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VIE Hotel Bangkok, MGallery by Sofitel
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Reviews (3,128)
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2,077
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2,163 - 2,168 of 3,128 reviews
Reviewed 17 September 2011

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MeedeeVIE, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 20 September 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 September 2011

Stayed here 1 night in early August. Friendly staff, great location, very stylish rooms, reasonable price. Never tried the spa or restaurants. Was thinking about using the pool, but was a bit bothered about needing to leave the hotel to use it, apparently they're addressing this. I'd stay here again.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
1  Thank KiwiCanuckBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeedeeVIE, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 19 September 2011

็Hey there,

Thanks so much for your comments. I'd just like to update you about our pool, the bridge is now being built connected the main hotel with the entertainment complex in the front building and it should be finished anytime soon! we cannot wait!

Hopefully you will give us an opportunity to enjoy the new edition of our facilities with us.
Sincerely,
Quality Manager

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Reviewed 12 September 2011

Location next to BTS is great - and easy to reach the airport by train. Good 4 star hotel. I had some minor items: I had to wait 15 minutes before I could check in (at 2 p.m.) and the shower only produced hot water (so I had to go to the bath instead).

  • Stayed: September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank JPB250268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeedeeVIE, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 14 September 2011

Hello there,

We very much appreciated your feedback regarding your recent stay at VIE Hotel Bangkok. We regret to hear that your experience failed to meet your expectations. Please accept our sincere apology.

Although we've already received the Five-Star Hotel Thailand Tourism Standard certificate from The Department of Tourism, Ministry of Tourism and Sports Thailand. It is beneficial to learn a different perception and we are always happy and ready to look at ways where positive adjustments can be made for more satisfying services. Rest assured your feedback has been noted.

I hope we will have the opportunity to welcome you back to VIE Hotel Bangkok in the future.

Sincerely,
Quality Manager

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Reviewed 12 September 2011

Booked the hotel directly via the hotel website. Arrived the hotel late in the night, the front desk staff was unfriendly at all. I am travelling with kids and was keen to upgrade my room but the cost given to me was so much higher than I purchased via online.
The staff kept telling me that this is the best price that they can offer while I immediately surf the net and get a cheaper rate.
Checking in was long and they just left my whole family standing at the counter.

Day 2, house keeping came to clean up our room at 3pm ! We went out early in the morning and came back. Our room was not clean up at all and they left us waiting in the lobby for 20 mins. All these time, no one in the lobby help us.

It was raining every day during our stay and when we asked to loan umbrellas, the staff said we can only loan 1 umbrella for 5 adults and 2 kids!!!! UNBELIEVABLE!
How can anyone expect so many people to share 1 umbrella.

  • Stayed: September 2011, travelled with family
    • Value
    • Sleep Quality
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3  Thank Delinamum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeedeeVIE, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 14 September 2011

Dear Delinamum,

Thank you for taking the time to tell us about your experience at the VIE Hotel Bangkok. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At VIE, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Quality Manager

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Reviewed 10 September 2011

Spacious rooms, cool decor, great food, convenient location. The spa is a pricey and pretty ordinary.

  • Stayed: April 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank vivian2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeedeeVIE, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 12 September 2011

Well noted and thank you for your feedback. We hope that we will be able to welcome you back in your next visit.

Sincerely,
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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