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“Losing it's appeal”

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The Heritage Bangkok
Ranked #742 of 863 Hotels in Bangkok
Portsmouth, United Kingdom
Level 5 Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Losing it's appeal”
Reviewed 17 April 2014

This used to be a terrific place to stay, not any more.
Whilst the location is first class, next to Chong Nonsi Skytrain station all the other amenites have slipped badly starting with breakfast, the selection is limited, the presentation is tired.
The rooms have lost all their little extras and look a bit dingy, the reception staff are surly, the bar prices way overpriced.
It may one day return to it's former glory but for the present I will try elsewhere

Room Tip: Rooms facing away from skytrain are best. Corner suites are fairly spacious.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthseaRangers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 21 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will keep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look.
Also the air-condition, electrical and water supply is now been taking care of. Weekly, monthly, and yearly check-up had been performed.
So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,558 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Bangkok, Thailand
Level 4 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 April 2014 via mobile

Location is very convenient next to the BTS/ sky-train/ rooms are soundproof and comfortable, a little worn but no real issues.

We got a great deal through the net and didn't include breakfast, rather this was enjoyed at Dean and Deluca cafe which is located opposite.

Thai restaurant opposite the hotel is also very good/ there is a 711 also 1 minute walk from the hotel.

Owner also has a great bike!

Stayed March 2014, travelled as a couple
Helpful?
Thank Theexecchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
1 review
Reviewed 3 April 2014

Disappointed. This was my third stay at this hotel and I will not be back again. Breakfast was cold, the Aircon in one room blew hot, mouldy showers, promised wifi in rooms only worked at the door and to top it off, they lost the washing of my travel companion and took no responsibility for it. The only positive is location.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will keep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look.
Also the air-condition, electrical and water supply is now been taking care of. Weekly, monthly, and yearly check-up had been performed.
So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bangkok hotels

Jakarta, Indonesia
Level 5 Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 April 2014

By the time I book this hotel I was expecting a cultural hotel, but then: it's nothing cultural!

Another thing is, this hotel hired a very good photographer to shoot their image, if you know what I mean. Starting from the lobby, the restaurant, the room, the pool, it's nothing close to my expectation from reviewing the images provided in website.

But again, the quality comes with the price. You get what you paid for.
Good luck with your stay!

Room Tip: Pick the corner room, a bit better than the others.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Director of Sales at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will keep up our service and make it better and better to serve you once you come visit us again.

The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look.
Also the air-condition, electrical and water supply is now been taking care of. Weekly, monthly, and yearly check-up had been performed.
So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014

We enjoyed our stay immensely and would definitely come back. The location was excellent. Minutes walk to Chong Nongsi station and if you like to walk further, Saladeang/Silom is just round the corner. We stayed in room 304, a corner room but it wasn't as the windows were only on one side and there are rooms on both sides of our room. We paid for 3 but we were only issued one room key and extras required a refundable Baht500 deposit. The reason? The card was expensive and a lot of guests does not return it. A key card actually cost a couple of cents. The room size was big, wished they would installed more lights. The bathroom was designed for lovers as the wall between the bedroom and bath was a piece of see thru glass. Oops! Buffet breakfast was terrible. They served margarine instead of butter and my request for butter returned with a reply "sorry, we do not have butter". Seriously? Wifi was free at the lobby and in your room. Aircond in this room was super excellent. Do try the restaurant besides it, they have both indoors and outdoors seating. It's cheap and tasty. The coffee corner called Alex Cafe serves good coffee and closes pretty early at 2pm. 7-11, Boots Pharmacy and a 24hrs McD are all minutes walk away.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caseyprcomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San francisco
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 16 March 2014 via mobile

Our experience at this hotel is average at best. Except for the fact that it's located at a very convenient location (right next to the BTS skyline station) and its decent price, we liked nothing else about the place. The rooms are a bit on the creepy side. They use cheap carpet and hence you feel like the whole place is dirty. The walls are not soundproofed. After using the room AC for half a day, the fan started leaking water. During checkout, they offered getting us a taxi, and quoted us 600 baht for the ride t9 the airport (including toll). We decided to get our own taxi, and turns out it only costs 300 baht for everything. To me that was the biggest turn off.

Pros: great convenient location, a few minutes walk to the Silom district and right off a BTS station; inexpensive

Cons: room feels dirty, cheap carpet and curtain, AC leaking water

Stayed March 2014, travelled on business
Helpful?
Thank Vic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2014 via mobile

I've visited and stayed at the hotel a couple of times since it opened. This used to be my choice hotel when I visited Bangkok. The location is great as it's so close to walk home after a night out in Silom. Also, the metro station is just outside to get around the city. Swimming pool on the roof is lovely too. However,.... the hotel seems tired. The rooms need refreshing and need to be redone. Also, the staff used to be friendlier before and there used to be a doorman which was a nice personable touch now missing. This hotel is adequate, but there's little luxury. Reminds me of EasyJet. There's no thrill, but it serves it's purpose and at the price you're paying.

Stayed February 2014, travelled as a couple
Helpful?
Thank Riachu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Heritage_Group, Guest Relations Manager at The Heritage Bangkok, responded to this review, 14 April 2014
Dear my valued customers

Greeting form The Heritage Hotels Group.
We glad that we have a chances to seve you.
Thank you so much for your great review on TripAdivisors. You been a Santa to us more than you could ever imagine. We will kkep up our service and make it better and better to serve you once you come visit us again.
The Hotel Management Team is doing their job on renovating the overall construcion and hotel's look. So, you might be surprise if you have a chance to come back next time :):):)

Deeply appreciated and hope to have a chance to serve you again,

The Heritage Hotels Management Team
02-235-2888 ext 400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Heritage Bangkok

Property: The Heritage Bangkok
Address: 198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
Region: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#166 Spa Hotel in Bangkok
#269 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Heritage Bangkok 4*
Number of rooms: 109
Official Description (provided by the hotel):
The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more   less 
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Also Known As:
The Heritage Bangkok Hotel Bangkok
The Heritage Hotel Bangkok

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