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“Good location,Service mind and swimming pool on roof”

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Citadines Sukhumvit 23 Bangkok
Ranked #182 of 851 Hotels in Bangkok
Certificate of Excellence
Bangkok, Krung Thep, Thailand
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good location,Service mind and swimming pool on roof”
4 of 5 bubbles Reviewed 1 November 2013

I stayed there for a night ,studio room type. Room is good ,clean and comfortable.Only few mins walks from hotel to main road and BTS sky train station.Hotel locate in downtown area of Bangkok.

Don't miss the swimming pool on the roof,it's quite small but good decoration with city view of Bangkok city.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PePo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 4 December 2013
Dear PePo M,

Greetings from Citadines Sukhumvit 23 Bangkok!

We wish to thank you for your recent patronage and the feedback through our customer satisfaction survey.

We are delighted that you enjoyed your stay with us and our service standards met your expectations. Receiving such positive feedback from our residents certainly motivates us to further improve our commitment to delivering good service.

We trust, you had a pleasant trip home and look forward to have another opportunity of welcoming you to Citadines Sukhumvit 23 Bangkok soon.

Wishing you a pleasant day!

Kind regards,
Sasiwimon Chaisawat
Residence Manager
Citadines Sukhumvit 23 Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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751 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
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English first
Milan, Italy
Level Contributor
92 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 bubbles Reviewed 29 October 2013

Apart from the central location, this place is largely overrated in my opinion. And I am aware that the price is not 'five star hotel' but much more convenient (45 euro for the cheapest option on online portals). But since they pretend to be stylish and upper level, there are some inconsistencies:
- I have seen 3 rooms and two were really noisy (busy street and construction site). The view is rather awkward (also, in Bangkok, you need to have high floors for that and this hotel is not tall).
- rooms are aged
- rooms at floors 3 and 4 are horrible, dark and eerie. From floor 5 it gets better
- gym is small, dirty and air condition is usually off when you get there. Since it is on the roof under a tropical sun, it takes 15 minutes before the temperature goes below 30 degrees. To make that worst, one out of two aircons is not working

My rating may seems too low, but to me judgement is mostly a matter of value for money, and here the proportion is not ok.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Massimo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 4 December 2013
Dear Massimo R,

Greetings from Citadines Sukhumvit 23 Bangkok!

We wish to thank you for your recent patronage and the feedback through TripAdvisor.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome and are appreciative of suggestions such as yours, as they indicate the areas where we can further improve.

We regret to learn that we fell short of your expectation pertaining to dirty gym. Our Housekeeping Manager’s attention has been to drawn to daily monitoring on the cleanliness. With regard to the air conditon in gym room; we ususlly switch it off during the day time that less traffic of our guest to exercise in order to avoiding waste of energy. However we will consider to turn on during peak time in early morning, evening and weekend. Meantime please accept our profound apology for any inconvenience caused you.

There is no way of reversing the inconvenience you have encountered; however, we greatly value your feedback which has been utilized to improve our service standard. Once again, please accept our sincere apology for the shortcomings and we look forward very much to having you stay with us, again.

Wish you have a pleasant day!

Kind regards,

Sasiwimon Chaisawat
Residence Manager
Citadines Sukhumvit 23 Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 October 2013

There is many Citadines properties in Bangkok and all have almost same design and look but you will not be very much disappointed in many of them. Excellent clean rooms, very nice food serve at the restaurants (Creme Brulee to die for unable to find similar here back home...really miss that Creme Brulee) , good unintrusive service and fantastic location close to BTS and shopping !!! Well worth the money spend.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rossm524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 25 October 2013
Dear rossm524,

Greetings from Citadines Sukhumvit 23 Bangkok!

We wish to thank you for your recent patronage and the feedback through TripAdvisor.

We are delighted that you enjoyed your stay with us and our service standards met your expectations, especially from Restaurant. We will certainly convey your commendation to them. Receiving such positive feedback from our residents certainly motivates us to further improve our commitment to delivering good service.

We trust, you had a pleasant trip home and look forward to have another opportunity of welcoming you to Citadines Sukhumvit 23 Bangkok soon.

Wishing you a pleasant day!

Kind regards,

Sasiwimon Chaisawat
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

This is the 2nd Citadines that I stayed and reviewed (1st one was in Kyoto) and I think the Ascott-Citadines people knows how to run boutique hotels.
200 meters from the Asoke BTS or Sukhumvit MRT and walking distance to Terminal 21 & Robinson Malls. The hotel provides an on-call Tuk Tuk service to the Train stops if you are too lazy to walk. Within walking distance, there are some drinking joints (Soi Cowboy), many massage hops and restaurants.
Breakfast was simple but not bad. It even has a small pool and a gym at the rooftop. Great to take a dip after a day of shopping in Bangkok's hot & humid weather. Very helpful staff
Great value for money. I would strongly recommend this Hotel to anyone.

Room Tip: Queen bed, not near lift.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffmachoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 25 October 2013
Dear Jeffmachoman,

Greetings from Citadines Sukhumvit 23 Bangkok!

We wish to thank you for your recent patronage and the feedback throughTripAdvisor.

We are delighted that you enjoyed your stay with us and our service standards met your expectations. Receiving such positive feedback from our residents certainly motivates us to further improve our commitment to delivering good service.

We trust, you had a pleasant trip home and look forward to have another opportunity of welcoming you to Citadines Sukhumvit 23 Bangkok soon.

Wishing you a pleasant day!

