I stayed there recently for two nights. The room is tidy and well-equipped with power controlled curtain/shade, fully automatic TOTO bidet, high quality sheet and neck-supportive pillows. The bathtub is small, shaped like that in most Japanese families. Most impressive is their quick and kind response to my complaint of an unhappy experience at The Terrace. There we came across an obviously pessimistic staff who apparently did not enjoy doing his job. I called the service center next morning to describe the embarrassment in a civil and orderly manner. Gary, the supervisor of the hotel restaurant, rapidly appeared in the front desk by the time we checked-out. He sincerely reviewed our complaint and promised to do some improvement before we were heading for a small trip somewhere later. We then came back later to get our luggages kept in the hotel that afternoon, surprisingly found Gary waiting for us at the lobby with full refundment for that amount we have payed at The Terrace and complimentary dessert in hand !
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