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“Good value option, service could improve.”

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The Heritage Bangkok
Ranked #745 of 858 Hotels in Bangkok
Melbourne, Australia
Level Contributor
258 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
“Good value option, service could improve.”
Reviewed 16 February 2014

The hotel had my booking for a 3 person room for several days before checkin, yet when we arrived at 10pm we still had to wait over 20 minutes for a room to be prepared with an additional bed.
The extra bed was just a rollaway with a very thin foam mattress, nowhere near the standard of the other beds in the room, which I find a little unfair and unprofessional.
The other beds had the usual excessively firm Thai mattress, but it was surprisingly not too uncomfortable. In fact I slept quite well, and the curtains also kept the room quite dark.
Service at the hotel was a bit hit and miss. The daytime staff were quite friendly and obliging, whereas the lady who checked us in was quite ambivalent about everything she did, and seemed to have forgotten that she worked in the hospitality industry.
Housekeeping was also hit and miss, beds were made, water was replaced, but it was almost like they were told not to enter the bathroom. Soap and shampoo were not replaced every day as they should have been, and requests for this fell on deaf ears half the time. Cleanliness was OK. Nothing drastic but also not spotless. I cleaned the shower glass for them but I'm sure nobody will notice.
As other reviews mention, the location of this hotel is one of its main selling points, being 2 minutes' walk to the BTS Silom Line. Traffic around the hotel is a nightmare, but this is Bangkok after all!
The shower has a see-through window to the main bedroom area. I'm not sure what the point of this is, and thankfully the shower curtain covered this window effectively. Coupled with the condoms that were provided as part of the "menu" in the room, I did for a moment wonder what type of clientele this hotel catered to. Nevertheless I didn't see anything untoward anywhere.
Breakfast was a reasonable selection, pretty much the same every day, with both Asian and "western" choices. Food was kept warm only when other customers of the hotel bothered to close the lids on the bain maries that the food was kept in. This did not happen often. Yoghurt was available but left unrefrigerated - this is nothing new for SE Asian hotels, so I just steered clear of the foods that had a higher risk of causing me any stomach upsets. Having said that, I didn't have any problems after eating the included breakfasts. Most of the eggs were served soft. Some well-done eggs were also brought out and always got taken quicker, but were slow to be replaced. After 09:30, the restaurant staff showed no interest in replenishing anything despite breakfast going through to 10:00.
Wi-Fi speed was good and internet connectivity was reasonable, with only a few outages. I'd say it worked about 80% of the time that I needed to use it.
The selection of TV channels was definitely geared towards Thai customers, with only a few English channels. I struggled to find anything of interest on TV which surprised me. I'd expect better from a hotel in the commercial/business district of Bangkok.
The room was advertised as having tea/coffee making facilities. This amounted to a kettle. No tea/coffee cups were provided, only glasses, and forget about actually having the tea/coffee/milk that is implied by this! Nevertheless of course tea and coffee were available at the restaurant.
A "welcome drink upon arrival" was also advertised and not provided, however the room did have a safe in the wardrobe, which funnily enough was not advertised anywhere on the room listing that I used for my booking!
Sound insulation left a little to be desired. I could hear the plumbing of the room next door however I didn't have any major dramas and had also brought earplugs with me just in case. I suspect if you got a rowdy group of people outside in the corridor you'd definitely hear them in your room.
Air conditioner was a little noisy but not too bad. I am a light sleeper and it didn't cause me any grief.
Food stalls around the hotel and Chong Nonsi station didn't stay open much past 10pm so it wasn't a really "happening" place but again you are 4 stops away from MBK shopping centre.
Basically a 3 star (by "western" standards) hotel with a nice rooftop pool. Pretty good value around the THB1400 mark. It wasn't particularly outstanding with anything but also not particularly disappointing (except for the extra bed being crap). It still had a reasonably modern feel to it, so it represents fair value for money for a hotel within a stone's throw from the BTS Skytrain.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look. So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
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English first
Singapore, Singapore
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 February 2014

Selected this hotel because of its location and their promotional price. Located right next to Chong Nonsi BTS, it makes most places in BKK very easily accessible! It takes only 3 stops on the BTS to get to the main shopping belt in Siam, or just take a short walk round the block to get to Silom.

