We stayed in a suite room for two nights (before and after my wedding ceremony). Because my fiance (now my husband) would like to ensure that we got a good view on this special occasion (the first night after getting married), he called in advance and asked the staff if it is possible to put us on the highest floor within the floor range of the same room type. However, the staff said that they need to arrange the rooms on the check-in date and could not help.
A few days later, my fiance called again and asked if they could provide us tea pot and some cups for one morning. We explained that we would have a few guests in the room for about an hour on the wedding day. However, the staff turned us down with the reason that " because you do not hold your wedding banquet in our hotel." This reason shows that it is not that they could not help, but that they were not willing to help us.
Even before checking in, our requests have been repeated turned down. The staff showed no intension to help us even we have mentioned that it is a special occasion for us. The service at the breakfast buffet was not at all good either. I wonder why it would be called a five-star hotel without good service. We were too busy to cancel the hotel and book another one because we were too busy preparing our wedding. But we would not choose this hotel again due to the impression of poor service of this hotel .
- Official Description (provided by the hotel):
- Conveniently located 15 minutes from Taipei Songshan Airport, Shangri-La's Far Eastern Plaza Hotel, Taipei soars 43 stories above Taipei's premier business and entertainment district with sweeping views of Taipei 101 and the city skyline. Guests may find 4 fine-dining restaurants, a buffet restaurant and 3 lounges in the hotel. The Health Club features a gym, oil massage services and 2 outdoor rooftop swimming pools, while The Horizon Spa provides guests with numerous aromatherapy and beauty services in a serene space. A total of 11 function rooms ranging in sizes suit different customers' needs. In addition, complimentary access to in-house wired Internet and Wi-Fi is available throughout the hotel. ... more less
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