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“very nice hotel and location” 4 of 5 bubbles
Review of Chatrium Hotel Riverside Bangkok

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Chatrium Hotel Riverside Bangkok
Ranked #27 of 849 Hotels in Bangkok
Certificate of Excellence
evergem
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“very nice hotel and location”
4 of 5 bubbles Reviewed 3 July 2011

the hotel service is very good. The best staff is in the kitchen and at the poolside.
The only sad thing is the lack of staff near the swimming pool.The service was not enough because only one man to run the place.
The food is excellent, mice outside terrace and evening entertainment.
The shuttle boat is very convenient and gets you around easily.

  • Stayed April 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sue-kai-ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this review, 8 July 2011
Just a short note to say thank you for your feedback and glad to read you found many aspects of the hotel including the food to be excellent. I am sorry our poolside service did not meet your expectations and I really appreciate you raising this issue as it gives me a chance to look into this with Khun Therdsak our Food and Beverage Director.
Trusting your overall experience has been enjoyable, I look forward to welcoming you back in the not too distant future.

Yours sincerely

Adrian Brown

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,462 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,080)
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English first
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 July 2011

Stayed here for 3 nights end of June. After much searching and checking reviews on here decided to book. We booked a standard city view room but upon check-in we were asked if we wanted to upgrade to a River View 1 bed Suite for 400Baht (£8) per night. We decided to and we were not disappointed!!!

From walking in the hotel we felt relaxed and at ease. The staff were so friendly and welcoming. The room was a beautiful corner room with wall to ceiling glass windows, a huge balcony, kitchenette and dining area, gorgeous bathroom and great bedroom with a very comfy bed, all with fantastic views and tastefully decorated in a contemporary Thai way.

Breakfast was included in our rate, and again we weren't disappointed. They seemed to cater for all cultures and nationalities. Previous gripes on here about the breakfast staff being rude and not being able to speak English proved unfounded. The staff were all so helpful, pleasant and attentive.

The pool area on the 6th floor was very nice. 35 metre pool with plenty of deck area and sunbeds. Nice pool bar with lots of magazines and books available.

And I have no idea why people moan about the location - it was perfect!! By the river away from the main hustle bustle but only a few minutes away from Central Pier, which the hotel provide a free shuttle to every 10 to 15 minutes. From there the BTS Skytrain and the River Bus take you to most areas of Bangkok easily.

Next time I'm in Bangkok, Chatrium Riverside will definitely be my first choice to stay.

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gavin-James78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this review, 8 July 2011
Thank you very much for all the wonderful comments you have posted and am very glad to hear our hotel will be your 1st choice in Bangkok. It is certainly our objective to provide great value complimented by warm and friendly staff and again, thank you for recognising this.
Looking forward to welcoming you back in the not too distant future.

Best regards

Adrian Brown

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 July 2011

Both the location and the service was excellent. We had a reservation for a double, but by the time we arrived all the doubles were full. They upgraded us at not cost to a junior suite on the 18th floor with a river view. This is one of the very nicest hotels I have stayed at. The morning buffet was excellent too. Because we were off season, the prices were quite good too.

Room Tip: river side
See more room tips
Stayed June 2011, travelled as a couple
Helpful?
1 Thank jimily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this review, 8 July 2011
Thank you very much for taking the time to post your feedback and for the wonderful comments you have provided. I am so glad you found our location and service to be excellent and that it has been the nicest hotel you have stayed in. It is also nice to know that you also see us as being of great value as this is certainly how we want to be recognised for.
Once again, thank you and we look forward to welcoming you back in the not too distant future.

Best regards

Adrian Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 June 2011

Stayed at Chatrium for New Year's 2011. Upon arrival I was treated with personal attention and very professionally. The room I had was river facing on the 32d floor. Excellent view, very spacious and tidy. A river taxi dock is adjacent to the hotel which makes things very convenient; and it is only a short walk from an open-air market. If I ever return to Bangkok, I'll be staying here again.

  • Stayed January 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SteveKoger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this review, 1 July 2011
Just a short note to say thank you for the very positive comments you have given us during your stay over the New Year period and we are so pleased to know that we will be able to welcome you back to the Chatrium the next time you are travelling to Bangkok.

Best regards

Adrian Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 June 2011

No doubt that the strongest point of Chatrium is the view, especially based on the price. We were upgraded to a suite, which provided us a view of the river. The room was on a corner, so our bedroom had two large window views. We were on the 10th floor, and the view was wonderful even from that location.

