I booked the hotel as it was close to the airport. When i arrived at Bangkok airport from Chiang Mai I gave the taxi driver the address of the hotel. He dropped me off at what i thought was the hotel (Queens Garden Resort). I was informed from the Phoenix Hotel that Queens Garden is now closed (despite the payment confirmation including this hotel name & old address). The Phoenix Hotel kindly called me another taxi to go to the new address - which turned out to be a hotel called 'The Great Residence'. The whole thing is a scam! I was out of pocket as had to pay for 2 taxis & go to a completely different hotel from the one i had booked!! How they get away with this i do not know?! From reading previous reviews they have been doing this for some time.
The room was lovely, clean & spacious which was surprising, so i decided to stay positive about the earlier incident as i didn't want it to spoil my last day in Thailand.
I decided to order room service at 7pm & ordered chicken noodles. An hour passed & the food had still not arrived. I have worked in hospitality for years so did not want to complain straight away & waited an hour. After no food arrived I phoned down to reception to find out what was happening...they informed me it was "on its way". Another half hour passed so i phoned again. They apologised & said they would send it up asap. After 20 mins they phoned saying that the dish i had ordered was "finished" & they couldn't do it for me! I was starving by this point but had an early morning flight so couldn't re-order as who knows if the meal would even appear & how long it would take! I explained i had waited for 2 hours to be told they couldn't do the meal i had ordered & why was that?! There were no answer, apologies or complimentary meal offered. Seriously shocking. The staff are incompetant. Do NOT stay here. Scam artists. Do not care about their guests.
- Official Description (provided by the hotel):
- Queen's Garden Resort, one of the few true Bangkok Airport Hotels, conveniently located just five minutes from Suvarnabhumi International Airport and twenty five minutes from Bangkok City Centre. Queen's Garden Resort is two modern four story buildings with a hundred en-suite bedrooms, and, for the comfort and safety of our guests is completely non smoking. ... more less
- Reservation Options:
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- Also Known As:
- Queen`s Garden Resort At River View Hotel Bangkok
- Queens Garden Hotel
- Queens Garden Bangkok