The hotel itself was not too shabby. It's better than another 3 star hotel I've stayed in, and one of the better ones in terms of value for money.

Service staff are generally helpful and friendly. They smile and greet you almost all the time.

The breakfast could be improved though. The food selection is relatively small, but all right considering they offer you all possible options from a typical western breakfast to asian fare. Unfortunately it tends to run out quickly, and the refill is a little slow. But it might be because it was rather crowded around 930am, just before breakfast ends at 10. The choices don't vary much day by day.

The housekeeping though isn't fantastic.. not the most meticulous. They replaced our towels daily but they were folded and place in different places everyday - which was strange??? And our beds were also rather haphazardly put together. Not to sound overly OCD but the pillows looked like they were thrown randomly, and the blanket wasn't neat... and my partner's clothes (which he placed nicely at the end of the bed before he left) were thrown messily onto my bed. :(

The biggest qualms I have though.. was that I think... the room probably needs some major cleaning and vacuuming.. because... i saw a cockroach on our first night there... which should be a major alert for many guests. :(

BUT having said that, the rooms don't actually look bad or dirty. The bed sheets and towers were white and clean, and the bathroom was good... with the exception of a rather old looking shower curtain that really looks like it needs to be thrown out...

Room Tip: Certain corner suites are much larger, I think room 07 is one of those.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qqravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look. So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
1 review
Reviewed 9 February 2014

We enjoyed our stay at the Heritage because it is located right next to BTS station Chong Nonsi. Staff is friendly and helpful. Cool room interior. Still private for the busy location. The pool is also fun.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look. So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pattaya, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2014

AC unit for ajacent room roared loader than a jet engine, hense broken sleep. Breakfast was cold even fried eggs fresh from the kitchen where, yep you guessed it, cold. The guy at information sold us ticket to Silom Village, we discovered at twice the price, he was away the next day so could not confront him......
On a positive note the hotel is well located....... Think i will consider a different hotel next stop to Bangkok. Oh yeah and there is no point tell the hotel staff of problem as they will just laugh as there is very little they can to to fix stuff......

Room Tip: Don't get a room with spa bath, corner room might be better also.....don't expect too much...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KirstyBarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will keep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look.
Also the air-condition, electrical and water supply is now been taking care of. Weekly, monthly, and yearly check-up had been performed.
So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bangkok hotels

Bursa, Turkey
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 February 2014

The really good things: Located smack dab next to the Green Line, which connects to the blue line only one or two stops away, which makes travelling around Bangkok very easy. The complementary breakfast is surprisingly good and has a lot of variety, from the more traditional Asian fare (noodles and veg) to more western foods, like cereals and eggs.

The average: Rooftop pool is small and often crowded. Rooftop bar/restaurant is closed during the "winter." The hotel room itself is fairly small, though it definitely does the trick.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyingethiopia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look. So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 February 2014

The location is great, right across from Chong Nonsi BTS. Staff was friendly, food was good. The room hadn't been vacuumed, and the shower curtain was covered in mold which we found very disturbing. We have stayed at far worse in BKK so I would say 3 out of 5 star rating is very fair.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyNakMuay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look. So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrnambool, Australia
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 February 2014

very pleased with this hotel. it's in a great location across from a sky train station and about 800m to the patpong markets at silom. it's only 2 stops to the river ferrys and 3 stops to mbk shopping centre. the rooms are large and clean and the breakfast was very good. there is a small gym and a rooftop pool to cool off. the pool has no where near enough deck chairs unfortunately. the only downside is the lack of english at reception.
this hotel offers excellent value for money.

Room Tip: we had rooms on either side of the hotel on floors 5 and 7 and they were equally as good
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margie112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look. So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Heritage Bangkok

Property: The Heritage Bangkok
Address: 198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#164 Spa Hotel in Bangkok
#269 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Heritage Bangkok 4*
Number of rooms: 109
Official Description (provided by the hotel):
The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more   less 
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Also Known As:
The Heritage Bangkok Hotel Bangkok
The Heritage Hotel Bangkok

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