The hotel had my booking for a 3 person room for several days before checkin, yet when we arrived at 10pm we still had to wait over 20 minutes for a room to be prepared with an additional bed.
The extra bed was just a rollaway with a very thin foam mattress, nowhere near the standard of the other beds in the room, which I find a little unfair and unprofessional.
The other beds had the usual excessively firm Thai mattress, but it was surprisingly not too uncomfortable. In fact I slept quite well, and the curtains also kept the room quite dark.
Service at the hotel was a bit hit and miss. The daytime staff were quite friendly and obliging, whereas the lady who checked us in was quite ambivalent about everything she did, and seemed to have forgotten that she worked in the hospitality industry.
Housekeeping was also hit and miss, beds were made, water was replaced, but it was almost like they were told not to enter the bathroom. Soap and shampoo were not replaced every day as they should have been, and requests for this fell on deaf ears half the time. Cleanliness was OK. Nothing drastic but also not spotless. I cleaned the shower glass for them but I'm sure nobody will notice.
As other reviews mention, the location of this hotel is one of its main selling points, being 2 minutes' walk to the BTS Silom Line. Traffic around the hotel is a nightmare, but this is Bangkok after all!
The shower has a see-through window to the main bedroom area. I'm not sure what the point of this is, and thankfully the shower curtain covered this window effectively. Coupled with the condoms that were provided as part of the "menu" in the room, I did for a moment wonder what type of clientele this hotel catered to. Nevertheless I didn't see anything untoward anywhere.
Breakfast was a reasonable selection, pretty much the same every day, with both Asian and "western" choices. Food was kept warm only when other customers of the hotel bothered to close the lids on the bain maries that the food was kept in. This did not happen often. Yoghurt was available but left unrefrigerated - this is nothing new for SE Asian hotels, so I just steered clear of the foods that had a higher risk of causing me any stomach upsets. Having said that, I didn't have any problems after eating the included breakfasts. Most of the eggs were served soft. Some well-done eggs were also brought out and always got taken quicker, but were slow to be replaced. After 09:30, the restaurant staff showed no interest in replenishing anything despite breakfast going through to 10:00.
Wi-Fi speed was good and internet connectivity was reasonable, with only a few outages. I'd say it worked about 80% of the time that I needed to use it.
The selection of TV channels was definitely geared towards Thai customers, with only a few English channels. I struggled to find anything of interest on TV which surprised me. I'd expect better from a hotel in the commercial/business district of Bangkok.
The room was advertised as having tea/coffee making facilities. This amounted to a kettle. No tea/coffee cups were provided, only glasses, and forget about actually having the tea/coffee/milk that is implied by this! Nevertheless of course tea and coffee were available at the restaurant.
A "welcome drink upon arrival" was also advertised and not provided, however the room did have a safe in the wardrobe, which funnily enough was not advertised anywhere on the room listing that I used for my booking!
Sound insulation left a little to be desired. I could hear the plumbing of the room next door however I didn't have any major dramas and had also brought earplugs with me just in case. I suspect if you got a rowdy group of people outside in the corridor you'd definitely hear them in your room.
Air conditioner was a little noisy but not too bad. I am a light sleeper and it didn't cause me any grief.
Food stalls around the hotel and Chong Nonsi station didn't stay open much past 10pm so it wasn't a really "happening" place but again you are 4 stops away from MBK shopping centre.
Basically a 3 star (by "western" standards) hotel with a nice rooftop pool. Pretty good value around the THB1400 mark. It wasn't particularly outstanding with anything but also not particularly disappointing (except for the extra bed being crap). It still had a reasonably modern feel to it, so it represents fair value for money for a hotel within a stone's throw from the BTS Skytrain.
- Official Description (provided by the hotel):
- The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more less
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- Also Known As:
- The Heritage Bangkok Hotel Bangkok
- The Heritage Hotel Bangkok