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“Plenty of good but breakfast service to improve”

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Novotel Bangkok Fenix Silom
Ranked #82 of 880 Hotels in Bangkok
Certificate of Excellence
Reviewed 3 November 2013

It is a Novotel with an efficient reception and bell service team, reasonable well located, 15 mn walk from a BTS station with nice restaurants and massage salons near by.
Room and bed are as expected, nice and clean, as is the bathroom but with a twist...As the glass window between the bedroom and the bathroom can be made opaque with a electrical witch for privacy reasons, then you have a full show of shadows of what is happening in the shower, and it does not leave much for your imagination....
The room service was Ok, but most of the the breakfast team and service lacks professionalism and coordination. The supervisor should better do her job instead of chatting and disappearing all the time, only 1 staff was working hard ll the time to compensate for the others.

  • Stayed: October 2013, travelled with family
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Thank Benchmarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 4 November 2013

Dear Benchmarker,

First of all, I would like to thank you for your recent visit to Novotel Bangkok Silom.

We are pleased to note that you did enjoy most of your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also have taken your feedback seriously regarding the breakfast service which we aim to instill within our services.

Thank you once again for your review and we look forward to receiving you again upon your next visit to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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1,297 - 1,303 of 2,759 reviews

Reviewed 2 November 2013

I have stayed here a couple of times now and fid it really good. I am not personally fan of bangkok but this hotel lets you unwind and relax in a big dirty city. The rooms are not huge but of a good very modern standard with great glass bathrooms. Room service is good, location great especially if you are looking to get some suits made as it is in the middle of the tailor district. Pool is good and relaxing and the staff are very helpful and attentive. If you looking for a good quality hotel for a reasonable price - this is the best I have found in Bangkok

  • Stayed: December 2012, travelled with friends
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Thank chrismac_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 4 November 2013

Dear Chrismac_85,

I would like to thank you for your recent visit to Novotel Bangkok Silom and glad to learn that overall you had a fantastic experience stay with us especially for the room and the friendliness of the staffs.

Please rest assured I will take great pleasure in sharing your feedback with the rest of the team whom are already eagerly welcoming your next return to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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Reviewed 31 October 2013

We selected Novotel Fenix because we trust the Novotel brand and wanted somewhere nice for our quick "layover" between BKK and HKT. This Novotel fit that bill perfectly. The price was comparable for other similar hotels. The staff is extremely nice and professional. When we arrived, there was a tour bus of people checking in at the same time. We were prepared for a long wait. Instead, the front desk checked us in right away, and the bellman allowed us to go into the first elevator.
Our room was nice, clean, comfortable. If you are complaining, you must have spent too much $. It was great for the price. We were on an executive level floor and had robes, slippers, and complimentary water. The only odd thing is the frosted glass which separates the shower from the bedroom. It's great if you are alone or with a romantic friend. However, we were two girlfriends traveling, and it was weird to see the silhouette of my friend while showering.
We chose to stay at this hotel when we were returning to BKK from HKT as we felt that it was a great value, and had no complaints. We were disappointed the one night it was unavailable and we had to stay at another Accor group hotel which did NOT live up to our standards.

  • Stayed: October 2013, travelled with friends
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Thank natashia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 4 November 2013

Dear natasha C,

It is a great pleasure to know that you felt happy to have stayed with us during your time in Bangkok.

Please rest assured I will take great pleasure in sharing your feedback with the rest of the team whom are already eagerly welcoming your next return to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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An Accor traveller
Abu Dhabi, United Arab Emirates
1914
Reviewed 31 October 2013

  • Stayed: October 2013, travelled solo
    • Value
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Review collected in partnership with Accorhotels.com
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 1 November 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 October 2013 via mobile

The hotel is average didnt feel lile novotel standard may be lile IBIS but not novotel..location is ok not bad..we had executive room the size is reasonable only advantage is mini bar use..staff were very helpful. .but the smell of the bed and the cover was very weird..

Thank nana2510
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 29 October 2013

Dear nana2510,

Thank you so much for your feedback on your recent stay at our Property.

Please do accept my apologies for the inconvenience and frustration that you were exposed to during your stay, kindly rest assured that we do take this matter determinedly as we consider guest satisfaction is priority.

I profoundly hope you will give us the opportunity to welcome you back once again.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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Reviewed 28 October 2013

very small hotel, small pool, small simple lobby, tiny gym,rooms are small but big enough for a couple . great city view,
stayed 6 nights, quick check in quick check out, very quite, comfortable bed, good quick room service, bathroom very dark, with electric noisy screen on glass shower wall the only thing that between the shower and the room.
spa (great relaxing massage, also had body scrub ) on second floor has a very professional smiling staff, affordable and..... 2 minutes from your bed
upstairs :)) - - loved their tea :)

-- PRIVATE LIMO --
out side (on the right side beside the building) u can find a black Mercedes saden that will take you any where for same price as a taxi,
cleaner, English specking driver (Mr. A), i used his services for two trips out of Bangkok one whole day at your service for $1500 baht to the floating market - recommend using him.

breakfast, dinning room stuff very nice and helpful, food always fresh, same same every day but tests good and trays are always full, espresso? latte? they have it all.

elevators (2) very slow

my only complaint is the room cleanliness, carpet was not vacuumed throughout my 6 nights 7 days stay, closets wall where dirty (see my pictures), i drank coffee (my Owen) every day, tea spoons and coffee tray where not washed or even rinsed, coffee mugs poorly rinsed in water.
i seemed like the only thing they did is changed towels, and fixed the bed. room service menu was on the floor beside the bed never picked up.
what a sham.
i still recommend the place, and will stay there again (on march)

Room Tip: try to book a higher floor
  • Stayed: October 2013, travelled on business
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Thank Arik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 29 October 2013

Dear Mr. Arik Hezroni,

Thank you for your recent visit to Novotel Bangkok Silom.

I appreciate your comments in regards to your overall experience and I have also acknowledged your feedback concerning the cleanliness & the amenities in room to which our Housekeeping team will take course further actions.

We all already eagerly welcoming your next return to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013

I booked here because of the price but I was a little worried due to the location and price. I was very surprised when we arrived! The hotel is always staffed with a concierge and front desk person, that are always pleased to help with anything! Great location, a lot of shops, food and bars on the same street! Taxi from Airport is 300-500 baht if it's past 9pm and before 5 say "NO Express Way" and always ask for "Meter". Great place, going back for sure!

Stayed: October 2013, travelled as a couple
Thank MarkZ-PDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 28 October 2013

Dear MarkZ-PDX,

Greetings from Novotel Bangkok Silom and trust you had a comfortable journey back home.

First of all II would like to thank you for your recent visit to Novotel Bangkok Silom and glad to learn that you had a pleasant experience during your stay especially for the team are helpful.

Please rest assured I will take great pleasure in sharing your feedback with the rest of the team whom are already eagerly welcoming your next return to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bangkok Fenix Silom

Address: 320 Silom Road, Bangrak, Bangkok 10500, Thailand
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#75 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range: £44 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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