Kind regards,

Sasiwimon Chaisawat
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

Stayed in 1 bedroom executive. Very pleasant stay, i would have give this hotel a 100% if they have bath tub, however understand to the price i paid i am certainly is value for money.

Hotel although is not on the busy road of sukhumvit, but it is a very 5 min short walking distance to nearest Asoke BTS and MRT, also Terminal 21 shopping centre is just right beside Asoke BTS station. You wouldn't feel boring walking along the road Soi 23, as there a lot of shop and stall to see, and you probably wanted to take a short cut passing through Soi Cowboy when heading to BTS station. But if you are lazy of walking, hotel has a free tuk tuk service to BTS and MRT station for you. The guy who driving tuk tuk is great man with good smile.

Check in process is fast and straight forward. They secure 1000 Bht as security deposit from your cr card. Reception not much smile, but did not bother me much, i prefer good quality of the room then the smiling face with bad room condition.

They have smoking and non smoking room, remember to mention your preference on booking. Hotel has a small restaurant name Minibar. Nice food although price is not cheap. Room service make up my room everyday without my request.

Bed are soft, pillow were too hard, not a very comfortable sleep, but after a long day walked and shopping around, i just fell asleep, so no problem.

Room are practical, in room safe, induction cooker, kitchenette, ironing board and iron, hair dryer. It just make yourself feel like home. Forget about hotel breakfast, i did buy something from nearby 7-11, reheat it with microwave, then there we go for breakfast of the day.

I lost my mobile phone on taxi, there i leave my room access key in my mobile leather casing, immediately i tell the reception they just replace the room key for without further question or ask for penalty. This is the great part i most appreciate.

If i can have the same rate i have stayed, certainly i will return again.

TIP : Opposite of a hotel has a lot of massage. Go for the one name Pink Lady Day Massage which i have recommend from hotel reception. They are great.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JeromeNG_WK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 25 October 2013
Dear Wee K,

Greetings from Citadines Sukhumvit 23 Bangkok!

During a high demand period, room availability becomes very limited. Therefore, it can be difficult for us to meet our residents’ requests. While we do our best to accede to them, we regret that at times, your reservation of room with bathtub may be a challenge for us to meet due to the high occupancy. We have noted on your preference and recorded into your profile to assign room with bathtub for your next visit. Meantime please accept our profound apology for this inconvenience cuased.

Moreover, we regret to learn that we fell short of your expectation pertaining to the hard pillow, indeed this item is the menu upon requested at Reception. Meantime; please accept our sincere apology for any inconvenience caused you due to our failure to communicate this message during your stay.

We trust, you had a pleasant trip home and look forward to have another opportunity of welcoming you to Citadines Sukhumvit 23 Bangkok soon.

Wishing you a pleasant day!

Kind regards,

Sasiwimon Chaisawat
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 5 October 2013

We wanted a place to stay for a fortnight which would allow us handy access to our dental clinic (Bangkok Smile) yet be close to city attractions. This apartment gave us what we wanted - walking distance to a variety of pubs and restaurants, shops, metro. We had a very comfortable stay, nice pool, laundromat, tour desk in the lobby.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pspresto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 24 October 2013
Dear pspresto,

Greetings from Citadines Sukhumvit 23 Bangkok!

We wish to thank you for your recent patronage and the feedback throughTripAdvisor.

We are delighted that you enjoyed your stay with us and our service standards met your expectations. Receiving such positive feedback from our residents certainly motivates us to further improve our commitment to delivering good service.

We trust, you had a pleasant trip home and look forward to have another opportunity of welcoming you to Citadines Sukhumvit 23 Bangkok soon.

Wishing you a pleasant day!

Kind regards,

Sasiwimon Chaisawat
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 22 September 2013 via mobile

Stayed here for 2 nights. Other than good location and value for money, the room was clean. However the bathroom smelt of sewage, even though it looked cleaned.

There are lots of eateries and massage places nearby and it was close enough to asoke station.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gkc1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sasiwimon23, Manager at Citadines Sukhumvit 23 Bangkok, responded to this review, 25 September 2013
Dear gkc1977,

Greetings from Citadines Sukhumvit 23 Bangkok!

We wish to thank you for your recent patronage and the feedback through TripAdvisor website.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome and are appreciative of suggestions such as yours, as they indicate the areas where we can further improve.

With regard to your comment on sewage smell in bathroom, our Housekeeping Manager's attention has been drawn to correct this discrepancy by closely monitoring daily cleaning service by Room Attendants. Meantime, please accept our profound apology for any discomfort and inconvenience caused you.

Once again, we thank you for your patronage and look forward to have another opportunity to welcoming you to Citadines Sukhumvit 23 Bangkok in the near future.

Wishing you a pleasant day!

Kind regards,

Sasiwimon Chaisawat
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citadines Sukhumvit 23 Bangkok

Property: Citadines Sukhumvit 23 Bangkok
Address: 37 / 7 Sukhumvit Soi 23, Sukhumvit Road, Klongtoey-Nua, Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit , Wattana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#163 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Citadines Sukhumvit 23 Bangkok 3.5*
Number of rooms: 138
Official Description (provided by the hotel):
Citadines Sukhumvit 23 Bangkok offers international travelers the comforts of an urban city apartment. A wide array of popular shopping and entertainment outlets, local and international restaurants, museums and theatres are in the immediate vicinity or just a short drive away. All 138 apartments are very comfortable and have all modern amenities, a fully equipped kitchen and home entertainment system with cable TV. ... more   less 
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Also Known As:
Citadines Sukhumvit 23 Bangkok Hotel Bangkok
Citadines Hotel Bangkok

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