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“Excellent value for money,the rooms and service was superb”

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Chatrium Hotel Riverside Bangkok
Ranked #26 of 862 Hotels in Bangkok
england
1 review
“Excellent value for money,the rooms and service was superb”
Reviewed 9 July 2009

This new suite hotel was an excellent expierence from the moment I arrived until I left. Great room,fitness area, lovely outdoor pool and superb service levels. Great value for money and will stay there again.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d_watt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this review, 31 July 2009
Dear d_watt

Thank you for sparing your valuable time to provide us the feedback after your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

Your comments are valuable in helping us to maintain a high level of service and ensure that guest expectations are met each visit. On this occasion, we are delighted to learn that you really enjoyed our facilities and products, particulary our personalised service provided by our well trained staff which makes your most pleasant stay with us.

Your kind comments have been shared to our team members and they are all appreciative.

We are very grateful for your patronage on this occasion and certainly hope that your future plans to Bangkok will include Chatrium Suites Bangkok , A Dusit Thani Hotels Partner and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality.

Yours sincerely,

Chatchawan Napawan
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ekero, Sweden
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 June 2009

It started not so good, traveling with two teenagers we booked 2 one-room suites. Of course we wanted the rooms to be close and on the same floor (we also asked for non-smoking, high floor and quiet). When arriving we were told that we were put on different floors. After some waiting time we were shown to our rooms, witch turned out to be smoking rooms (why allowing smoking in a new hotel???) and facing a building dump. Fortunately a supervisor showed up and this was corrected. Rooms still on low floor, but it seems that hotel only utilize lower 6 floors (my guess). Usually the check-in process says a lot about the hotel, but happily in this case this was wrong. This is one of the best hotels I ever stayed at. Everything from restaurant, both breakfast and dinner (somewhat expensive), was excellent, the balcony facing the river and the boat that took you to the skytrain. If you do not want to take skytrain there are some decent restaurants just by the pier. All in all a very good place, and if they managed to clean up the check-in procedure easily will make it to top 3. Last year we stayed at Lebua witch also was nice. The difference is that Chatiurm has a better location by river, better staff and better prices. We will be back. Now off to Koh Samui and the Waterfront.

  • Stayed June 2009, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank nisse_persson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Chatchawan Napawan - Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this review, 30 June 2009
Dear nisse_persson,

First of all , thank you most sincerely for taking the time to give your comments on your experience during your recent stay with u at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner. We always appreciate having our guests bring to our attention, as you have done, what has not met with their expectations.

The points you raised are well received and we sincerely regret that you have been disappointed with the room allocation and in room checking in process. There is no excuse to make but please rest assured that we have discuss this in length with Department Heads concerned to review the whole process as we constantly strive to rectify our shortcomings and find better ways to meet guest expectations and serve you better.

Meanwhile, we hope to be given the opportunity to welcome you back again with the Kingdom’s world-renowned tradition of Thai hospitality.

Yours sincerely,
Chatchawan Napawan
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chatrium Hotel Riverside Bangkok

Property: Chatrium Hotel Riverside Bangkok
Address: 28 Charoenkrung Soi 70 | Bangkholame, Bangkok 10120, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Bangkok
#20 Spa Hotel in Bangkok
#24 Romantic Hotel in Bangkok
#25 Luxury Hotel in Bangkok
#28 Business Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Chatrium Hotel Riverside Bangkok 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Chatrium Hotel Riverside Bangkok is our multiple award-winning 5-star hotel situated by the legendary Chao Phraya River, offering unparalleled and truly breathtaking views. Unwind in superiorly spacious guestrooms, each with river or cityscape views from the comfort of your bed or private balcony. Drink and dine at any of our six restaurants and bars, including spectacular buffets and Chinese cuisine. Work off the calories in our Fitness Center, relax by the infinity pool or be pampered at Nemita Spa, and when business calls, hold meetings in the function rooms or grand events in the Chatrium Ballroom. Chatrium is born from a passion to deliver uncompromising, warm service and an authentic destination experience. It is something we spread across all of our properties to ensure a remarkable experience that’s genuine, personal and reliable,wherever you decide to stay with us. ... more   less 
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Also Known As:
Chatrium Hotel Bangkok
Bangkok Chatrium Hotel

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