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“A bit old, location is ok”

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Sheraton Grand Taipei Hotel
Ranked #63 of 570 Hotels in Taipei
Certificate of Excellence
Singapore
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“A bit old, location is ok”
Reviewed 27 July 2014

Stayed 2 nights recently. Was told by colleague this is opposite the Taipei railway station, but not really.. it is around 7-10mins walk away. In a hot summer period, it is kinda hot to walk there. The room seems quite old, no shower room, you shower in the bath tub.... huge bed, spacious room, just feel the hotel rooms need an upgrade.

I had problems with the room card too.. when up after i check-in and both cards were not walking, i walked to the lift lobby to call the reception and was told the bellboy will bring new cards up. Again, the cards he brought up was NOT working and he was going downstairs to replace the cards when i asked for him to open the room with his access card for me to go into the room first instead of waiting outside with my luggage again. So finally the next time, another one of them came up with the working cards.

I was also woken up on Saturday morning by the clean up lady who ring the bell and almost came into the room when i walk towards the door to tell her I am still sleeping and going to check out.. never had such experience in other hotels before! And that was around 10am.

Room Tip: I was on the 12 floor, spg members floor.. nothing special and view wasn't any spectacular as th...
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Toffee12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, 前廳部經理 at Sheraton Grand Taipei Hotel, responded to this review, 30 July 2014
Dear Toffee12,

Warm greetings from Sheraton Grande Taipei Hotel.

We would like to thank you for taking the time out of your busy schedule to write the comments regarding our hotel. We apologize for creating the inconvenience to you because of the key card issue. Our key system supplier has started to check the room's door lock one by one. We believe that the key issue will be reduced very soon.

In addition, our housekeeping manager has been informed the situation that you mentioned in the comment. Training will definitely be done to avoid the same situation happened.

Once again, we thank you and appreciate your valuable feedback. We look forward to serving you again in the near future.

Have a great day.

Best regards,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,316 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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Heilbronn
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 July 2014

This hotel is just great. The staff is friendly wherever you go and whatever you do. The rooms are nice and well equipped, and even the Wifi works with an acceptable speed. Breakfast is great with good choice of just about everything, sufficient space in the seating area, and again very attentive staff. I always feel welcome here and will certainly come back many times.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klaus594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, 前廳部經理 at Sheraton Grand Taipei Hotel, responded to this review, 30 July 2014
Dear Klaus594,

A warm greetings from Taipei.

We are so appreciate your positive comments and those are the reason for us to drive our service even better.

Please look up the latest promotion on our web site if you have any chance to stay with us again. Looking forward to seeing you in Taipei.

Have a great day.

Best regards,
Front Office Manager
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London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 July 2014

Check-in staff friendly and professional although all the different prices and cost of extras is a little baffling.

Room is very small though, the bathroom is of good size and has a great shower. Coffee and tea station are fine.

Breakfasts on ‘club floor’ is fine but if you want a bigger selection go to the main restaurant. Afternoon tea on club floor is just coffee and a few biscuits – nothing to write home about. Happy Hour food only lasts to 8pm although drinks go on for a little longer. Reception staff on club floor know your name after you first day which is nice.

Nice gym and sauna/steam room which is free and rooftop swimming pool as well.
Good business hotel but also good for the leisure traveller as you can walk downtown within 10 minutes. Also handy for the High Speed Rail (HSR) station to Hsinchu and rest of the island

  • Stayed April 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank FitzroviaHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this review, 24 July 2014
Dear FitzroviaHome,

We sincerely appreciate you taking the time and effort to provide us with your feedback.

We will try to provide higher level service and facilities to our value guest. Therefore, please do coming back to Sheraton Grande Taipei Hotel next time, we are look forward to seeing to again!!

Warm Regards,
Front Office Manager
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Bangkok, Thailand
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2014

We have stayed in this hotel for a holiday in Taipei. Since it was the first time visit with a kid, we decided to be safe and chose Sheraton for its name and its location. The overall experiences turned out to be quite satisfying: a large piece of property easy to find and known to all. We liked the location most, then the roof top swimming pool, which was mostly empty during the daytime because of the hot weather, and last but not least the food in the lounge. At the time of check in, the receptionist downstairs was probably overworked or confused and she told me that we couldn't use the lounge. I was surprised and checked with her again and somehow she realized we booked the executive floor and she forgot within my check-in package there was a detailed list of entitled benefits. Of course she quickly corrected herself and I had nothing to complain, just wondering if there were a next time, maybe I'd go upstairs to the 17th floor to check in there directly.

The room was smaller than expected in such a spacious hotel, but sufficient for our purpose. I liked the way they had separate bath and shower. The only thing I didn't like was the cockroach I found one night in the bathroom. Although my bug-phobia attacked me at that moment, I still managed to get rid of the cockroach for the sake of a kid in the room.

