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“Untrained staff and Arrogant, Unprofessional Management.”

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Citadines Sukhumvit 8 Bangkok
Ranked #261 of 858 Hotels in Bangkok
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Untrained staff and Arrogant, Unprofessional Management.”
Reviewed 7 January 2014

I made THREE phone calls to hotel front desk lady for asking where to take hotel Tuktuk and she gave me correct answer at my third phone call. But the worst is from the hotel manager while I complained to him about front desk lady issue during check-in. This manager has no apology for his staff mistake but blamed me why not read his email! After our short conversation, he skipped into the office and never seeing him afterward, this is unbelievable outrageous!

Our group (6 adults, 3 kids) were standing 30 minutes on Sukumit street for hotel Tuktuk by the incomplete message from hotel front desk lady! She never mentioned we shall wait at the corner between Sukumvit and Soi 8 until last phone call, so we were silly waiting 30 minutes at Sukumvit and exit no.4 of Nana station per her guidance. We eventually reached hotel by walking with carrying our heavy luggage. Nevertheless, this front desk mistake is minor comparing the manager’s manner.

I have been to Thailand over 30 times in both business and holiday for last 25 years, and this is our first but also last time to stay Citadines due to hotel management.

  • Stayed January 2014, travelled with family
    • Service
Helpful?
1 Thank JodySwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nowaratana_y, Manager at Citadines Sukhumvit 8 Bangkok, responded to this review, 14 January 2014
Dear JodySwen,

Thank you for your recent patronage and the feedback through TripAdvisor.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome and are appreciative of suggestions such as yours, as they indicate the areas where we can further improve.

We regret to learn that we fell short of your expectation pertaining to common courtesy and attention to residents from our Guest Service Team. My attention has been duly drawn to re-train the team. Meantime please accept our profound apology for any inconvenience caused you.

There is no way of reversing the unpleasantness you encountered; however, we can assure you that we value your feedback which have been utilized to improve our service and product standards. Once again, please accept our profound apologies for the discomfort and inconvenience and we look forward to welcoming you back and giving us another opportunity to serve you better at one of our 9 properties in Bangkok, soon.

Kind regards,

Nowaratana Y| Residence Manager
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  • Sleep Quality
  • Rooms
  • Service
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Mumbai (Bombay), India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 December 2013

Visited with a group of college friends in June 2013...Basic amenities were good like room service, restaurent, Wifi access etc. Indian food was also available and excellent masala tea. Overall no major complaints

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SWARAJTHAMPI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nowaratana_y, Manager at Citadines Sukhumvit 8 Bangkok, responded to this review, 2 January 2014
Dear SWARAJTHAMPI,

We wish to thank you for your patronage and feedback through TripAdvisor.

We note that most of our facilities and services met your expectation and look forward to have another opportunity of welcoming you back to Citadines Sukhumvit 8 Bangkok, soon.

Kind regards,

Nowaratana Y | Residence Manager
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Singapore, Singapore
Level Contributor
104 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 25 December 2013

We really wanted this serviced apartment to be good, attracted by sub 1500 baht per night rate, we gave it a shot.

Firstly, even though it is a serviced apartment, the Studio room is smaller than most hotel rooms. The first impression you get is "Ikea". Everything is very plastic, glass and steel.

The bathroom is not really a bathroom, but rather a cubicle. The basin is next to the sofa in the living area. The safe in our room was broken and attempts to replace with it a new one met with similar fate.

We were given a room on the 3rd floor and our window has a nice view of the Porsche parked in next building's car park.

We also think the corridors and rooms could do with some industrial strength air freshners.

Now onto the some positives. The location is good, away from the crowd on Suk 8, but close enough that a walk is short and pleasant.

