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“Fantastic, loved it, the best hotel ever”

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Chatrium Hotel Riverside Bangkok
Ranked #27 of 889 Hotels in Bangkok
Reviewed 22 September 2009

My boyfriend and I stayed here for 3 nights. We arrived and were welcomed with great and friendly staff. We booked a room overlooking the city, but was upgraded to view the city and the river for the same price. Our room was fantastic, we booked the grand one bedroom suite and it was huge. It overlooked the whole of the city and the river, so nice! The pool is on the 6th floor overlooking the river, it was a fantastic view, and you can even see the sun set here. It was so relaxing and peaceful, no loud music played by the pool. Every day the room was cleaned 2 times. In the evening, the bedroom slippers and robes were left out from the bed, with (complimentary) water left on the desk. The food was gorgeous, and not too expensive considering it is a 5 star. We ate here 2 nights, the fruit shakes were made with real fruits. For the buffet breakfast, there was so much choice, the food was fresh and the waiting staff were always there to fill your glass with juice, serve you whatever you wanted. The staff were friendly and always smiling. However english not spoken great or hardly any by some. This was the best hotel we have ever stayed in, I have never experienced anything like it. The price was so reasonable it was unbelievable for the standard of service and the whole experience. I would recommend this hotel to anyone.

  • Stayed: September 2009, travelled as a couple
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Thank DMS69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 30 September 2009

Dear DMS69,

Thank you for sparing your valuable time to provide us feedback following your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

As a well traveled guest, your comments are valuable in helping us to maintain a high level of service and ensure that your expectations are met each visit. On this occasion, we are delighted to learn that you really enjoyed our River View accomodation as well as other facilities provided such as restaurants & bar and personalised service from our staff.

Your kind compliments of our staff has been shared to our team member and I know that they appreciate the recognition that you have given and are always delighted to be at your service.

Your constructive comment of English level of our staff is being giving due attention as we constantly find the better way to improve ourselves in order to serve guest better.

We certainly hope that your future plans to Bangkok will include Chatrium Suites Bangkok , A Dusit Thani Hotels Partner and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality.

With best regards,

Chatchawan Napawan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,178 - 6,184 of 8,405 reviews

Reviewed 22 September 2009

Our experience at the Chatrium Suites was just wonderful. We would have really liked to have stayed longer. The rooms, larger than my own small appartment at home, were very nicely appointed, as was the hotel itself. The view from the river view room was impressive, the bed incredibly comfortable. The pool, a long lap pool with a view of the city, was was beautiful and happily, not overly chlorinated. The breakfast buffet, though not the largest we've seen at a 5 star, was very well done, with numerous high quality asian and western choices. The most spectacular thing about our stay, however, was certainly the attention to detail paid by the staff and their helpfulness. For instance, we had our own welcoming committee upon arrival to show us the room and the second you go out to the pool, someone is there to lay a new towel down for you on the chair you chose. Very attentive indeed!

Finally, the deal we got was amazing, although I am not sure if it was a special we managed to get or the regular price at the time. In any case, if the price does not increase too much, we will certainly stay there next time around and hopefully for longer.

  • Stayed: September 2009, travelled as a couple
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1  Thank cafekrazd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 27 September 2009

Dear cafekrazd,

Thank you for sparing your valuable time to provide us with your feedback following your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We are delighted to learn that you had an enjoyable stay here with a favourable impression of our accommodation and other facilities arrangement especially personalised service from our staff. Your kind compliments will be shared to the entire team.

Your kind patronage of Chatrium Suites Bangkok, A Dusit Thani Hotels Partner is very much appreciated and we hope that your future plans to Bangkok will include us again and that we will have an opportunity to welcome you back with warm and gracious Thai Hospitality.

With best regards,

Chatchawan Napawan
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2009

I chose to stay at the Chatrium Suites because of the positive feedback on trip advisor. My stay met all expectations and the next time I am in Bangkok I will choose no other hotel. My room was spotless, the kitchen amenities were wonderful and gave me a feeling of being home away from home. Each and every staff member I came in contact with provided the utmost customer service in a professional manner.

