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“Great Location & Helpful staff”

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Cosmos Hotel Taipei
Ranked #39 of 571 Hotels in Taipei
Certificate of Excellence
Singapore, Singapore
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Location & Helpful staff”
Reviewed 21 September 2013

Just outside exit M3 at Taipei main station, great access to transportation everywhere. They are quite strict abt the 3pm checkin timing but you can leave your luggage as you walk around the area. I took a superior room for 2 but they upgraded me to a bigger room that has a double bed and a single bed, so it was nice. The walls are a bit thin though and each morning you can hear the cleaning ladies chatting outside as they clean the other rooms.
The door boys are one of the most helpful ones I've encountered; you walk towards the counter and a few of them would rush towards you wanting to help :-)
I've stayed at NiHao in the next building and also at the Caeser Park down the road and would say Cosmos is a nice mid range hotel if you can afford a bit more than budget like Nihao while not willing to pay for the likes of the Caeser.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zenani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, 29 September 2013
Dear valued zenani,

Thank you very much for taking the time to post a review of your stay at Cosmos Hotel. We are happy to hear that you were impressed with the hotel as well as our great location right on the Taipei main station and our friendly and helpful staff. I will be sure to share your positive feedback with our staff.

Also, We are sorry to hear about the housekeeping concerns you expressed, and will be sharing your comments with our Director of Housekeeping to ensure these shortcomings are addressed and never repeated in the future. Thank you for your feedback and we do hope that you reconsider choosing to stay with us again on your next visit to Taipei. Thank you!

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2013

This is, wife n I, our first trip to Taipei. We chose this hotel after searching the net for many weeks and we have no regrets. My review will be almost the same as those good reviews that you will read or have read. We have to thank Mr Allen Chang, EA Manager Public Affairs, for making our stay even memorable. If we do come to Taipei, Cosmos will be our choice of stay.

Room Tip: If you need a room with window, you will need pay a bit more.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chong T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, 23 September 2013
Dear Chong T,

Thank you for staying with us and for sharing your experiences. We are happy to read you enjoyed your visit and that you found comfort during your stay. We are glad that we have met or possibly exceed your expectations. I will be sure to share your positive review with Mr . Allen Chang and all of the staff.

Once again, thank you for taking the time to write a positive feedback. We certainly hope to see you back with us soon.

Sincerely,

Kevin Tseng
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 September 2013

We booked a king-bed room without window. I think it's ok since we won't open the windows or watch the view. Terribly , when we entered the room, it was really small. Besides the bed, no place to walk and then it's the bathroom. The air-con cannot be adjusted and it just stands in the middle of the ceiling. That means, you will be cool unless you sit under there. The other place in the room is very hot since no circulation. It said have free wi-fi, however, can't be assess for the whole night, even when I was in the restaurant on 3rd floor.
I heard for its name and think it will be a standard hotel. But the fact is that the boss wants to gain more money so it cut the rooms into smaller pieces. I will never be there again.

Room Tip: Never choose rooms without windows
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Minahui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, 15 September 2013
Dear Minahui,

We truly appreciate you taking the time to write a comment. We sincerely apologize of your discomfortable stay. All of our room descriptions are accorded to our official website. We are sorry that the descriptions haven’t met your expectations.

As to the air-con, thank you for your opinions, we’ll reflect your suggestions to our management team. Your comment is very important to us and it will be reviewed by the management team.

Regarding the wireless connection, we are in the process of installing the improved system to help ensure everyone gets excellent connections from anywhere at our hotel in the near future.

Once again, We are sorry that we disappointed you during your stay. We are taking your concerns very seriously, and will review them with our staff. I hope we will have the opportunity to welcome you back to Cosmos Hotel. Please do not hesitate to contact us if we can answer any questions or be of service in any way. If you have any questions or concerns, I would welcome your call or email at +886-975-909-375 or gro.cosmos@cosmos-hotel.com.tw

Sincerely,

Kevin Tseng
Guest Relations Officer
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Amsterdam, The Netherlands
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 September 2013

The hotel is next to Taipei main train station and has its own underground exit there (M3) so you climb the stairs turn left, walk about 50 meters and you're there. Reception is great, speaks good English, very efficient and helpful. The room was a bit odd because of the very low ceiling (tall people have to watch out for this!!!) and no window. The room was clean and quite nice. The breakfast buffet was really good and there is plenty for all, both Taiwanese as well as European. The gym is not that big but has a great view and plenty of towels and bottled water. The steamroom and Sauna have to be booked an hour before use at the desk of the gym. If you want to use WiFi in the room ask for an extra router because the signal in the room is very weak. A great place to stay also because of the very convenient station next door. Will certainly stay here again

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thetravellingdragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, 17 September 2013
Dear thetravellingdragon,

Thank you for the great and thorough review at our hotel. We appreciate your positive feedback and are so pleased you enjoyed your stay. I will be sure to share your kind comments with our staff of reception regarding their service.

