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“Amazing pool and great views”

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Chatrium Hotel Riverside Bangkok
Ranked #26 of 871 Hotels in Bangkok
Manchester, United Kingdom
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Amazing pool and great views”
Reviewed 27 February 2013

I have stayed in this hotel on my past two visits to Bangkok. The staff are friendly, rooms are huge and breakfast is lovely. Wifi is free and the pool is amazing, with views over the river.
The views from the bedrooms are great especially if you get a room on a higher floor.
Food and drink prices are expensive but that is to be expected.
We made regular use of the shuttle boat to the sky train which left exactly on time, so no having to wait around.
This hotel is very expensive however I would definitey recommend it if you want a luxurious stay in Bangkok.

Room Tip: Try to get a room on a high floor for better views over the city
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  • Stayed December 2012, travelled as a couple
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Helpful?
Thank karina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Montreal, Quebec
Level 5 Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 27 February 2013

The Chatrium is new, has a great location, a free shuttle boat to Taksin station. The buffet breakfast misses the mark somewhat, and as much as they want to use the booking engines, they seem to treat you a little differently when you show up having gotten a great rate through an internet booking. All rooms have sweeping views, the layout of each floor was well thought out, they have free wi-fi; but if you need to use the computers in the business center there is a charge.
Rooms were clean, staff was smiling!

  • Stayed February 2013, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank WildLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 27 February 2013

Happy, professional and courteous staff. Starting from the entrance to the lobby to the room to the pool, everything is spic and span. The breakfast is elaborate with choices that suit everyone's taste buds. A shuttle boat service every 15 mins. to take you across to the other side from where connectivity to the town is smooth through Skyline and tuk-tuk. Whether you are a single or with friends / family, Chatrium Riverside is highly recommended.

Room Tip: Must take a room on the higher floors to get a stunning view of the city and the pool area.
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  • Stayed February 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Ipshita_Saha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 February 2013

Hi there I stayed in Chatrium hotel for one week. One big positive thing on the service in the hotel is employee Somthop. He's a great and helpful guy of about 25 with short hair. He'll fix it all for you!

Grtz Viktor Walgemoed (Holland)

  • Stayed January 2013, travelled with friends
    • Service
Helpful?
2 Thank viktor w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 February 2013

Was a good hotel for Bangkok. Staff were very friendly and helpful.
Accommodation was good...Our sheets had holes in them and our ceiling above the kitchen was leaking one afternoon. We also had some tradespeople knocking at our door to do plumbing of some sorts? I personally feel like the hotel wasn't finished with fine detail however it was still a lovely place to stay.
The boat that took you to other docks was really helpful and appreciated.
Fantastic breakfast and breakfast selection! Definitely a highlight!

  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
Thank Meg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gagadju
Level 6 Contributor
138 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 26 February 2013

We arrived at this hotel only to be told that the king room we booked and paid for was not available. They told us to wait for an hour, as it was already after 3pm and check in time is 2pm I thought there would be rooms available. Although exhausted we waited and 20 mins later we were told that there was a twin room available. I asked them why the room we had paid for was not available and reception staff replied that they were busy and fully booked. This makes me question why they accepted our payment 2 weeks in advance if they are already fully booked.

I asked reception staff to find us a king room that we had paid for. I was told I would have to wait an hour. I said that they told me 20 mins ago it would take an hour, don't tell me it would take another hour on top of what we had already spent waiting. I explained that we were extremely tired from our flight and would like to freshen up but there was no offer of showers or anywhere to freshen up. I was just told to wait at reception which was extremely busy and very chaotic.

After another 15 mins of waiting, I went to the same guy that had been serving us and told him that I would not write a pleasing review on Trip Advisor if this was not sorted out. He looked freaked out, made a phone call and then within seconds room 3405 on the 34th floor became available. If they had no king rooms available as they claim to have been all fully booked then why did this room suddenly became available? I question the truthfulness of their answer.

Anyway, we finally got into our room which was very spacious and looked clean. However, when my partner started sneezing, I knew it was dusty. Upon closer inspection, I found all surfaces even the black floorboards covered in dust. Even towel railings were dusty. Towels were tatty. Water from the shower leaked onto the bathroom floor as there is a gap between glass shower wall and bathroom floor allowing excess water to leak out resulting in bathroom area getting flooded and very slippery.

This hotel was always crowded and very busy, there was no personality and no personal costumer service. Staff did not know you by name as there were too many guests in that hotel. I got the feeling that the amount of people in this hotel is comparable to hotels that cater for tour groups where there is a high turn over of guests each day.

Lifts took ages to come to the 34th floor particularly around breakfast time. We waited nearly 10 mins for it to come and when it did, it was full and so we couldn't get on and had to wait for another.


On the positive side, the hotel is by the river and has nice gardens surrounding it. Buffet breakfast is great and extensive. There is a shuttle ferry to take you to Sophan Taksin terminal where one can catch the BTS. The hotel is also within walking distance to the new riverside shopping mall called Asiatique. But this hotel is far from the Grand Palace, Wat Pho (reclining Buddha) and Khaosan Rd. Booking tours from this hotel is hugely expensive. I did not see any travel agents in this area. In fact other than Asiatique which is 10-15mins walk there is really nothing around this hotel.

Room Tip: Ask for a room that has a river view. Avoid Room 3405 as it had a view of the building behind it.
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  • Stayed January 2013, travelled as a couple
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Helpful?
Thank aitenshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Antwerpen, Belgium
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 February 2013

Very, very friendly, professional and helpful staff. They really make you feel welcome. We stayed three nights in room 2912 on the 29th floor with river view. Opening the curtains in the morning is like opening a gift. What a view!!
Breakfast is very good including dim sum and other specialties.
I would recommend this hotel to anyone who likes to be pampered.
Just make sure that you have the address card from the hotel with you because taxi drivers often do not know where the hotel is.

Room Tip: The higher rooms with river view are the best.
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  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
Thank 521SvG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chatrium Hotel Riverside Bangkok

Property: Chatrium Hotel Riverside Bangkok
Address: 28 Charoenkrung Soi 70 | Bangkholame, Bangkok 10120, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Bangkok
#20 Spa Hotel in Bangkok
#24 Romantic Hotel in Bangkok
#25 Luxury Hotel in Bangkok
#28 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Chatrium Hotel Riverside Bangkok 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Chatrium Hotel Riverside Bangkok is our multiple award-winning 5-star hotel situated by the legendary Chao Phraya River, offering unparalleled and truly breathtaking views. Unwind in superiorly spacious guestrooms, each with river or cityscape views from the comfort of your bed or private balcony. Drink and dine at any of our six restaurants and bars, including spectacular buffets and Chinese cuisine. Work off the calories in our Fitness Center, relax by the infinity pool or be pampered at Nemita Spa, and when business calls, hold meetings in the function rooms or grand events in the Chatrium Ballroom. Chatrium is born from a passion to deliver uncompromising, warm service and an authentic destination experience. It is something we spread across all of our properties to ensure a remarkable experience that’s genuine, personal and reliable,wherever you decide to stay with us. ... more   less 
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Also Known As:
Chatrium Hotel Bangkok
Bangkok Chatrium Hotel

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