a weekend at this hotel recently, and everything was very good - good service, nice room, comfortable bed, good shower and a good breakfast buffet with loads of choice. It was easy to get around Taipei from the hotel as taxis are not very expensive, and you can also walk to Main Station to take the MRT if you prefer.

Stayed: June 2014, travelled as a couple
Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 23 June 2014

Dear Clare M,
Thank you for spending time to give us a wonderful comments. We are truly delighted that you had a wonderful stay with us and enjoyed the facilities within the hotel. If you have any chance to visit Taipei, please do stay with us again; we are looking forward to see you in the future.

Warm Regards,
Front Office Manager

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Reviewed 16 June 2014

I had significant difficulties choosing between the Sheraton and Shangri-La before arriving in Taipei, as both properties were similarly priced. Of course, it would be a no brainer to go with Shangri-La, but I ended up choosing Sheraton due to it being closer to city center and the MRT (Subway) station. In fact, the MRT station is a less than one minute walk from the hotel.

Surprisingly, I expected a rather old property due to online photos, but it seems like they’ve recently renovated and made this hotel quite luxurious. Check-in hotel staff actually spoke non-accented fluent English, and I was presented with a hand-written card from the hotel manager welcoming my stay.

A room upgrade would have been nice as part of the SPG program, but not necessary, the deluxe room itself is quite spacious, washroom contained both bathtub and dedicated shower.
After a quick glance of the room, I actually received a phone call from the front desk asking me if I had any problems with the room. Superb.

Highly recommended.

  • Stayed: June 2014, travelled solo
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Thank sudosandwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 16 June 2014

Dear sudosandwich ,

Thank you for choosing Sheraton Grande Taipei Hotel as your local resident away from home. We appreciate that most of the valuable comments from you are positive and your satisfaction is the energy for us to drive our service to excellent.

We look forward to your return in the near future!

Warm Regards,
Front Office Manager

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Reviewed 10 June 2014

Stayed for 2 nights for a weekend. The hotel is nicely located - right next to the Taipei Metro. Got upgraded to the corner room and it is bigger than the normal rooms. Althought the hotels had been opened for sometime, the room is still in good condition. Receptionist were friendly and always wear a smile on their face.

  • Stayed: April 2014, travelled solo
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Thank LoBing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 16 June 2014

Dear LoBing,

Thank you for writing a review about your stay with us. We are delighted to hear that you find our rooms, services and location satisfactory! Please feel free to check out our official website for the latest room offers when you plan your next trip to Taipei.

We hope to see you again!

Warm regards,
Hotel Management

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Reviewed 4 June 2014

I like this hotel because the rooms are clean, the service is great and the food is good. The main restaurant breakfast buffet is overwhelming. The Japanese restaurant Momoyama is ok as it is too pricey and the selection of fish above average for Taipei, but I eat there often...

The location is very convenient as you can walk 10 minutes to Taiwan's main train station and catch the High Speed Rail to almost anywhere in the country (it is a small country)!

It is always crowded and bustling with tourists and businessmen but never seems chaotic or overcrowded. I give credit to the management team.

Rooms are what you would expect of a Westin, Grand Hyatt or in Asia, a Sheraton. In fact this Sheraton is much nicer than the Westin Taipei.

I compare this against 7 other hotels I have stayed at here and recommend highly. I have stayed here dozens of times but thought I should finally give comment to the good.

  • Stayed: May 2014, travelled on business
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Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 16 June 2014

Dear Jack F,

Thank you for sharing your comments with us and giving us such a positive review. We strive to provide the best food and services to all of our guests here, whether they are here for leisure or business. It is our mission to make their stay effortless and comfortable! Should there be any other areas where we can improve on, please do not hesitate to point it out so we can make changes in the future!

We look forward to your return in the near future!

Warm regards,
Hotel Management

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Reviewed 29 May 2014 via mobile

This is a nice hotel, and looks like it is used by many big groups of Chinese tourists. I witnessed the arrival and departure of at least three bus loads of different groups in the 2 days I stayed. Very friendly and professional service. Nice and clean. Not a lot of space in the room, and hit my leg pretty hard on the chair twice getting out of bed. Breakfast buffet was ok.

  • Stayed: May 2014
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Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this reviewResponded 3 June 2014

Dear Diana B,

Greetings from Sheraton Grande Taipei Hotel. Thank you so much for staying with us while you were away from home.

We truly appreciate that most of the comments from you are positive. We will continue drive our services to excellent to minimize our hardware disadvantages.

If you have any chance to visit us again, please look up for the latest promotion on the web page. Wish you have a wonderful day.

Warm regards,
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Taipei Hotel

Address: No.12, Section 1, Zhongxiao East Road, Taipei 100, Taiwan
Region: Taiwan > Taipei
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Taipei
#20 Business Hotel in Taipei
#26 Family Hotel in Taipei
#28 Luxury Hotel in Taipei
Price Range: £130 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Taipei Hotel 4.5*
Number of rooms: 688
Official Description (provided by the hotel):
The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more   less 
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Also Known As:
Sheraton Taipei
Taipei Sheraton

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