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“Stunning views great service”

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VIE Hotel Bangkok, MGallery by Sofitel
Ranked #29 of 885 Hotels in Bangkok
Certificate of Excellence
Reviewed 1 June 2014

We spent 3 nights in this great place. The infinity pool was amazing you can swim up to the edge of the pool and look out over the city of Bangkok. The buffet food was reasonable but the Pan Asian Sushi Restaurant attached to the Hotel was great. Staff very good used the Gym and had great Spa treatments.

  • Stayed: November 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Public Relations Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 14 June 2014

Dear Chris K,

Greetings from VIE Hotel Bangkok!

Thank you for taking the time to share your experience of VIE Hotel Bangkok. Our dedicated team is always delighted to hear that one of our guest’s stay with us has been a memorable one. I will pass on your compliments.

We look forward to welcoming you back to VIE Hotel Bangkok in the future.

Sincerely,

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,198 - 1,204 of 2,972 reviews

Reviewed 29 May 2014

Had a very nice suite, which was very reasonably priced from a booking app. Suite was impressive, although the wifi hardly worked - a note in the room said that they are upgrading the system.

Found the food in the restaurant average. A beef curry had very fatty and chewy meat. Also don't like the menus being on iPads, just unnecessarily complex.

Stayed: May 2014, travelled as a couple
1  Thank Jools2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 14 June 2014

Dear Jools2013,

Greetings from VIE Hotel Bangkok!

We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok - MGallery Collection. It is always a pleasure to receive positive feedback.

I will share your comments with our team. And for some of problems regrading to the internet service which has been completely done and now it's fast working.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014 via mobile

The hotel is very near to the sky train, we check in very late almost 12 midnite. The security guard at the entrance also help us take the luggage and pass it to the porter . The hotel staff is very helpful, as we check in very late our room was giving to someone, they then offer us a free upgrade of suite room. Will check in this hotel again in our next visit.

Stayed: August 2013
Thank patrickwong13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 1 June 2014

Dear Valued Guest,

Greetings from VIE Hotel Bangkok!

Thank you for taking the time to inform us about your recent stay at VIE Hotel Bangkok, a member of the MGallery Collection. It is always a pleasure to receive positive feedback from a satisfied guest.

Team VIE strives to continuously improve the quality of our services and will be delighted to hear that their efforts have not gone unnoticed.

Once again, thank you for sharing your experience. We look forward to welcoming you back for another memorable stay at VIE Hotel Bangkok in the near future.

Sincerely,

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Truly a pleasure to return each time I'm in Bangkok to the VIE hotel. The rooms are spacious, clean and the bed very comfortable.The service is always excellent. The breakfast has a vast choice of different things which are all great.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ccphuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 1 June 2014

Dear Valued Guest,

Greetings from VIE Hotel Bangkok!

We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok - MGallery Collection. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank YY_Ling
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
VIEHotelVVillas, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 1 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 May 2014

This hotel has many faults, but the fact that they make an extra effort to achieve your issues/requests makes them 5 star worthy.

Room for improvement
- Passive services
For instance. our suite's living room A/C was broken the first night (luckily our bedroom was ok), which should be very noticeable by the housekeeping (when cleaning the room), yet when we return in the afternoon, it was not fix it, so we had to call it in.
- There were other similar issues, but let's just leave it at that.
- WiFi is occasionally down due to "upgrading", when we couldn't connect, they brought us an extended router, the next day, the extended router was also down, and it took them 3 hours to get it working again. If they were really upgrading, it should've been seamless
- a little confusing is their "privacy/cleanup" indicator. First night, we couldn't find the indicators, so we left it at that (some hotels don't need'em), but they started knocking at 9am... so we checked again, and upon closer inspection, we found the two tiny and vague buttons below the card slots (kind of blocked by the card)
- Rain shower in our room (2112) is splashing all over
- light bulbs in our room should have been inspected before letting guest staying
- closet door deformed (2112), so the in-closet light had trouble turning off (I added a pad between the door and the switch so it goes off)
- TV a little small for size of room (36"?)

Thumbs up
- they have a pillow menu!
- location, next to skytrain (BTS) which is just one stop away from Siam
- or better yet, their complimentary tuk tuk will take you to Siam Paragon or Central World
- we booked 3 rooms (3 couples), but a couple cancelled their trips. Since the hotel couldn't do refund, so we got upgraded from 2 rooms to 2 suites
- services & hospitality - aside from the passive service approach I'm not fond of, they do go the extra mile when you ask for it. Not to be specific, But let's say something was specifically excluded in their options, but when you ask and time permitting, they would happily accommodate you.
- services & hospitality - regarding the WiFi & A/C issue
I would put them at fault for these two issues, and I raised my complaints as I was leaving, the manager came out and took an extra step instead of a simple apology, which was refreshing in today's service industry

Breakfast is just average in typical Bangkok hotel scenary

Room Tip: our upper floor suites are both generally pretty good
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank echo-i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 26 May 2014

Dear Valued Guest,

Greetings from VIE Hotel Bangkok!

We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok - MGallery Collection. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

Stayed here 3 nights with friends. Very comfortable stay.. Only 5 mins walk to BTS and they arrange free tuk tuk to nearby malls MBK and Siam Paragon. Easy train ride to Chatuchak market as well (20mins). On a different note overall the BTS is really challenging for the old folks young kids and non wheelchair friendly but that's another story.

Positives
Hotel looks new, Great pillows, beautiful decor, clean room, strategic location, good breakfast.

Negatives
Can't think of any.

Muslims May be keen to know that there are Muslim food just 10 mins walking distance from the hotel as there is a Muslim community nearby.

Does hotel warrant returnees? Definitely

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Amuseboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 26 May 2014

Dear Valued Guest,

Greetings from VIE Hotel Bangkok!

Thank you for your positive comments. It is always a pleasure to know that we have met or exceeded our guests’ expectations. We look forward to welcoming you back to VIE Hotel Bangkok in the future.

Sincerely,

Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about VIE Hotel Bangkok, MGallery by Sofitel

Address: 117/39-40 Phaya Thai Rd. | Ratchathewi, Bangkok 10400, Thailand (Formerly VIE Hotel Bangkok - MGallery Collection)
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Bangkok
#28 Luxury Hotel in Bangkok
#28 Family Hotel in Bangkok
#31 Romantic Hotel in Bangkok
#47 Business Hotel in Bangkok
Price Range: £80 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — VIE Hotel Bangkok, MGallery by Sofitel 5*
Number of rooms: 154
Official Description (provided by the hotel):
VIE Hotel Bangkok, MGallery by Sofitel, is a luxury designed hotel with a superb location for both leisure and business. Right in the city center, it provides maximum convenience, with excellent conference and seminar facilities, and is perfect for a special weekend or family stays. The hotel is just steps away from the BTS Skytrain Ratchathewi station and within a ten minutes' walk to Bangkok's most renowned shopping malls in the Siam Area. ... more   less 
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Also Known As:
Bangkok Vie Hotel

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