Thank you again for a magnificent stay.

  • Stayed: September 2009, travelled solo
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Thank thaidorran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 27 September 2009

Dear thaidorran,

Thank you for sparing your valuable time to write and share your great experience following your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We are delighted to learn that you had an enjoyable stay with us with a favourable impression of our friendly and helpful staff. Your kind compliments have been shared to the entire team and they are appreciative.

Your kind patronage of Chatrium Suites Bangkok, A Dusit Thani Hotels Partner is much appreciated and we look forward to welcoming you back in the near future.

Warmest regards,

Chatchawan Napawan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2009

This is a fantastic hotel! the staff is welcoming and extremely helpful. They will go out of their way to make sure you have a pleasant stay. the rooms were extremely clean and spacious. the maid comes by twice a day to clean your room. the breakfast buffet was good although i would have preferred more thai dishes. the concierge and reception staff were knowledgeable and spoke english. the hotel and the service was definitely five stars rating . the hotel has its own pier and river boat shuttle that runs every from the hotel pier to the BTS sky train pier every 15 min. Getting around bangkok for shopping was a breeze.. i plan to return to the Chatrium again.

  • Stayed: September 2009, travelled with family
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Thank sweethot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 27 September 2009

Dear sweethot,

Thank you for sparing your valuable time to provide us with your feedback following your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We are delighted to learn that you had an enjoyable stay here with a favourable impression of our accommodation by the river and other facilities arrangement especially personalised service from our staff. Your kind words of praise have been shared with the entire team and they are very appreciative.

Your kind patronage of Chatrium Suites Bangkok, A Dusit Thani Hotels Partner is very much appreciated and we hope that your future plans to Bangkok will include us again and that we will have an opportunity to welcome you back with warm and gracious Thai Hospitality.

With best regards,

Chatchawan Napawan
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2009

I Cannot say enough about this hotel, especially after having visited the other hotels listed on tripadvisor ahead of this curve.
firstly, get a river view suite. then, write down their phone no to show you cabbie at the airport, as most do not know how to get there. then, relax..
it is part of a residential complex, hence very safe and very serene.
the receptionist will check you in seated, will take you to your room and the manager will balk if you attempt to tip him. he can be seen mopping the floor,too.
the one restaurant is very nice, with excellent breakfast.
the ferry is very convenient to the skytrain, so you are in the city and yet out.
enjoy the riverside seating, waiting for the 15 minute ferries, enjoy the friendly staff and appreciate the serenity.
only problem is the lack of tourists, which does not lead the atmosphere to feel like a hotel. maybe it is a good thing, maybe bad. i just hope that their business picks up and they make money and survive the current downslump.
my wife and i loved this place and so will you.
by the way, the pool is highly recommended and far better than that at lebua.
so, go ahead and enjoy.
rgds

  • Stayed: September 2009, travelled as a couple
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2  Thank hotsteve21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 22 September 2009

Dear hotsteve 21,

Thank you for sparing your valuable time to provide us feedback following your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

As a well traveled guest, your comments are valuable in helping us to maintain a high level of service and ensure that your expectations are met each visit. On this occasion, we are delighted to learn that you really enjoyed our River View Suites as well as other facilities provided such as restaurants and boat shuttle service.

Your kind compliments of our staff has been shared to our team member and I know that they appreciate the recognition that you have given and are always delighted to be at your service.

We certainly hope that your future plans to Bangkok will include Chatrium Suites Bangkok , A Dusit Thani Hotels Partner and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality.

