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“Still Satisfied but for our lost stroller”

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VIE Hotel Bangkok, MGallery by Sofitel
Ranked #32 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed 18 July 2014

We had booked 2 rooms for ourselves and my parents with our 2 boys for a short getaway in June 2014. Since we had stayed in Vie Hotel previously, we had expected the usual fantastic service afforded to us. We were not disappointed. In fact, this time round, we decided to have the hotel breakfast and enjoyed it. A further wonderful gesture was in the form of a surprise birthday cake in my room. The only hitch during our stay was when we lost our stroller, left in a taxi that had come by to pick us up from the entrance of the hotel. We had sought assistance from the bellboy and the service staff but even on our final day of stay, there were still no news of our missing stroller. Whilst we should have been more careful, I can't help but feel more could have been done. Other than that, overall still very much satisfied with staying at Vie Hotel.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TengSia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Resident Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 21 July 2014

Dear TengSia,

Greetings from VIE Hotel Bangkok!

We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok - MGallery Collection. It is always a pleasure to receive positive feedback ie. the surprised birthday cake, our helpful staffs, however, I'm very sorry about your stroller that had lost during stay here.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Banthueng Talayarak
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 16 July 2014

This was my second visit to Vie Bangkok. The last time was 3 years ago. This time we stayed above the sky of Bangkok on the 25th floor in a duplex suite. It was home away from home. Very spacious, stylish, and the sofa and chairs are comfortable to sit it. The bed was the best bed to sleep in.

The buffet breakfast at Vie is absolutely outstanding in terms of quality, variety, cleanliness, freshness, atmosphere, and service. My kids are half-Thai, they are foodies, and they have eaten a lot of excellent international food. 80% of what they talk about their trip to Thailand is how they sorely miss their breakfasts at Vie. The only disappointment I had about breakfasts this trip is that the fresh noodle soup counter have been removed from the offering.

In three years, the hotel have improved the English fluency of the staff a lot. My family no longer needed to rely on me to speak Thai to the staff so that they could get what they requested. The service was also improved. (We have requested many different services from the concierge, including being on a look-out for a motor-bike messenger delivering our exotic food delivery. We left the money with the concierge and we got changes back after the food was delivered. Bravo!)

Excellent Thai hospitality can be found in the hotel staff throughout the hotel. Plus, they don't radiate smug like staff in some prestigious hotels in BKK such as the Oriental.

Staying in Bangkok, a location that helps you avoid being stuck for hours in traffic is absolutely essential. Vie is steps away from the sky train of Bangkok. Thank goodness, after a whole life time of traveling to Bangkok, I can finally avoid the torture of BKK traffic because of Vie's location. The location is also a 7-minute slow-walk-in-the-heat to the most popular shopping mall in Bangkok, Siam Paragon. There, you can find everything including excellent food. The supermarket there is huge. I think of it as the Le Grande Patisserie of Bangkok. It smells different from Le Grande Patisserie of Le Bon Marche in Paris, but the variety is impressive, nonetheless.

Vie is our home in Bangkok. Can't wait to be back again.

Room Tip: Get breakfast with the room. You won't regret it. The rooms overlooking Siam Paragon have mor...
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Puakoturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Resident Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 18 July 2014

Dear Puakoturtle,

Greetings from VIE Hotel Bangkok!

We always appreciate comments regarding a stay at VIE Hotel Bangkok, a member of the MGallery Collection. It was a pleasure to receive positive feedback from you ie. our outstanding breakfast, however, in regards to the fresh noodle soup counter that have been moved so I'll discuss with my Executive Chef regarding to this matter and ensure. And the rest compliments, I will surely share with our team. I am sure that your remarks will serve as encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.

Sincerely,

Banthueng Talayarak
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Love the swimming pool but its quite small. The room is bigger than expectation and the bed is comfortable to sleep. The tuk tuk service is not always available, i was able to use only 2 times during my stay. Overall, this is a great hotel.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank billyhieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Resident Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 18 July 2014

Dear billyhieu,

Greetings from VIE Hotel Bangkok!

Thank you for taking the time to inform us about your recent stay at VIE Hotel Bangkok, a member of the MGallery Collection. It is always a pleasure to receive positive feedback from you such as our Outstanding Pool which is quite small but its design, our room as well we Tuk Tuk Service (I'm sorry as it was not always available while you were staying here but I'll discuss with team for this issue).

Team VIE strives to continuously improve the quality of our services and will be delighted to hear that their efforts have not gone unnoticed.

Once again, thank you for sharing your experience. We look forward to welcoming you back for another memorable stay at VIE Hotel Bangkok in the near future.

