this was our first trip to Bangkok, and my (new) husband and i were quite excited. we booked Heritage Sathorn because of the amazing pics of the hotel at their website, and we availed of their Easy Package which was $85 3D/2N and the inclusions were one way airport transfer, american breakfasts for 2 days, and UNLIMITED access to the fitness centre and sauna and jacuzzi.. to be honest that jacuzzi/sauna thing was the main selling point for me coz i was really looking forward to just relaxing on this short holiday.
when we got there, the driver Teph was waiting and everythign was smooth. the hotel was SO FAR though! but we thought hey as long as it's accessible to the transportation links (skytrain, MRT) it will be fine. but guess what?? the hotel is right in the heart of residential units with lots of tiny streets which we never got around to being familiar with. hence we felt a little trapped and we had to rely on the hotel Tuk=tuk (free) service whenever my husband and i needed to go out. Totally NOT what we would have wanted :( we thought we could stay in a hotel where when you go out the dining spots were just right there. we tried the directions given by another Trip Advisor reviewer but couldn't get it that we had to go back to the hotel to ask for tuk-tuk :(
the rooms looked a lot like our rooms back home in the Philippines, nothing special and TOTALLY not the same as the ones on their website. i wanted to check out right then and there! my husband stopped me saying we only had 3 days and it would just be a waste of time and effort.
there was no Room Service! no hair dryer inside the rooms, no Tooth Paste we had to buy our own! also it was my fault too i guess but there was no restaurant in the hotel. the worst thing was that their jacuzzi/sauna was SOOOOOOOO DIRTY!!!!!!!!!!!!!!! i didn't use it anymore! even the receptionist said it was dirty and better not to use it :( there were feet-like tracks on the jacuzzi floor it was so disgusting! and the fitness center?? just a couple of equipments nothing more, with tons of clothes hanging around for drying.. i tried to get some discounts since i did not get to use the jacuzzi anyway but they said it was not possible.
as kind as the receptionist was (they did serve our breakfast at 630 am despite the normal hours of 7am due to our very early flight back home), he was not very good at English that it was quite frustrating. :( it would really have helped if their staff could speak and understand English better.
it was good that their wifi internet was quite fast and free though.
i really really DO NOT recommend staying at this hotel.. i felt cheated for the $85, we could have gotten cheaper rates at hotels which were right at the city center.
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- Also Known As:
- The Heritage Hotels Sathorn Hotel Bangkok