My wife and I, who live by TA, had an interesting stay at the Chatrium Suites.
First the positives.
The standard room we had was amazing. Huge, well designed and quiet. A good night's sleep was guaranteed. Some have said the location is a negative, although we found it to be great -- away from the hustle and bustle of Bangkok and a short, enjoyable boat ride from the BTS station.
Art was great at reception, giving us a great restaurant recommendation, and breakfast staff were all very good.
But a few negatives, which surprised us. One night we didn't get a turndown. We mentioned it to the front desk and received a letter the next morning saying our 'do not disturb' sign was on. That wasn't the case. My wife and I made sure to check before we left for dinner the previous evening. We made that known to staff, and received a slew of apologies.
We had trouble figuring out how to use the room thermostat, given it fluctuated wildly when altering the temperature. A housekeeping member came up to take a look and called someone else when she couldn't figure it out. No one else came up.
As listed in the information booklet, water is supposed to be provided at the gym. On three visits, once it wasn't there, the next time we had to call reception for a few bottles, and on the third, no water at all. This despite bringing the matter up with reception.
After our room was cleaned one day, for some strange reason the temperature panel was turned off completely. The room service line was perpetually busy, even when calling at a late hour.
Minor quibbles, but issues we wouldn't have expected from a 5-star place.
Would we stay there again? Of course. But there's still work to be done.
- Official Description (provided by the hotel):
- Chatrium Hotel Riverside Bangkok is our multiple award-winning 5-star hotel situated by the legendary Chao Phraya River, offering unparalleled and truly breathtaking views. Unwind in superiorly spacious guestrooms, each with river or cityscape views from the comfort of your bed or private balcony. Drink and dine at any of our six restaurants and bars, including spectacular buffets and Chinese cuisine. Work off the calories in our Fitness Center, relax by the infinity pool or be pampered at Nemita Spa, and when business calls, hold meetings in the function rooms or grand events in the Chatrium Ballroom. Chatrium is born from a passion to deliver uncompromising, warm service and an authentic destination experience. It is something we spread across all of our properties to ensure a remarkable experience that’s genuine, personal and reliable,wherever you decide to stay with us. ... more less
- Reservation Options:
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- Also Known As:
- Chatrium Hotel Bangkok
- Bangkok Chatrium Hotel