Regarding the wireless connection, the improved construction is being processed to help ensure everyone gets excellent connections from anywhere at our hotel in the near future. We’ve noted your comment as opportunities for improvement.

Thank you again for providing us with your feedback and we hope you'll come back to the Cosmos Hotel in the near future.

Sincerely,

Kevin Tseng
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2013

The hotel location is superb as it is only next door to the Taipei station. It is an ideal hotel in terms of location, cleanliness and comfort.The hotel provides good breakfast with wide spread of varieties with good quality. The best part of it is we can choose for brunch if we miss breakfast due to waking up late. My kids enjoyed the no morning call time to enjoy lunch instead of breakfast.The brunch is a set lunch menu with few to choose from. The front desk is helpful to provide information of direction to places of interest. One best thing I want to highlight is it is within walking distance to catch the public airport bus. This will help you to save a lot on taxi fare. The bus fare to the airport is very cheap and very timely with many trips in an hour. I will stay again for my next visit.

Room Tip: Corner suites are larger and brighter!
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lilianchuah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, 11 September 2013
Dear lilianchuah,

Thank you for posting your review regarding your recent stay. It's great to hear that you enjoyed not only our central location, but also our service and breakfast. Our goal for all our staff members is to make their jobs as enjoyable as possible and this is noticed in their interactions with our guests. Thank you for your positive review and we look forward to welcoming you back in the near future.

Sincerely,
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Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2013

We chose to stay in Cosmos hotel for the entire time we were in Taipei and it was certainly a good decision. The hotel is clean, very well maintained, and the breakfast selection was quite good. One issue we had was with the newspapers in the morning. We received the English paper on our first day, then the Chinese papers came subsequently and only after two nights of requests they gave us the English newspapers again. Apart from that, the location of the hotel was a big plus being next to the main subway station. If I were to return to Taipei, I may choose to stay here again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linzaly2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, 11 September 2013
Dear linzaly2,

Thank you for taking the time to write a comment. We appreciate that you give us a positive review about the hotel maintenance and breakfast. Also, I would like to apologize for the inconvenience about the newspaper. We will pay more attention to newspaper delivering to avoid this issue happen again. I will be sharing your feedback with our whole team about this issue during your stay. Your feedback helps us continuous enhancements. Once again, thank you for choosing the Cosmos Hotel and look forward to seeing you again soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 August 2013

The hotel location is superb, a few steps away from the subway station. The staff were all very friendly and tries to provide you the best they can. If you are traveling in winter period, there's heated toilet bowl seats in your rooms and hotel lobby too. No more freezing your butts haahaas! I would say this is the ideal stay for first timers staying in Taipei, thumbs up for conveniently to all places via train. There are plenty of eateries nearby; walking distance from the station.

Check out my 5 days stay in Taipei at http://nkikichua.blogspot.sg/

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nkikichua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmosGuestRelations, 業者 at Cosmos Hotel Taipei, responded to this review, 28 August 2013
Dear Nkikichua,dear valuable guest,

Thank you for your positive feedback and be pleased that you enjoyed our service and the convenience of our location.Your feedback helps us continuous enhancements. We are glad that we have met or possibly exceed your expectations. We look forward to giving you a new memorable experience next time and also hope to have the opportunity to welcome you back in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cosmos Hotel Taipei

Property: Cosmos Hotel Taipei
Address: No.43 Section 1, Zhongxiao West Road, Zhongzheng Dist, Taipei 100, Taiwan
Region: Taiwan > Taipei
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #39 of 571 Hotels in Taipei
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cosmos Hotel Taipei 4*
Number of rooms: 225
Official Description (provided by the hotel):
Established in 1979, Taipei Cosmos Hotel is located right next to the M3 Exit of Taipei Main Station and has a great geological advantage as it is a transport hub where MRT (Mass Rapid Transportation), THSR (Taiwan High Speed Rail), Taiwan Railway, bus, and public transportation meet. Dedicated in offering friendly, thoughtful and professional services for many years, Cosmos Hotel Taipei is preferred by international tourists and businessmen and a designated gathering place for many organizations and agencies with its stable and committed food and beverage quality. Tourists or businessmen will feel right at home while staying at the Cosmos Hotel Taipei. ... more   less 
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