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Novotel Bangkok Fenix Silom
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Reviews (3,269)
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Reviewed 1 December 2013

We booked this hotel on Agoda. Our room was standard king bed in non smoking zone and were given room no. 1602 on 16th floor. Room was very compact and hardly any space to move around. Probably this is a room for solo business traveller. The huge front window room had a disadvantage as it offers unrestricted view to and window of adjacent room 1601 and the rooms below and above as guest in those rooms can directly look into your rooms. The shower area was unclean and had water logging. Upon request to change the room, we were moved to 1703 the next day. The breakfast is great with lot of variety. Location is not very good for tourist as it is far away from most places of tourist interest. Taxis are easy but Silom road is always trafic jam. Hotel is 10-15 minutes walk to Surasak BTS station and Oriental ferry pier.

Room Tip: Avoid room numbers XX02, XX03
  • Stayed: November 2013, travelled as a couple
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1  Thank Tushar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 2 December 2013

Dear tusharps,

Thank you for taking the time to share your experience at Novotel Bangkok Silom!

I am sorry that you were let down by aspects of your stay. I will be sure to share the communication issues with the appropriate managers for further improvements.

As for the location, we aim for easy access to all parts of Bangkok with the subway and skytrain just minutes away.

Thank you once again for your feedback and we all look forward to welcoming you your next visit should you once again wish to select our hotel.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

  • Stayed: November 2013, travelled solo
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 2 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 November 2013 via mobile

Maintain the name of what a usual 4 starred Novotel could be. Nice room, small yet cosy. Clean and modernise. Breakfast was lousy as compared to Furama Silom with little varieties. However the gym equipments were new and up to date. Swimming pool were also small. Poorly located as it sits at the end of Silom just beside the expressway. No near to any train station. Getting a cab is not a problem but Silom rd is always jam.

Overall im satisfied with the hotel itself but not the location. The price was also acceptable

  • Stayed: October 2013
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2  Thank vinc3nt_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 2 December 2013

Dear vinc3nt_19,

I would like to thank you for your recent visit to Novotel Bangkok Silom and glad to learn that overall you had a good experience stay with us especially for the room and the breakfast.

Thank you for your review, we look forward to your return.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

Loved this otel. Well located near the train station. Also close to shopping areas. Few min Taxi ride to Shopping district and also has good rooms and service. Centrally located so easy to find Cabs and also is very close to the famous Sky Bar at the Lebua Hotel

Room Tip: Doesn't matter which room you pick. they are all the same pretty much
  • Stayed: November 2013, travelled on business
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Thank wiredin247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 2 December 2013

Dear wiredin247,

I would like to thank you for your review. Delighted to hear that overall you were satisfied with your stay. I also appreciate you sharing your concerns.

Thank you once again for your feedback, we hope to see you again at Novotel Bangkok Silom.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded 26 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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