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Chatrium Hotel Riverside Bangkok
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Reviews (9,012)
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6,256
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All reviewsriver viewshuttle boatbarge restaurantgrand suitefree boatchao phraya riverlarge balconyboat servicehotel boatsaphan taksinbreakfast buffetone bedroom suitetop floorexcellent hotelgreat poolthe hotel offerswelcome drink
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6,582 - 6,587 of 9,012 reviews
Reviewed 20 October 2009

What a treat it was to stay here for nine nights. Wow! I was originally scheduled to stay here for six nights. After one night, I decided I liked the hotel so much I extended my stay for three straight days.

There is not much I can say - it has been said. Stay here - you will be very happy.

The only comment I'd like to make is regarding the location. All of the major hotels, including those that are more central (Peninsula, Manadarin Oriental, Hilton, Marriott, Sheraton, etc.) have their own shuttle boats to the BTS Saphan Taksin station. That is where you want to be to get around Bangkok. The only difference is that the boat ride from the Chatrium takes 5 minutes while it takes 2 minutes from the Peninsula. In other words, location is not an issue.

I would like to recognize the following employees that made me feel extremely welcome and made my stay memorable:

Nat - Asst. Concierge
Mr. Narote - Concierge
Art - Rooms Division Manager
Narisalak - Front Desk Manager
Natda - Front desk clerk.

They are all tops at their jobs.

  • Stayed: October 2009, travelled solo
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3  Thank Sarasota34235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 23 October 2009

Dear Sarasota 34235,

Thank you very much for taking the time to share your great experience after your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We are pleased to learn that you have found everything to your satisfaction during your recent stay here and that it was a pleasant as well as memorable experience. Your kind compliments do indeed give us tremendous encouragement for our ongoing commitment towards service excellence. Please rest assured that we will continue to be receptive and sensitive to the needs of our esteemed guests so that your future visit will be as pleasant and memorable as the last.

Thank you once again for your kind feedback. Meanwhile, our entire staff and I very much look forward to the immense pleasure of welcoming you back to your Bangkok home for another memorable visit by the River of Kings.

Yours sincerely,

Chatchawan Napawan
director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2009

Stayed for 4 nights and it was marvelous, the staff were very attentive without being over bearing. If you can afford the river view suite go for it. If i ever return to Bangkok I know where I am staying. The bed was something special, the choice at breakfast was first class. It is obvious that staff are well trained and loyal to the hotel. Pool was fantastic.

  • Stayed: October 2009, travelled as a couple
    • Value
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2  Thank paulandceleste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 23 October 2009

Dear paulandceleste,

Thank you very much for taking the time to share your great experience visit after your recent stay with us at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We are extremely grateful for your kind comments and most delighted to learn that your recent stay with us did not disappoint you in the least. The staff and Management team give a great deal of thought to fulfill the needs of our esteemed guests and to improve our overall standard of service. In this regards, your kind compliments give us tremendous encouragement while indicating that our efforts are heading into the right direction.

Thank you once again for your kind feedback. Meanwhile, our entire staff and I very much look forward to the immense pleasure of welcoming you back to your Bangkok home for another memorable visit by the river of Kings,

Yours sincerely,

Chatchawan Napawan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2009

Three days on a place of heaven. We have found our place for our next visits in Bangkok. For 100 bath which is just two Euro we drive with a taxi to the entertainment area.But here in the Chatrium we love to have a room wih space and a pool with a great view and service. It is just a place where we can relax after business. Very quit but with a friendly and helpfull professional team.
We like to say thank you for this wonderfull three days. There is no point to critisis but a lot of points to love. Specialy the interior and the decoration is warm and you can feel like at home. The ideal place far from the vibrant city -but close to go when you like

  • Stayed: October 2009, travelled on business
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3  Thank tourism-insider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 23 October 2009

Dear tourism-insider,

Thank you very much for sparing your valuable time to share your great experience feedback after your recent stay with us at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

We are pleased to learn that you have found everything to your satisfaction during your recent stay with us and that it was a pleasant as well as memorable experience. Your kind compliments do indeed give us tremendous encouragement for our ongoing commitment towards service excellence. Please rest assured that we will continue to be receptive and sensitive to the needs of our esteemed guests so that your future viists will be as pleasant and memorable as the last.

