Stayed at this hotel from July 14 - 19 due to business trip to Taipei.
1. One of the earliest 5-star hotel in Taipei and still keeps itself in good shape.
2. Has quite a few restaurants with one of the best French food in town.
1. It's located in the city center, geographically speaking,and surrounded by various governmental agencies.There isn't much shops around the hotel. Besides, Taiwan has a very interesting democracy system where street protest in rather normal. Due to its locations, traffic can be very bad when there are protest rallies going on. Better check before your go.
2. There were several large Japanese tourist groups staying during the same time as I did - large means more than 150 tourists! These groups are entirely mid-aged Japanese ladies (not intend to discriminate but to give viewers a better picture). Lobby became extremely noisy when they gathered in the lobby to take buses. Rest areas became luggages area when they arrived and left.
3. Due to the large tourist groups mentioned above, cafe became a war zone during breakfast time. These Japanese ladies would order omelette,fried eggs etc and then waited there for their orders.Question is: cooking area for these areas were located at the end of the main food areas. When you got several people all standing there to wait for their food, you got traffic jam and queue became very long. One morning, I waited for 10 minutes without being able to get anything. Asked the staffs to advise those tourists that they should bring their food back to their tables and came back again to get their omelettes/fried eggs etc since it did take a bit of time to do so. Cafe staffs did not want to do so. If I were to order a la carte, it would take 20 - 25 minutes. Well, you can pretty much guess whether I got my breakfast!!
4. My 15-year-old son flied in on July 18. Picked him from airport, sent him to hotel and I had to run for 2 more meetings. He arrived hotel around 3:30 pm after an four and half hour fly from Singapore. Reminded him to have lunch at cafe. Rather unfortunately for him, another big Japanese group arrived a bit earlier and was also taking late lunch. My son had to queue more than 30 minutes to get his food.
5. Similar situation occurred again in the morning of July 19 while having breakfast with my son. made the same suggestions to the cafe staffs. It was a more interesting response this time: we were being treated as "invisible" guests. No one to add tea, no one to take empty plates away and no one response when we waved our hands for help.
6. My son was feeling stomach pain in the morning of July 19. When seeking help, was first given a wrong hospital, then was given information of a hospital who had no operation on Sat (a hospital operated Taiwan Adventist Church). When asked about how long it may take for a hotel doctor to be able to see my son, I was told that it would take 30-40 minutes. I was further advised that , when complaining that such time frame was too long, this is a hotel instead of a hospital. Please be advised that I was talking to the Duty Manager. When I requested to speak to someone higher up, I was told by the Duty Manager, a young girl in her late 20' or early 30':
(1) It is a Sat and none of the "senior" staffs are around. and
(2) As a Duty Manager, she is the most "senior" one.
1. I actually have excellent memory of this hotel because I got married there in 1997 and spent that evening in the hotel after the big wedding banquet.
2. Apparently, this hotel is able to attract large size tourist groups and don't want to get them unhappy in any possible way. Single business travellers, like me, are no comparison to the tourist groups.
3. Find out before you go whether sizable tourist groups will stay there around the same time as you are. If yes, change to another hotel if possible.
- Official Description (provided by the hotel):
- The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more less
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- Also Known As:
- Sheraton Taipei
- Taipei Sheraton