Service in the lounge was excellent, friendly and efficient staff. It was definitely the Sheraton standard. I didn't have experiences in other Taipei hotels, but I did feel then Sheraton was very popular and the lobby was mostly quite full and hectic.

  • Stayed July 2014, travelled with family
    • Service
Helpful?
1 Thank WinnieTells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this review, 24 July 2014
Dear WinnieTells,

Greetings from Sheraton Grande Taipei Hotel. We would like to take this opportunity to thank you for staying with us while you were away from home.

We appreciate that most of your feedback are positive and they are the engergy for us to drive our service to ecxellent. However, we will focus on the training of the receptionist to do the SOP right; we should be more careful while we confirming the package details with the guest. In addition, we are embarrassd to learn the cockroach issue; housekeeping has been well informed and the room disinfection will ensure to be made.

Thank you very much for your positive comments as well as the things that we can improve. We wish to have another chance to serve you again in the near future.

Have a pleasant day.

Best regards,
Front Office Manager
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Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 July 2014

Stayed here for the last night of our trip. Front desk service was high standard. Room was clean and well appointed. The breakfast buffet had great variety. The rooftop pool was quite tired and not as glamorous looking as in the photo - but non the less, it was nice for a dip.
Hotel is in a good central location.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Owen_BK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this review, 14 July 2014
Owen_BK,

Greetings from Sheraton Grande Taipei Hotel.

We would like to thank you for your support and appreciate that most of your feedback about the hotel are positive.

We sincerely wish can see you again in the near future. Have a pleasant day.

Best regards,
Front Office Manager
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SiliconValley
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 July 2014

I have stayed at this hotel several times and here are my thoughts.
- The location is fantastic. it is two blocks (though long blocks) from the Taipei Main Station. The Shandoshi station on the Blue Line of Taipei Metro and several bus stops are next to the hotel. Basically, you will have easy access to all of Taipei and the entire Taiwan.
- Rooms are clean though the furniture is of the older style.
- The bed was very comfortable.
- There is a wide assortment of room and bath amenities.
- Breakfast is OK overall. It is a little pricey for what you get. Some hot food items are not as tasty as other Taiwanese hotels I have stayed. The fresh juice is a big plus for me. Bread items are very good.
- The lobby is big and feels roomy even when there is a large crowd. The hotel is apparently popular with the Japanese.
- The air conditioning is excellent which is very important for me since Taiwan weather can be hot and humid.
- The exercise room is well equipped.
- The door locks are opened with a credit card type key. It often gave me problems.
- While there is a McDonalds next door and a couple of small local restaurants around the hotel, the dining selection in the immediate area of the hotel is not as abundant as others I have stayed. However, if you are willing to walk a few blocks you will find a wide array of dining choices around the Taipei Main Station.

Room Tip: Some lower floor rooms can face other buildings. This may bother some people.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JHFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this review, 7 July 2014
Dear JHFlyer,

Greetings fro Sheraton Grande Taipei Hotel.

We would like to thank you for taking the the time out of your busy schedule to write the comments. We appreciate most of the comments are positive.

We wish we can serve you again in the near future. You can look up for the latest promotion on our web page. Have a pleasant day.

Warm regards,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2014

I stayed for two nights at Sheraton Taipe. The first night was lousy since my room just under fitness center and very noisy sound from above. After complained, they move me to another room around 11pm. Not so many vary food for breakfast at SPG lounge.

Otherwise, the hotel is in good location to go to anwhere by short taxi ride.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeAmrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGrandeTaipei, Front Office Manager at Sheraton Grand Taipei Hotel, responded to this review, 6 July 2014
Dear MikeAmrin,

Greetings from Sheraton Grande Taipei Hotel. We would like to thank you for taking the time to write us the valuable feedback.

Please accept my sincere apology for the services were not up to your standard in terms of noise and food variety in the Sheraton Club Lounge. The Food and beverge team has been informed for the further improvement as well as our engineering team. We hope that if you have chance to visit us in the future, you will see the improvement from us.

Once again, please accept our sincere apology and we hope to see you again in the future.

Have a good day.

Best regards,
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Taipei Hotel

Property: Sheraton Grand Taipei Hotel
Address: No.12, Section 1, Zhongxiao East Road, Taipei 100, Taiwan
Region: Taiwan > Taipei
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Taipei
#20 Business Hotel in Taipei
#26 Luxury Hotel in Taipei
#39 Family Hotel in Taipei
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sheraton Grand Taipei Hotel 4.5*
Number of rooms: 688
Official Description (provided by the hotel):
The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more   less 
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Also Known As:
Sheraton Taipei
Taipei Sheraton

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