I didn’t originally book this hotel but another one (Kempinski) closer to centre but changed it a few weeks before the trip because of the situation in central BKK at that time. Chatrium was ok but it is far far from the normal 5* BKK standard. If you are used to staying in Peninsula, Banyan Tree or Shangri La type of hotels, you will probably be disappointed.
We stayed 4 nights in 2 bedroom club suite. Rooms are ok. Nothing spectacular (perhaps a bit cold interior) but spacious and clean. Balcony with a riverview was a nice addition. Check in and check out were handled in a professional manner and the lady who checked us in was giving us a lot of information about the hotel and was very professional.
We dined one evening in the hotel with a nice riverview. Food was ok, but again nothing to fuss about. Breakfast was one big disaster. Poor quality and quantity (normal cheese missing most days, no orange marmalade which to my opinion should be quite basic item etc.). The biggest disappointment however was the lack of English from the staff. I asked whether they had porridge for our toddler and no one could understand my request. After that I brought our own but getting a cup of hot water, missing orange marmalade and cheese was also one big hassle. Breakfast is one of the biggest pleasures in a hotel but in this hotel I wanted to get over it as quickly as possible. The breakfast was also very crowded all the time. I really felt like staying in a huge tourist hotel in the Canary Islands (nothing wrong with Canary Islands otherwise) and didn't feel the the riverside bliss, I normally expect from Bangkok.
Location and amenities
I personally like the riverside. However, the boat transfer to the Saphan Thaksin Pier (to catch the skytrain) runs way too seldom especially during middle of the day. Therefore we usually took a taxi and asked them to bring us to the nearby skytrain station. I have never experienced such a problem with other riverside hotels. This hotel is quite close to Asiatique area which we visited one evening (highly recommended).
Swimming pool looks inviting but the water is ice cold plus there are way too few sun loungers for the size of the hotel. Even when we were there early, we couldn’t get any. No poolside service, you have to go and fetch your own towels. There is a 7/11 and children’s very small playarea almost next door. Club was ok. View was nice, “business centre” worked well and the service was efficient.
Would I come back to this hotel. No I wouldn’t. There are far better options in Bangkok even if I have to take slightly smaller room. The hotel felt like a hectic tourist hotel where you have to queue everywhere. I didn’t get the pleasant calm feeling many other hotels have been able to provide. Also it’s lacking many of the 5* star hotel things like pool service, adequate English skills and personality.
- Official Description (provided by the hotel):
- Chatrium Hotel Riverside Bangkok is our multiple award-winning 5-star hotel situated by the legendary Chao Phraya River, offering unparalleled and truly breathtaking views. Unwind in superiorly spacious guestrooms, each with river or cityscape views from the comfort of your bed or private balcony. Drink and dine at any of our six restaurants and bars, including spectacular buffets and Chinese cuisine. Work off the calories in our Fitness Center, relax by the infinity pool or be pampered at Nemita Spa, and when business calls, hold meetings in the function rooms or grand events in the Chatrium Ballroom. Chatrium is born from a passion to deliver uncompromising, warm service and an authentic destination experience. It is something we spread across all of our properties to ensure a remarkable experience that’s genuine, personal and reliable,wherever you decide to stay with us. ... more less
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- Also Known As:
- Chatrium Hotel Bangkok
- Bangkok Chatrium Hotel