As I mentioned in the begining, if you are on a budget and find a sub 1500 baht per night rate too attractive to pass up, then this is the place for you. It is basic but functional in a good location.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Calfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nowaratana_y, Manager at Citadines Sukhumvit 8 Bangkok, responded to this review, 28 December 2013
Dear Calfie,

It was a great pleasure having you stay at CitadinesSukhumvit 8 Bangkok and thank you for sharing your feedback on your experience.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.

Our 25 sq m Studio Executive offers well-planned modern spaciousness and comfort, we acknowledge that the contemporary design and atmosphere may not appeal to most Resident's requirement.

Pertaining to the safety box not functioning during your stay, our Engineering and Housekeeping Manager’s attention has been drawn to the discrepancy. We sincerely apologize for the lapse in maintenance.

With regards to the unpleasant odors you have encountered in the rooms and the corridor, we are in the process of purchasing an odor neutralizer in order to improve and enhance the air quality in the property.

Once again, thank you for staying with us. We look forward to welcoming you at anyone of our serviced residence in Bangkok whether it is a Somerset or Ascott Residnence and giving us another opportunity to serve you better.

Kind regards,


Nowaratana Y| Residence Manager
Citadines Sukhumvit 8 & 11 Bangkok
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Ban Patong, Phuket, Thailand
Level Contributor
243 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 24 December 2013

Ate at their Viva restaurant. Found it to be reasonable price for area. Very friendly staff. Excellent food. Fresh mussels. The restaurant presents itself as a tapa bar, but with the exception of the appetizers, the food was more in line with that of a standard restaurant.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 December 2013

This has become our favourite place to stay in Bangkok. Aside from the really convenient location - a mere 5 mins' walk to Nana BTS and 10 mins walk to Terminal 21 shopping centre - the service here is impeccable. From the front office staff (especially Jaa and Victor) to both the tuk-tuk drivers, everyone is friendly, efficient and helpful. It really made a difference to our stay.

The 2-bedroom deluxe we stayed in was clean, comfortable and so very spacious. The free wifi's good. Air con's nice and cold. Everything works the way they should. Only thing(s) that could have made our stay even better would perhaps be disposable bedroom slippers - that would've been good, given that the floor is not carpeted - and disposable shower caps! Would be a bonus, but not a necessity.

Overall, a great stay. Thoroughly enjoyed it and would definitely return.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank powen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nowaratana_y, Manager at Citadines Sukhumvit 8 Bangkok, responded to this review, 25 December 2013
Dear powen,

Thank you for choosing Citadines Sukhumvit 8 Bangkok for your recent stay.

We were delighted to learn that you had a pleasant stay with us. At the same time, we are happy that our Guest Service Officer, Ms. Jaa & Victor our Assistant Security Managero have met your expectations in service and quality standards. Receiving such feedbacks from our residents motivates us to further improve our commitment to delivering good service.

Slippers and toiletries such as shower caps, toothbrush & razors are available upon request. Please contact our Guest Service staff and they will be more than happy to provide the amenities for you upon check in.

Once again, thank you for your valued patronage. From all of us at Citadines Sukhumvit 8 Bangkok we look forward to welcoming you again at any one of our serviced residences.

Kind regards

Nowaratana Y | Residence Manager
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Asia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 December 2013

We are a family of four and we stayed here for 4 nights in 2 separate studio rooms. It was a good base for going around Bangkok due to its proximity to the metro. I think one of the best features is the free tuktuk service to/from the hotel and metro station. It was always available when we need it (there was only one time when we had to wait for a second trip since it was already full). You need to have a local sim card in your phone so you could call the hotel to have you fetched from the metro station. This was really helpful at night when you're too tired to walk to the hotel (which could take 10+ minutes).

Overall, the hotel was quite clean, especially the room itself and the bathroom. We felt each studio room was very spacious for 2 people. Definitely recommend getting 2 separate studios for 4 people instead of a 2 bedroom apartment.

The lobby floor could be cleaner as well as the pool area. We appreciated the hotel having a pool but it was quite small though we had it to ourselves early in the morning. Can't imagine sharing it with other guests at the same time though - it would definitely feel cramped.