Sincerely,

Banthueng Talayarak
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

What a little gem. Largish hotel but with boutique feel. Great restaurants and fantastic location. All this is good but what really makes a stay is friendly and efficient staff. This hotel has the lot.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Resident Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 18 July 2014

Dear John H,

Greetings from VIE Hotel Bangkok!

We always appreciate comments regarding a stay at VIE Hotel Bangkok, a member of the MGallery Collection. It was a pleasure to receive positive feedback from you especially our friendly staffs and I will share your comments with our team. I am sure that your remarks will serve as encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.

Sincerely,

Banthueng Talayarak
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

A very pleasant hotel experience. Checked in and received a complimentary massage and drink at the lobby while waiting for our luggage to be brought up. Staff were warm and especially friendly. Hotel has a great tuk-tuk service which goes to four major shopping destinations.

Stayed: July 2014
Thank Justin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Resident Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 18 July 2014

Dear Justin O,

Greetings from VIE Hotel Bangkok!

Thank you for your positive comments. It is always a pleasure to know that we have met or exceeded our guests’ expectations such as a complimentary massage, welcome drink, Tuk Tuk service as well as our friendly staffs. We look forward to welcoming you back to VIE Hotel Bangkok in the future.

Sincerely,

Banthueng Talayarak
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

I've been to Bangkok many times before and no other hotel compares. I stayed at the Vie for 3 nights and is the second time in 6mths I've been back. This is by far the best hotel I've stayed at, not only is it in a great location with MBK and the shopping strip only a short walk away, the staff are absolutely wonderful and very attentive. The hotel itself is in great shape, the rooms are massive and the amenities provided are nice. We loved the buffet breakfast and free tuk tuk service into the Siam area. I would highly recommend this hotel and will definitely be back again.

Stayed: June 2014
1  Thank Natasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Resident Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 18 July 2014

Dear Natasha S,

Greetings from VIE Hotel Bangkok!

Thank you for taking the time to share your experience of VIE Hotel Bangkok. Our dedicated team is always delighted to hear that one of our guest’s stay with us has been a memorable one. I will pass on your compliments in regards to the buffet breakfast and free tuk tuk service.

We look forward to welcoming you back to VIE Hotel Bangkok in the future.

Sincerely,

Banthueng Talayarak
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

We stayed for 4 nights. That was our 5 times stayed there. Being upgrade to Vie Suite all time. The room is so big and nice amenities. Very nice services from cleaning service to top level. The RM is so nice to us. The YTSB Rest is the best sushi bar that we ever had. The French Rest is Great too. They provide free Tuk Tuk service to Siam area. We love this hotel and the staff. Will stay again ehile we go to Bangkok and very recomended. The fitness centre are complete. The aromatheraphy are so good for our relaxation. Keep doing good and nice!!!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank TTGW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIEHotelVVillas, Public Relations Manager at VIE Hotel Bangkok, MGallery by Sofitel, responded to this reviewResponded 12 July 2014

Dear TTGW,

Greetings from VIE Hotel Bangkok!

Thank you for taking the time to inform us about your recent stay at VIE Hotel Bangkok, a member of the MGallery Collection. It is always a pleasure to receive positive feedback from a satisfied guest like you, as you have mentioned great Resident Manager, YTSB, La VIE and our TukTuk service.

Team VIE strives to continuously improve the quality of our services and will be delighted to hear that their efforts have not gone unnoticed.

Once again, thank you for sharing your experience. We look forward to welcoming you back for another memorable stay at VIE Hotel Bangkok in the near future.

Sincerely,

PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about VIE Hotel Bangkok, MGallery by Sofitel

Address: 117/39-40 Phaya Thai Rd. | Ratchathewi, Bangkok 10400, Thailand (Formerly VIE Hotel Bangkok - MGallery Collection)
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Spa Hotel in Bangkok
#25 Family Hotel in Bangkok
#31 Romantic Hotel in Bangkok
#31 Luxury Hotel in Bangkok
#47 Business Hotel in Bangkok
Price Range: £95 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — VIE Hotel Bangkok, MGallery by Sofitel 5*
Number of rooms: 154
Official Description (provided by the hotel):
VIE Hotel Bangkok, MGallery by Sofitel, is a luxury designed hotel with a superb location for both leisure and business. Right in the city center, it provides maximum convenience, with excellent conference and seminar facilities, and is perfect for a special weekend or family stays. The hotel is just steps away from the BTS Skytrain Ratchathewi station and within a ten minutes' walk to Bangkok's most renowned shopping malls in the Siam Area. ... more   less 
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Also Known As:
Bangkok Vie Hotel

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