Meanwhile, our entire team and I very much look forward to the immense pleasure of welcoming you back to your Bangkok home for another memorable visit by the River of Kings.

Yours sincerely,

Chatchawan Napawan
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2009

We stayed at the Chatrium Suites since we like to try all new hotels in Bangkok. The hotels offers great deals in this period and we booked a river view suite. The hotel is out of the way however provides boat transport to the Taksin sky train. Upon entering the hotel you don't feel the special hotel feeling that we love in luxury Bangkok hotels. It's cold, empty and without atmosphere. It feels more like an office or an apartment complex. this is very disappointing. The room is ok, modern, however does not have the luxury feeling. the furniture is Ikea style. The bathroom is too small. There is a kitchen that could be convenient for families. The view from the bedroom and balcony is magnificent. The restaurant are cold and without soul. Breakfast is ok with an adequate selection. For the price the hotel was a nice try however compared with competitors like Peninsula, Shangri-La and Oriental this is no match at all.

  • Stayed: October 2009, travelled as a couple
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3  Thank chelo4398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 23 October 2009

Dear chelo4398,

Thank you so much for taking the time to provide us your feedback after your recent stay at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner.

The points you raised are well received and we sincerely regret that you have been disappointed with our accommodation and furniture decorated. Chatrium Suites Bangkok is an all suites hotel and was designed with the concept of providing a spacious exclusivity and refinement of a home ambience.

Please rest assured that this subject will certainly be taken into consideration when we next review our improvement programme. It was most kind of you to provide us with your constructive comments since it is only through our valuable guest comments that we can properly improve our standard of products and services.

Apart from the above issue, we do hope that you had an enjoyable stay and were satisfied with the river view from your room. Meanwhile, our entire staff and Management Team very much look forward to the immense pleasure of welcoming you back to Chatrium Suites Bangkok, A Dusit Thani Hotels Partner in the near future.

Yours sincerely,
Chatchawan Napawan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2009

Like most travelers, we decided to stay at Chatrium after the fantastic reviews. We stayed for 3 nights for a 1BR Suite River View at the 16th storey which is the highest level open. Take note that they are officially open in Nov 2009 where all the floors will be open to public.

My first impression is WoW when I open the door. Our room is 1613. View is lovely. I guess after reading so many others review, I shall not emphasis on the advantage but on the room for improvement.

1) There should have an anti-slip mat for the bath tub
2) Hotel handbook should be place on the coffee table in the living room, instead in the drawer where we have to find for it. Why must it be hidden away?
3) Why was the remote controller during room cleaning be place almost at the back of the TV? Weird
4) I just can't stress enough that why internet access wasn't a complimentary. It will be a big plus.
5) Each room should come with 2 umbrellas instead of one.
6) Kitchen is available but utensils are not complete? There are like only 3 plates. More plates, spoon, knifes, fork should be make available.

Other little thing that make me feel welcome

1) Front office officer will lead you to your room and explain the room facilities.
2) Gym is fully equipped and very good to use.
3) Ferry timing is accurate.
4) 7-11 is just around the corner.
5) Big fridge!
6) The most importantly is it feels like home rather than a hotel room!

  • Stayed: October 2009, travelled as a couple
    • Value
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3  Thank DrAnarchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatriumSuitesBKK, Director of Rooms at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 23 October 2009

Dear DrAnarchy,

First of all, thank you most sincerely for taking the time to provide us comments on your experience during your recent stay with us at Chatrium Suites Bangkok, A Dusit Thani Hotels Partner. . We always appreciate having our guests bring to our attention, as you have done, what could be done better.

The points you raised are well received and please rest assured that the subject will certainly be taken into consideration when we next review our improvement programme. It was most kind of you to provide us with your constructive feedback since it is only through our valuable guest comments that we can properly improve our standard of products and services.

On a different note, we are pleased to learn that you were satisfied the level of services rendered during your stay. Meanwhile, we hope to be given the opportunity to welcome you again with the Kingdom’s world-renowned tradition of Thai hospitality.

Yours sincerely,

Chatchawan Napawan
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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