With best regards,

Chatchawan Napawan
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2009

Chatrium was the 1st hotel I booked in my 2 months journey through some countries in Asia. The price was on 7th Aug 50Euro per day for 2 person incl. breakfast. Very nice one comparing to what you get for it. Stuff was excellent, suite huge with magnificent views over the river and Bangkok city. Swimming pool was perfectly set in the area. The only negative thing which I mentioned to the reception was that the internet wasn't free. Prompt after this I got for free the hotel's executive services suite where I could look on the net for our next stay. So the manager Chatchawan Napawan react very flexible and made a very good move that I couldn't afterwards say anything negative about the hotel. The shuttle boat service was perfect.

  • Stayed: August 2009, travelled on business
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Thank alanbates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 22 September 2009

Dear alanbates,

Thank you so much for sparing your valuable time to provide us feedback after your recent stay with us at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We very much appreciate your feedback and advice. The hospitality business is one of continuous improvement which is why we value the views of our guests and supporters very highly.

On this occasion, we are delighted to learn that you enjoyed your stay here in our Suite with river view as well as other facilities provided.

Your kind patronage of Chatrium Suites Bangkok, A Dusit Thani Hotels Partner is very much appreciated and we look forward to welcoming you back at your Bangkok home in the near future.

With best regards,

Chatchawan Napawan
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2009

This was our first stop in Thailand & we booked the river view, if I was you, so would I.

The rooms are big, very clean & with great facilities.

We got a bargain, £35 a night (cheaper than Lamphu Tree House) & it was worth much, much more.

We are buying the bed for ourselves on our return to England, this is how comfortable it was, seriously we are.

The service was A1 & they even delivered a fresh handmade cake for my partners birthday, which was a lovely touch.

Its a simple (free) boat trip to the nearest sky train into Bangkok's centre (Siam probably, zone 4 to start with) & back if you're getting home before 10:30, otherwise its definitely a taxi back & you'll need to take the hotels card with you so you don't have to explain where it is.

The restaurant/ breakfasts etc are very good, but I'd say go into Bangkok!

If we go back to Bangkok, this & Lo-Shu restaurant will be on our list, its definitely one of the nicest hotels I've stayed in.

  • Stayed: September 2009, travelled as a couple
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1  Thank Honeymonster102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 17 September 2009

Dear Honeymonster 102,

Thank you for sparing your valuable time to provide us with your feedback following your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We are delighted to learn that you had an enjoyable stay here with a favourable impression of our accommodation and other facilities arrangement especially personalised service from our staff. Your kind compliments will be shared with the entire team.

Your kind patronage of Chatrium Suites Bangkok, A Dusit Thani Hotels Partner is very much appreciated and we hope that your future plans to Bangkok will include us again and that we will have an opportunity to welcome you back with warm and gracious Thai Hospitality.

With best regards,

Chatchawan Napawan
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chatrium Hotel Riverside Bangkok

Address: 28, Soi Charoen Krung 70 | Wat Phraya Krai, Bang Kho Laem, Bangkok 10120, Thailand
Region: Thailand > Bangkok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Bangkok
#20 Spa Hotel in Bangkok
#24 Romantic Hotel in Bangkok
#26 Luxury Hotel in Bangkok
#28 Business Hotel in Bangkok
Price Range: £70 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Chatrium Hotel Riverside Bangkok 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Chatrium Hotel Riverside Bangkok is our multiple award-winning 5-star hotel situated by the legendary Chao Phraya River, offering unparalleled and truly breathtaking views. Unwind in superiorly spacious guestrooms, each with river or cityscape views from the comfort of your bed or private balcony. Drink and dine at any of our six restaurants and bars, including spectacular buffets and Chinese cuisine. Work off the calories in our Fitness Center, relax by the infinity pool or be pampered at Nemita Spa, and when business calls, hold meetings in the function rooms or grand events in the Chatrium Ballroom. Chatrium is born from a passion to deliver uncompromising, warm service and an authentic destination experience. It is something we spread across all of our properties to ensure a remarkable experience that’s genuine, personal and reliable,wherever you decide to stay with us. ... more   less 
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Also Known As:
Chatrium Hotel Bangkok
Bangkok Chatrium Hotel

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