The staff were all very helpful especially when we asked for directions and suggestions for some of the places we wanted to visit. There are also two computers with internet connection for the use of guests near reception. We had free wifi in our room but these computers were really helpful when we needed to visit websites that looked bad on mobile devices.

One thing they could improve on would be the breakfast spread. The selection felt too limited for the price they were charging.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssofiaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nowaratana_y, Manager at Citadines Sukhumvit 8 Bangkok, responded to this review, 17 December 2013
Dear ssofiaa,

Thank you for your invaluable feedback pertaining to your recent stay with us.

We are delighted to note that yu have found our tuk tuk services to be on eof our best features of our serviced residence. Your positive feedback to our tuk tuk drivers will certainly encourage them to go the extra mile to serve our residents better.

Your observations with regards to the cleanliness of the lobby and pool area has been addressed by our Housekeeping Manager to attend to the discrepancies. We apologize that we have fallen short in meeting your expectations in these areas.

On a positive note we are glad to hear that the room & bathroom cleanliness has met your expectations.

Your suggestions pertaining to our restaurant operator offering more choices for breakfast has been addressed to the Restaurant Manager for future improvements.

We trust, you and your family had a pleasant trip home and look forward to have another opportunity of welcoming you back to Citadines Sukhumvit 8 Bangkok soon.

Kind regards,


Nowaratana Y| Residence Manager
Citadines Sukhumvit8 Bangkok
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Singapore
Level Contributor
132 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 10 December 2013

Without a doubt, this is my favourite place to stay in when in BKK.

On a quiet street with easy access out to main street via property's tuktuk at any time of day. Once out on main street, you have the Nana BTS as well to take you around to most spots in BKK. Also along Sukhumvit, you have access to the nightly market, cafes, shopping mall etc etc, endless!

In my opinion, rates are reasonable but hey what's the point of getting good rates if property is bad, staff is bad etc etc

Staff are friendly and accommodating, some of the staff remember me from previous stays. Hotel is well equipped with a simple gym,self service laundrette room, bar and a small square dip pool. Three strokes take you end to end of the pool :) Rooms are reasonably sized, expect a smaller room if you take the studio but their 2 bedrooms are pretty spacious. Take note also that some same category rooms have different layouts, so contributing to overall size and space.

My only complain is the poor breakfast variety.

All in, no doubts about coming back again!

Room Tip: Avoid the adjacent building's carpark facing rooms
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlvinTSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nowaratana_y, Manager at Citadines Sukhumvit 8 Bangkok, responded to this review, 17 December 2013
Dear AlvinTSingapore,

We wish to thank you for your recent patronage and the invaluable feedback through TripAdvisor and are delighted to note that most of our facilities and services met your expectation.

With regards to the poor breakfast variety, your comments has been taken up with our Restaurant operator to the necessary improvements? In the meantime, please accept our apology for any inconvenience caused to you.

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

Kind regards,


Nowaratana Y| Residence Manager
Citadines Sukhumvit 8 Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citadines Sukhumvit 8 Bangkok

Property: Citadines Sukhumvit 8 Bangkok
Address: 77/7 Sukhumvit 8, Sukhumvit Road | Klongtoey, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#157 Business Hotel in Bangkok
#165 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Citadines Sukhumvit 8 Bangkok 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Citadines Sukhumvit 8 Bangkok is just a five-minute walk from Nana skytrain station, close to major office and business centers. Vibrant colours and bold interiors underline the property’s modern yet sophisticated style, all 130 stylish apartments offering a fully equipped kitchen, separate bedroom and lounge and sliding television. Stay tuned for great information through WIFI internet access in all apartments and public. ... more   less 
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Also Known As:
Citadines Sukhumvit 8 Bangkok Hotel Bangkok
Citadines Hotel Bangkok

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