Now, there were some issues with this hotel, but I considered them minor. One was the room design. Some parts of it were really odd. A desk that was too high to work at with such a low chair. Who wants blinds for a shower? Also, free Internet was included, but for only one laptop. The second laptop requires an additional fee. That is a first for my travels.

The breakfast buffet was okay. It is probably better than most, but the quality seemed to lack based on the price of the hotel. The pool was nice. A bonus was the exercise room. It was a decent size, but the machines and weights they had were a good quality. I did not have much interaction with the staff, but they seemed polite and checkout was very easy and quick with no confusion.

Lastly, the location on the Bangkok side of the river, but you still need to take their river boat to get to the Saphan Taksin BTS stop. This could be a 20 or 30 minute wait, so it might be easier to pay three dollars and have a cab drive you to the BTS stop. This hotel is also fairly close to Chinatown, which is worth a visit to see the shops and street life.

Room Tip: Ask for a room on the top floors and a river view
See more room tips
  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vandalay_Industries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this review, 1 July 2011
Many thanks for your detailed comments you have posted and while I am very happy to read you have enjoyed your stay, I am also dissapointed that we have not met your expectations in some areas and for this, please accept my most sincere apologies.
I am so pleased you find the pricing of our rooms with their views to be of great value, while I will certainly look at the height of the desk to the chair height and only allowing one user per time for our complimentary wireless internet service.
if you have a moment, I would be very interested to know more about the things you found to be rather odd so if you do have some time please drop me an email at adrian.bro@chatrium.com
Trusting that your overall impression was very positive, I look forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 28 June 2011

Gorgeous hotel, good location - free shuttle boat service to a central station, included breakfast was brilliant, excellent place for a luxury stay in bangkok to escape to after a day / night exploring.

  • Stayed June 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 7SunSeeker7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this review, 1 July 2011
Thank you very much for all the wonderful comments you have made about us. I am glad you found our shuttle boat service convenient and equally pleased you have spent time exploring Bangkok as there is so much to see and do here.
I also very much appreciate the recognition of our staff and the service they provide and you can be assured I will pass on these comments to them at our next general staff meeting.

Looking forward to welcoming you back in th not too distant future.

Best regards

Adrian Brown

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yackandandah
Level Contributor
105 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed 27 June 2011

We stayed in Chatrium Hotel Riverside for three nights as part of a one week escape to Thailand. The Hotel is well located and the rooms have stunning views of the river.

The breakfasts are amazing (as I think has already been mentioned by other reviewers. the hotel has a river shuttle service to take you to the BTS and the Bangkok is your oyster.

We wre lucky enough to be upgraded to a suite, with excellent appointments, just luxury. The hotel has lots of palces to eat and drink and even has a 7/11 on site.

All-in-all a graet choice.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank guykb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this review, 1 July 2011
Just a quick note to say thank you for the wonderful comments you have posted and we are so pleased to read you consider us to be a great choice and that you found our breakfast to be amazing.
Looking forward to welcoming you back in the not too distant future.
Yours sincerely

Adrian Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chatrium Hotel Riverside Bangkok

Property: Chatrium Hotel Riverside Bangkok
Address: 28 Charoenkrung Soi 70 | Bangkholame, Bangkok 10120, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Bangkok
#20 Spa Hotel in Bangkok
#24 Romantic Hotel in Bangkok
#25 Luxury Hotel in Bangkok
#28 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Chatrium Hotel Riverside Bangkok 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Chatrium Hotel Riverside Bangkok is our multiple award-winning 5-star hotel situated by the legendary Chao Phraya River, offering unparalleled and truly breathtaking views. Unwind in superiorly spacious guestrooms, each with river or cityscape views from the comfort of your bed or private balcony. Drink and dine at any of our six restaurants and bars, including spectacular buffets and Chinese cuisine. Work off the calories in our Fitness Center, relax by the infinity pool or be pampered at Nemita Spa, and when business calls, hold meetings in the function rooms or grand events in the Chatrium Ballroom. Chatrium is born from a passion to deliver uncompromising, warm service and an authentic destination experience. It is something we spread across all of our properties to ensure a remarkable experience that’s genuine, personal and reliable,wherever you decide to stay with us. ... more   less 
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Also Known As:
Chatrium Hotel Bangkok
Bangkok Chatrium Hotel

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